Big Boy Moving & Storage

I was very pleased with the move this week with Big Boy. The movers were professional and took care of the furniture. It seemed as if that they really took an interest in making sure my furniture made it to California the way it left. Once the truck was loaded, I met the guys in California about a week and a half later and the unload process was even more simple than the pickup. I had no issues with the delivery crew either and even tipped once I discovered everything was as it was supposed to be. These guys are top notch, and I wouldn’t hesitate to recommend them to anyone.

We finally got our belongings on the very last day possible before they owed us money (per the contract). The young college kids delivering our stuff immediately started counting the steps they had to climb so I told the we want everything on the first floor. This company isn’t scheming another cent out of me. They also tried to tell us the low hanging tree down the street was going to be additional money. But the branch didn’t touch their 18 wheeler so I wasn’t about to give in to that either. There were two boxes that appear missing. Since it was over a month since we’d seen our things, we can only hope it wasn’t anything too valuable or sentimental.
The lady who answers the phones may sound like she has your back but she’s full of it too. Never came through with anything. She said she was comping us $ 100 for our troubles. Never saw that. Told us to wait 4 weeks to file our claim because they might find our boxes… Yeah sure. Or maybe she hoped we’d forget about it by then. We filed our claim the next day.
Very unprofessional. Very awful. Horrible experience. do not use these movers!

I was greatly disappointed with Big Boy Moving and Storage. I am giving them a 2 star rating because my move from Wisconsin to southern California went relatively well. The movers that arrived were courteous and professional and walked us through the loading process (as far as how much square footage our items took in the truck). When our stuff came, there was minimum damage and money surprise (I’ll explain later) HOWEVER, the guarantees and promises made to get me to hire them were not met, not even close. If I knew then what I know now, I would have never hired them.
Please note, I had done my research before choosing this company, but what I did and shouldn’t have was to chose a moving company that takes your inventory over the phone instead of someone coming out and giving an estimate. My other mistake was underestimating the number of boxes we would have once it was time to leave. So I called our rep and updated our inventory list, which of course brought the price up but I anticipated this. Once the truck was loaded, the square footage was more than the company estimated and the price was more than the updated estimate. Again, I was not surprised because we brought more than we thought we would and square footage is the game here. That is not Big Boy’s fault, I asked for no money surprises and they were straight with me about it.
The part I am pissed about…
The rep I spoke with numerous times had told me that they were a moving company and not a broker and that when our truck came it would say Big Boy Moving and Storage. She also said that other moving companies will move your items from one truck to another to another (increasing chances of damage) and their company did not do that. They said the truck that picks up our stuff would be the truck that would delivered it. I thought that was the best thing to avoid damage to our items so I went with them. The day of our move, 3 men in a Ryder truck showed up. Their company was Northwest something or other and they were hired by Big Boy to pick up our stuff (but they’re not a moving broker). Again, the movers themselves were awesome, I don’t have one complaint about them.
During the process of signing a contract with Big Boy they tell us they have up to 21 days to deliver our items but it rarely takes that long. I can’t tell you how many times I heard this.
After waiting 20 days, our items finally arrive. Different movers delivered our stuff, who were also very good. The truck they pulled up in was something out of Las Vegas and did not say Big Boy Moving and Storage. So it’s safe to say our items were moved at least once that we know of. I guess it’s safe to say I am happier with the people doing the labor than the people who orchestrated it.

