Sprint Store

A newer well trained staff, minimal wait times as well as a full service and repair department now! Staff is always friendly and willing to help more than one would expect. Sure have made some great changes.

HORRIBLE EXPERIENCE called and made an apt to see a tech on Friday 6\12\15, when i arrived for my apt the tech was «unavailable». Made an apt then to see a tech on Saturday at 10am. wasted my time and money finding a babysitter to find out there is no tech on Saturdays. A rep (very nice lady) said she would just replace my phone because she can «clearly see there’s a problem with it» but ‘policy’ cant until i see a tech. Scheduled me to see a tech on Monday. phone got dropped Sunday night now has a crack. Monday: 6 different employees who cant help me because now phone has a crack which isn’t covered by the 13 $ warranty I pay every month for years (clearly a scam). Expect to spend 15 minutes waiting to be acknowledged, 20 minutes trying to figure out why you purchased insurance when it does nothing for your phone, 1 hour on the phone with sprint (ask for jeremy he’s awesome), and then expect sit for an additional 20 minutes waiting for one of the 4 people (2 clocked out for breaks) to hand you a pamphlet. In a nutshell: because their customer rep couldn’t help me on Friday. or Saturday. even though my phone «clearly had a problem» and even though there were plenty of notes from my prior visits (3 total for this 1 issue), I now have to pay the hundreds of dollars in a deductible to have a fixed phone. I would not ever recommend sprint based on my experiences with the only sprint store in the valley.

I would give a 5 minus star if I could. We should have read the other reviews before we signed up for wireless internet through Sprint over the phone. After receiving the device that was mailed to us we tried to set up the wireless service, after 3 hours and approx 4 – 6 techs it would not work with any of our devices (iPhone, iPad, Kindle Fire) we decided to cancel the service. When we were switched to yet another service provider, he told us it would cost us $ 199. to cancel the service we never got. Long story short… after another 30 min and 2 more service people they told us to take it to the closest store and we could return the device there. I drove from Eagle Point, to make the return with the device and information I was told to take to the store. I waited approx 5 min for help, they were busy. I told the girl that I wanted to return this device & gave her the information I was told to bring. She then told me they couldn’t take any equipment that was purchased over the phone. I told her that I was instructed to come to this store. She went and talked to 2 other people, and came back and said the same thing. I then asked to talk to a manager. A man came over & I explained my story. He then proceeded to look at/​read the computer for approx 5 min. without talking to me. Finally I asked again for the manager, he told me they were not able to take back this device at this store, but I could wait 10 – 15 min. to talk to the manager, or just mail the device back to Sprint. I said I’d wait. While I waited I called Sprint, spoke to a service person that said, «Yes, I could return it, and she would explain how to the service people in the store.» She stayed with me on the phone while I went to the desk and told the first girl I had talked to this information, she said the manager would be here soon. Finally the manager came over, I gave her the phone, and after listening to the tech on the phone, she said, «Of course we can take back the device». When I explained what the other service people had said, she tried to tell me I had heard it wrong, but she would still take the device back. I paid $ 35. for them to take the device back! Which they said was a restocking fee, but it couldn’t be used, so essentially I bought a device that didn’t work and that I never used. I have never dealt with a company that literally, «the right hand doesn’t know what the left hand is doing». I would NOT RECOMMEND THIS COMPANY OR THIS STORE. If you value your time, and money, DONT BUY FROM SPRINT!

Every time we went in to upgrade our phones they wanted to downgrade our plan. This last time they made it sound like the unlimited plans didn’t exist. We ended up going to another Sprint store and they could help us. I understand that they get Commissions on new plans and phones but don’t try to push bad plans down everyone’s throat. So those people lost four sales in their quest to downgrade our plans.

As you may know, many people keep a good majority of their life within their phone. My galaxy s4’s LED light won’t shut off so I took it in. The girl that works there, Ashley, looks it up on what I can only assume must have been Google and immediately says I need to reset my phone to factory settings. This means I will lose every single thing on my phone. The photos and contacts are backed up. So I take this girls advice. Of course, I reset my phone, lose everything and the light is still on. So I call the store and they say that the cell tech is there (when I had just been told half an hour earlier he would not be back until the next day) and that I could come back. So I drive all the way back (from Phoenix) to sit there for a half an hour while this tech person is simply in the back room and all that needs to happen is he needs to look at my phone. Eventually, they come back and say I will have to pay for a new phone. Moral of the story, I reset my phone for NOTHING all because this girl looked up what to do on Google without consulting someone who actually knew what they were talking about. WOULD LIKE TO GIVE THEM A ZERO.