Lithia Honda in Medford – Service

Saturday the wrench light showed up on the dash. I needed an oil change. Amazingly.. . simply pulled up, door opened.. .. drove in.. Car was done in under an hour. Super fast, simply the best! Love Lithia Honda!

The guys in the service Department & Kim are amazing :) friendly and always nice! Nobody is being crazy pushy. They also saved me a few hundred dollars ! Yay!

Iam a single, disabled Mom of 5 children preparing for next weeks major surgery and I was absolutely thrilled with their service in the beginning, until exactly one week to the day after I got my truck it broke down, left me stranded, and they would not give me a loaner, a rental car, they would not send a tow truck, or anything! I had to get my own tow truck, have it towed to them and they have had it since! it has been 4 days and not one person has called me about my truck! I have called and left several messages, I have called and spoken to at least 4 people in the service department, and noone in the service department has even bothered to call me back! I am very upset at this point and I will never ever recommend them to anyone for anything ever! Not to mention when I was discussing purchasing the vehicle they told me I would have a 2 year warranty that I could purchase on it and then backed out of that when I was signing the paperwork and told me I can’t get a warranty on it because it’s too old, its a 96! The only reason I considered going to a dealership to get my next vehicle was to get a warranty and I was reassured I would have the purchase option for a 2 year warranty and then it was yanked out from underneath me when I signed the paperwork! Absolutely poor customer service after the purchase is done.
Ps I just now after typing this got a phone call from their service department only to tell me they don’t know anything about my truck yet and they will call me when they do what a crappy service!

Most recent visit was for my recalled airbag to get replaced. I dropped my car off as it would take a couple of hours. Finally got my 2^nd key made too! I do go for my oil changes and haven’t ever had an issue. Always helpful and polite.
Thank you!

I didn’t have an appointment, but stopped in for a routine service, oil and filter change, and checkup. No problems, and the work was done in less than 30 minutes. Was treated with courtesy and professionalism. Very happy.

I was happy from start to finish with the oil change at their new location. I had to bring along a four-​year-​old, so I really appreciated the kids’ room!