These guys are awful… don’t believe anything they tell you. We had a horrible experience moving this summer from IL to CO and I feel like I need to post this review on every site I can to hopefully help someone else from dealing with them.
Summary: 1. They will increase your quote by a lot after packing your items. 2. They outsource the entire move without telling you. You think you hired Big Boy to handle your stuff, but all of our items were transferred to a central dispatch which handles multiple moving companies/​trucks. Big Boy is pretty much out of the picture. 3. The delivery dates promised by the salesman were lies. Our stuff showed up 15 days later. 4. The sales people stop answering your phone calls and will not return emails when you call to check on the move status. 5. A lot of our stuff arrived broken. 6. Fake reviews. Go to the bottom of the page, almost every review is negative. 7. They charge a deposit, which I read is a red flag on moving scams after the fact.
Details: They gave us a great quote based on the size and distance of our move. It beat other quotes by a long shot, so after some research we decided to go with them. Big mistake. We were hoping to have our stuff delivered on or around Aug 1^st… the sales rep said they could pick our stuff up early and it would get to our destination between Aug 1^st and 5^th no problem. We scheduled a pick up for July 26^th… super early so it would arrive on time. Three men showed up and took almost 5 hours to move a 790 sq ft apartment into a truck. After loading our stuff they said it was more stuff than originally quoted and our new quote was over $ 1,000 higher than before. They also tried to pull some additional charges with «extra steps» and a second flight of stairs that we had to fight over. Then they asked for a tip. We kind of knew we were screwed after this.
We arrived in Colorado on July 31^st and called Big Boys to check on the status of our move, anticipating possible delivery on Aug 1^st. We get transferred to «dispatch» who tells us our items haven’t left IL yet. OK, looks like it won’t be here until the 3^rd, 4^th or 5^th then. We call to check on the status for the next few days, each time we get transferred to dispatch and are told it hasn’t left yet. Then we are told by dispatch that they technically have 21 business days from the first day of delivery to get our stuff to us! So it might not show up until Aug 31^st! Aug 5^th comes and goes… we spoke to Big Boys several times who told us our stuff should be arriving any day now… even though dispatch tells us it hasn’t left yet. Eventually the Big Boys sales rep stops picking up the phone and will not return our messages. We email several times and get no response. The dispatch person tells us to stop calling because they don’t have any updates. Every time we are transferred to dispatch I realize they never say «Big Boy dispatch» once, just dispatch, so I ask what company dispatch works for… silence. Then dispatch tells me they are central dispatch for several moving companies and they take items from all over and schedule moves based on truck availability, etc. I had no idea our stuff was going to be handled this way… because Big Boys never tells you.
Fast forward to Aug 16^th and without any warning or notification at all, we receive a phone call at 4pm on a Sunday from a truck driver saying he is en route and will be delivering our stuff the next morning. We’ve been calling for weeks and haven’t been told anything and the night before our stuff is going to be delivered we get a random phone call? We didn’t plan on this and didn’t take off of work, so we asked if they could deliver that night (The one positive experience of this whole thing was the guy said he could stop by that night). Three guys who obviously don’t work for Big Boy start unloading our stuff. I even asked if they worked for Big Boy and the driver said no way, they contract everything out. Surprise surprise. Again, we are told too many steps and it is going to cost more, so we have to fight. Our stuff gets unloaded and a lot was broken. Headboard, book shelf, side table all had big pieces broken off. Other furniture had noticeable scratches. One box was ripped open and the contents were a mess. It was bad. We argued for a while about the condition of the items and wrote them down on the bill of lading. The guys weren’t super friendly either. They were supposed to reassemble furniture that was taken apart and we had to argue to have this done. We are still dealing with the complaint process two month later for the broken stuff.
I’m probably forgetting some other stuff we went through with this company, but writing about it just makes me mad again so I need to stop. Long story short, stay away from Big Boys Moving & Storage. Read the other negative reviews… they’ll tell you the same thing. I will be getting a UHaul and moving myself no matter how far I have to go after dealing with these guys.

This is the worst moving company I had ever work with. I have moved lots of times and never experience so much careless about ur items!
They don’t do anything they promised, then when u try to talked to customer service the manager is extremely rude and not respectful at all.
Items broken, missing parts…
Worst experience EVER!
If u appreciate your belongings, DO NOT HIRED THIS COMPANY!

