James Thompson Plumbing and Heating

Thompson Plumbing is awesome! Great customer service and competitive prices. I got quotes from two other plumbers and Thompson was the best deal. I left a message and received a call back the same day. Joey came out the next morning to give me an estimate and offered to do the job later in the day. Pleasantly surprised with the quick turnaround! He and Billy disconnected my water filter system (made the pressure weak) in 10 minutes. I now have normal running water. Thanks, guys! Highly recommend them.

Had Jamie and crew do small work on my previous home of 30 years (faucet, furnace fix). When I bought a newer but neglected townhouse, Jamie and the crew completed multiple appliance connections, clogged tubs, faucets, gas plumbing and even completed a quick appliance disconnect during a lunch break so the new items could come in! Prices were fair for the high quality work, they answered calls and came when they said they would (even when busy as they are much I demand!). They helped bring my home up to standards, and have given me a beautiful and functional home, I highly recommend!

Great service done with a very good attitude. Price was fair and accurately quoted over the phone prior to work being done. I will call them again in the future.

There are 7 «filtered» 5-​star reviews of this business, and 1 visible 1-​star review. Why do you think that is?
This is another 5-​star review: Jamie’s crew is reliable, courteous and does top quality work. They are all easy to work with on the phone – clear and to the point. They always quote a fair price for excellent work. They have been responsive to several plumbing jobs at our house (hot water heater, gas heat system, water switch-​overs for laundry, etc). 100% no hesitation recommendation!

I had recently decided to convert my house from oil heat and hot water to natural gas heat and hot water. I received 3 bids for the work and James Thompson Plumbing’s bid was the lowest and also was using better equipment. From start to finish Jamie and his crew were professional. They were always quick to answer any questions I had about the system and components. They were able to work with my busy schedule to install the heating system and promised the work to be completed in one day. They met this goal and finished in one day and the work is top notch. All of the pipes are level and precise. They went above and beyond the original scope of the project to make sure I would later have the ability to plumb in a gas stove or dryer. Even the gas company and town inspector was impressed with their work. Thank you once again Jamie and your crew!

TWO problems.
I called for a backed up toilet on a weekend. I was not able to get an hourly rate from the plumber but was told it would be in the range of $ 200 to $ 400 depending on how big the job was. The plumber snaked the toilet and was done in 15 minutes, a week later I get a $ 300 bill. I don’t understand why this is $ 300 when you are there for 15 minutes and in the same town and told me it would be in the range of $ 200-​$ 400. Would a 5 minute job be $ 200?
I called a few times trying to get an answer on the bill and was never able to reach a representative (only an answering system) .
Plumber diagnosed issue as an incorrect flapper. Even after installing a new one, the toilet still backed up. Come to find out after calling in someone else, there was an object that was in the drain.