The UPS Store

Avoid. If you need to ship an expensive item, go somewhere else. The gross customer service I got here is enough to make me never to come here ever again, ever. One star is perhaps a benevolent gift to this UPS location.
My handmade Espresso machine went on the blink and I had to send it back to the California manufacturer under warranty. I got the return merchandise instructions which were to double wrap it in bubble and then place it in yet another box with more bubble. All the packing requirements were printed and given to the store staff. I did not pack it myself but gave it to the store employees and paid a handsome fee for the packing and shipping. After being charged and the employee took charge of the equipment, I left assured the shipping requirements would be met.
A week later, the customer service representative from the Espresso Machine manufacturer called me and also sent me an email. The machine was single-​wrapped in thin cardboard and had obviously been dropped. The machine frame was bent and had to be taken apart to put it into a new frame. The total charges amounted to $ 970.
I immediately filed a claim against UPS and they sent their investigators to the California location. After several weeks, the investigators called me with the finding that the damage had been caused by the UPS store franchise and not the UPS shipping company. I then proceeded to file a claim against the store. After two years, nothing but managers hiding behind their employees, not answering calls, emails or any other diligence on their part.
This disaster of a UPS store reflects poorly against the entire company. But as a franchise, UPS and the franchisee can point fingers at each other to deny proper customer service.
My angst is not with UPS itself as they performed quite well. As a matter of fact, after the initial Unilocal writeup, I got calls from Hq UPS. They investigated it twice and came to the same conclusion, that the packer was at fault and it was my fight against the store.
Worst customer service ever.

All in all UPS is just downright horrible. Ignorant people working for them, ignorant customer service, and asshole drivers. Had 1700 dollars worth of electronics damaged by them and went to collect insurance and they beat around the bush and kept looking for loopholes out of it. All in all you’re a complete dumbass if you ship through ups. Its expensive and you’re paying for shitty service. Avoid at all cost.