Big Boy Moving is TERRIBLE! Avoid this company!
So, it begins with a pretty good quote. Then that quote goes up when the rep calls me back 2 weeks later to confirm that we are still on and that the inventory is the same or has changed (it changed slightly, I removed some items). However, things are still on a relatively even keel… that is until the day of the pick-​up!
We were told the driver would be be there no later than 1pm on the 25^th Aug. 1pm comes and no driver, no call. I called Big Moving who told me that the driver’s truck broke down the night before and he was at a garage in Newark trying to get it fixed. They also said that they were see if they could secure a different truck, but they also assured me that it was unlikely.
Let’s reflect for a moment. The truck broke down the night before he was to arrive for pick-​up. If I had not called Big Boy Moving, I would never have known what had happened! NOT GOOD! But, sadly, it does not stop there!
The driver calls me, not long after hanging up with Big Boy Moving, to let me know the situation and that he was «doing everything he could to make it there tonight». Several calls later, I am told that he and the one mechanic were on their way somewhere like 20 miles or something away to pick-​up the part and then they were going to put it in his truck! *groan*
Cut to the arrival. The driver finally makes it to our house around 7:30pm. He gets out, along with his two helpers, and assesses the load. «Oh,» he assures my husband and me, «this looks easy. Should have this loaded up in no time». And by «no time», he meant 3 and a half hours! Our only furniture was a small dinette set, 6 hard chairs, a desk, an arm chair, a bed and the rest was boxes and plastic totes — from a small one bedroom house.
He sat working on the paperwork while his two helpers did the packing/​loading. Packing tape was the «flavor of the night», as they went through roll after roll, eventually trying to charge us $ 76 extra for 19(!) rolls of tape just to tape our plastic totes!
So at at 11:30pm I was finally able to leave for our new home 8 hours away (I had to be at a job interview the next morning and had expected to be leaving by 8pm).
BIG BOY TAKES YOUR BELONGINGS TO A WAREHOUSE.
A week goes by, not call from Big Boy as to when we could expect our stuff. Husband calls Big Boy, and is told that it’s in New York, should be loading that weekend. We were happy, as we wait for the call that never comes! :(
My husband follows up the next week, told that it’s still sitting in a warehouse in New York! It’s not until the 3^rd week of him calling, asking them to provide shipping info that we learned it was scheduled to arrive that Tuesday between 12pm & 4 pm, nearly 3 weeks after we moved! When we booked we were told a week, NOT 3 weeks!
Delivery day: 4 pm comes around and no driver. We try reaching Big Boy, but no one wants to answer the phone, nor do they want to return our call after leaving voicemail as to no-​show driver. Around 4:30 driver calls to say he ran into truck trouble and is running late, saying he should be there around 6 – 6:30.
6:30 rolls around, still no driver. We tried calling him back on his cell, but he was clearly not taking ANY calls. Same for Big Boy! I left a message saying I will call the cops if my stuff doesn’t arrive.
Driver finally shows up at 7:30-ish! The driver, and his partner, get out of the truck (a white Enterprise rental truck!!), both reeking of marijuana (this is not a joke, it was very strong).
It’s now 8:50. They’ve just finally gotten ONE thing off the truck and upstairs to our apartment: the box spring! Mind you, during the hour that led up to them bringing it up, we had to hear over and over this was a «long-​haul job» and that we should be paying them more!
The one guy cornered me down by my car (I moved it to let them get closer to the building) tell me that I need to give them more money, he was not being nice, he was being insistent so much so that it prompted my husband to go downstairs and intervene! I FELT SCARED, VULNERABLE, INTIMIDATED AND VICTIMIZED!
Around 9:30, with not very much unloaded, my husband went downstairs to take the dogs out. First thing he smelled was marijuana. The driver and his partner were leaning against the truck, smoking something that smelled like marijuana! They finally finished unloading about 10:30 pm. We unwrapped their moving pads from everything to help get them out faster. Neither one of them offered to help put the bed frame and bed together, they dumped all of our stuff into our livingroom, but at that point, we did not care. Before they rolled out, the helper came up to use the bathroom, and when he came out, he turns to my husband and says, «Hey, you got a little somet’in extra to help us out?» to which he replied, «Nope.».
We have written and called Big Boy but they have not responded or apologized. Most of my boxes were crushed, my totes were crushed too, some of my stuff was ruined

We had all sorts of items damaged and completely lost in our cross country move from NJ to CA. Shelves were completely snapped in half, tables and glass shelving unit totally disappeared, scratches and dents on end tables, bed frames and other pieces of furniture. Our boxes were all crushed. Not to mention they left us hanging for over 3 weeks in our new apartment and no one ever seemed to know exactly where our shipment was. Avoid these guys if you want a smooth move.

My son and daughter in law used this firm to move across country to San Francisco. Many items that they moved were family heirlooms and/​or antiques. How does one break a bed footboard in half or wear the edge of table like it had been dragged behind the truck. Many of the boxes were crushed. If they had told us the truck was in a roll over accident we would have believed it. Almost everything had significant damage.
This company is really run like the old wild west! No deliveries until they are paid in full with cash only (The contract stated a cashiers check but they would not deliver unless it was cash). No wonder, if my children had seen the condition of the items they wouldn’t have accepted the delivery.
If you are looking for a mover, do yourself a favor and do some research. I Googled moving companies after this experience and heard almost the same stories about movers. It is an industry with basically crooks in the drivers seat. Beware! Also, the basic insurance they offer is worthless, something like 60 cents a pound, so take a $ 2,000 bed set that weighs 200 lbs. Now destroy the head board, you get a whopping $ 120. Ouch!
This is a great video from a government site that covers just about everything my children experienced:

The end of July, my wife and I had made the decision to leave behind NJ and move to Raleigh, NC. After much searching and reviewing, we settled on Big Boy Moving and Storage. I called, and after much discussion, we were given a pretty good quote.
Unfortunately, 2 weeks later, when the rep calls back to check on our inventory (which has changed slightly) and get us ready, that same quote goes up! At this point, we are too far along, so I have to accept it. Despite the increase in our quote, things are still on a relatively even keel… that is, until the day of the pick-​up!
Big Boy Moving told us to expect the driver no later than 1pm on the 25^th Aug. 1pm comes and no driver, no call. I called Big Moving, who told me that the driver’s truck broke down the night before and he was at a garage in Newark trying to get it fixed. They also said that they were see if they could secure a different truck, but they also assured me that it was unlikely.
Let’s reflect for a moment. The truck broke down the night before he was to arrive for pick-​up. If I had not called Big Boy Moving, I would never have known what had happened! NOT GOOD! But, sadly, it does not stop there!
The driver calls me, not long after hanging up with Big Boy Moving, to let me know the situation and that he was «doing everything he could to make it there tonight». Several calls later, I am told that he and the one mechanic were on their way somewhere like 20 miles or something away to pick-​up the part and then they were going to put it in his truck! *groan*
Cut to the arrival. The driver finally makes it to our house around 7:30pm. He gets out, along with his two helpers, and assesses the load. «Oh,» he assures my wife and me, «this looks easy. Should have this loaded up in no time». And by «no time», he meant 3 and a half hours! But, again, it doesn’t stop there!
He sat working on the paperwork while his two helpers did the packing/​loading. Packing tape was the «flavor of the night», as they went through roll after roll, eventually trying to charge us $ 76 extra for 19 (!) rolls of tape!
The story moves ahead, where we’re now in North Carolina. A week goes by, not call from Big Boy as to when we could expect our stuff. I call Big Boy, and am told that it’s in New York, should be loading that weekend. My wife and I are happy, as we wait for the call that never comes!
I follow up the next week, told that it’s still sitting in a warehouse in New York! It’s not until the 3^rd week of me riding their ass, constanting on them to provide shipping info that we learned it was scheduled to arrive that Tuesday around 4 pm, nearly 3 weeks after we moved! Again, something that was not explained correctly at the time of the contract, as we were told a week, NOT 3 weeks!
So, it’s now that Tuesday. 4 pm comes around and no driver. I try reaching Big Boy, but no one wants to answer the phone, nor do they want to return my call after leaving voicemail as to no-​show driver. Around 4:30 driver calls to say he ran into truck trouble and is running late, saying he should be there around 6 – 6:30.
6:30 rolls around, still no driver. We tried calling him back on his cell, but he was clearly not taking ANY calls. Same when for Big Boy!
Driver finally shows up at 7:30-ish! The driver, and his partner, get out of the truck (not a Big Boy Moving truck, but a white Enterprise rental!!), both reeking of marijuana and looking like they just got out of jail the night before! But, hey, our stuff is here, what could go wrong?
It’s now 8:50. They’ve just finally gotten one thing off the truck and upstairs to our apartment: the boxspring! Mind you, during the hour that led up to them bringing it up, my wife and I had to hear about how this was a «long-​haul job» and that we should be paying them more! They even went so far as to corner my wife down by the truck and say the same crap, prompting me to go downstairs and intervene!
Around 9:30, with not very much unloaded, I went downstairs to take the dogs out. First thing I smelled was marijuana. The source of the smell? The driver and his partner, leaning against the truck, smoking a blunt! I just walked away, shaking my head, wishing we had moved the stuff ourselves!
They finally finished unloading about 10:30 pm. Neither one of them offered to help put the bedframe and bed together, but at that point, my wife and I did not care. Before they rolled out, the helper came up to use the bathroom, and when he came out, he turns to me and says, «Hey, you got a little somet’in extra to help us out?» to which I replied, «Nope.».
I called Big Boy the next day to complain. The customer service rep said she would pass my information on to management and that they should be calling me. It’s almost 3 weeks later, and NO ONE from Big Boy has called us!
My advice to anyone reading this: STAY! AWAY! FROM! BIG BOY MOVING!

Absolutely the worst experience ever! We hired them to do a long haul from Chicago to Denver and we were totally ripped off. At pick up they ended up telling us that the cost would be $ 1,502.77 versus the $ 675.87 that they had estimated. After trying to contact the customer service department repeatedly we have still gotten no satisfaction after more than 10 days. They keep saying they are looking for paperwork and will call back, but no response unless I call them. They then tell me that I am being unreasonable and I will just have to wait for someone to call me back. The fact that the customer service department calls themselves customer service is a joke… the rudest people! Absolutely unbelievable. They now have the furniture on a truck and who knows what kind of cost will be ask for at delivery. Honestly, I have never written a negative review before, nor had such a terrible experience with any company or customer service department. Can’t believe they are in business. Don’t even think about using them.

Too bad I can’t select zero stars. These people are highly skilled scam artists who wrote the book on poor service, deceit and extortion. RUN very, very fast from Big Boy Moving and Storage. They have no business in being in business, and here’s why.
My daughter and grandson recently moved from Brownstown, Michigan to Fresno, California. They left the morning of July 17, 2015, driving cross-​country, and arrived at their new apartment five days later. When my daughter called Big Boy to find out when to expect their belongings, which had been collected on July 16, she was told that they would arrive between one and 21 business days. My kids have been sleeping on the floor for two weeks already, so this morning, August 3, I decided to call Big Boy and find out what’s taking so long.
I was amazed at how rude, condescending and argumentative the customer service rep (who didn’t give me her name, so I’ll call her Shirley U. Jest) was. First, she put me on hold for five minutes, trying to find out where the belongings were. When she came back to the phone, she said that everything was «just getting loaded to the truck today» at some warehouse in Illinois, and that I should call back for more information tomorrow. So, if we do the math, Big Boy has taken 12 business days of their maximum of 21 just to take the belongings from Michigan to Illinois. When I questioned this, the line went dead.
I called back and got Shirley again on the phone, so I asked to speak to a supervisor. She initially agreed to transfer the call, but then when she asked for my name, she realized she had just spoken to me. When I questioned why my first call had suddenly ended, Shirley said that she thought I had hung up on her. (Note that I was NOT calling from my cell phone, but from a Ford Motor Company World Headquarters land line to Big Boy’s toll free number. Ford’s telephone system is state-​of-​the-​art, so I find it hard to believe that the call was dropped.)
Shirley then went into her well-​rehearsed litany of excuses for why the belongings weren’t where they were supposed to be. I told her that none of this made any sense, and asked her to help me understand why they would take so long to move my daughter’s belongings a couple of states away when they still had another two thousand miles to go. That’s when Shirley told me she wasn’t going to speak to me and would (again?) end the connection. But instead of hanging up, she went into a rant that included at least 75 nasty intonations of «ma’am» when defending their nonsense as what all moving companies do, that she knows moving better than anybody, that she IS a supervisor, that she has been doing this work for a long time, that she’s not some 22-​year-​old kid, blah, blah, blah. She didn’t like my tone, she didn’t have to put up with MY (!) abuse, and she didn’t have to talk to me any more. That’s when I hung up the phone and started writing.
Let me get back to my claims of deceit and extortion. Big Boy quoted one price based on their phone conversation with my daughter. But after the movers finally showed up at 8:30 p.m. on the second day of their two-​day window and had loaded half of the belongings onto the truck, they told her they had no idea that there would be so much stuff — so they needed an additional $ 1,600. ADDITIONAL.
And all of these five-​star Unilocal reviews? I don’t think so. Somebody’s getting paid for these glowing recommendations.

No one enjoys moving, especially long haul moves. I hired this company because the sales rep, John, was incredibly helpful and answered all my questions. Too bad the rest of my experience wasn’t that incredible. I booked my mover 2 months in advance. Living in Downtown Chicago I had to reserve an elevator for my move and confirmed with the company that they could arrive from 2−4pm. 3 times the day before someone called me to confirm a different time of arrival, even though the elevator was only booked for 2−4pm. The day of pick up they showed 2 hrs late which caused me to pay for an extra 2 hours on the elevator because they were «lost». After 4 plus hours of dealing with this I was told that my move would be double what was estimated. They damaged my apartment walls which my complex is now billing me for and had the nerve to ask for a tip once they left. Which I did give only because I didn’t want to not give them anything. During the contract signing they asked when my first day to receive was as well as my last day. I gave them those dates expecting they would arrive by the last date requested as I was going out of town for work (which I noted) and no one told me they wouldn’t be able to. On the first day of arrival I called to see when they would arrive and was told they were still in Chicago (5 days later) and would be there 7 – 10 business days from that day. That if I was not home they would charge me for a re-​delivery fee. This was now 4 – 7 days past the requested last day to receive. They were able to show up on the final day I requested. But I was told that they would not take credit cards even though the dispatcher specifically told me only credit cards are acceptable. I ran out to get a money order as all banks are closed on Sunday’s. Lastly, my items were damaged in the move as well as my walls (as previously mentioned) and am not dealing with their insurance company which means I will not see a dime for months. The kicker is their customer service office wasn’t open whenever I tried calling including the times when my movers were here. If you live in a big city and are doing a long haul it is easier and cheaper to just hire someone to load a uhaul and drive it yourself. Spare yourself the headache.
Update on my move. Yesterday night after everything was unloaded and I had an argument with the driver about how they wanted to charge me an extra $ 75 dollars to go up 5 stairs (stairs, not flights… just stairs) I realized I had damaged and missing articles. Two of the major ones were a torn record player case and half a missing coat rack.

I’d give a 1.5 stars to Big Boy Moving and Storage. I moved from Miami to Atlanta and was very disappointed overall by the move. I was prepared to call BBB on them, but the guys who delivered my stuff in Georgia were great, so they saved the experience.
Issues:
1. Pricing bait and switch: I was originally quoted about $ 1,800 by BRANDON for a full pack and move based on a phone estimate, much less than competitors. I had 2 competitors come and do an in-​home estimate. I then sent that in-​home inventory list and Brandon updated the Big Boy estimate to $ 2,300 for my 10^th floor 2 bedroom move from Miami. All seemed to be fine at first.
The problems started when the move crew arrived. ZEB, the move crew manager, is just a crook. The minute he stepped into our apartment he started huffing that the move looked much bigger than was on his paperwork. Since he hadn’t even gotten past the front door when he started this hustle, I realized immediately they were trying to up-​charge. Ultimately, this scam artist ZEB added $ 1,000 to our original move cost, with very little substantiation beyond an extra side table and two bar stools that weren’t on the inventory. I called sales (Brandon) and customer service (BARBIE) and they were dismissive and borderline rude.
2. Extra charges: Team arrived late and then tried to charge me for an add’l day as they wouldn’t be able to finish by EOD ($ 150). I was informed there was an additional elevator fee ($ 75) even though it was clear from the beginning I lived on the 10^th floor of an apt bldg and of course an elevator would be used. After two phone calls to corporate, these fees were waived.
Positives:
The guys who dropped our stuff in Georgia — DRE and DOUG were AMAZING. Honestly some of the nicest and best movers I’ve had. They truly went above and beyond to help me get everything set up and settled, even taking the time to advise me on the type of screws needed to rebuild a bed the other (move out team) said was not save-​able. They then took the time to rebuild the bed for me, saving me hundreds in replacement costs. They are the only reason I haven’t elevated my complaints about Big Boy to higher levels.
Overall, Big Boy is cheaper than the competition, but just know that your original quote isn’t real, it will go up A LOT. That said, even with the extra $ 1k, they were still cheaper than the other quotes we got and our stuff did arrive in decent condition. So, proceed with caution and try to have them do an in-​home estimate if possible. Their phone estimates are a joke.

Big Boy Moving& storage were extremely helpful and reliable for us during our moving from Michigan to Florida. We had five days of easy packing and fast delivery. No problems occurred nor did any of our things end up being broken. Extremely grateful for foreman and crew dispatched and if we need a moving company again we will use Big Boy Moving & Storage!

This is probably THE WORST MOVING COMPANY I have encountered. They quoted me one price and then upon arrival the day of the move, they tried to upcharge me $ 1,000. They are the real deal… the real RAW deal. They will try to take you for every penny you’ve got because they think that they have you at a disadvantage on your moving day. Don’t use this company; you will regret it. There is nothing like putting your money in the wrong hands.
The driver continually cursed me out when I began questioning their business practices. He refused to discuss the original contract.
PREDATORS. That is what they are. They are out for a profit, as big a profit as possible, while treating customers like complete trash and discounting their originally quoted prices.

My experience with this company wasn’t all bad but it was more bad than good. I wish I could give them 2.5 stars because it’s not 2 but it not 3 either.
Ok, I made a huge moved — from Miami to Dallas -. After researching lots of places this company gave me the best rate. When I was looking for rates they were very nice. Then when I booked things shifted a little bit.
When they went to pick up my stuff at the storage unit they left the truck downstairs unattended to the mercy of looters — which there were some around — I’m lucky that my friend’s husband saw this and decided to stay downstairs watching the truck. I made a super detailed inventory of the things I had in the storage unit and gave it to them. When they were there picking up stuff, they decided to leave some stuff behind — some of them because it could break (this I understand) –but the other stuff because it wasn’t in the inventory and it really was.
They loaded the truck, unloaded to their warehouse and loaded again to take my stuff to Texas. When the stuff arrived, I lost 3 boxes and my TV stand was broken. Unfortunately because they made me sign upon arrival — not after they finished the delivery — I couldn’t claim the things that broke and the missing boxes. Some of my stuff had scratches and I knew this and I knew exactly where they were, but when they delivered my stuff the scratches were more.
Now I hope not to have to move again or at least not a big move like this, and if I do, I’ll sell my stuff it’s much easier.