Doccs

Arrived and waited 45 minutes for them to bring us to another room to wait. The doctor just looked at my moms ribs and did X-​rays, they said they were going to call us and never did. We have called this morning to get the results and the RUDE secretary, Debbie, said the doctor was going to call us between 4 and 430. No ca of course. We then called about 6 times and Debbie kept putting us on hold each time for 15 min before we Hung up. She was so rude she even picked up the phone and hung up on purpose multiple times. Don’t say ur accepting new patients when you can’t even keep up with the current ones. The place is a joke, do not go there!!!

On more than one appointment, I was kept waiting for 1 hour 45 minutes to see the doctor. Once she finally made it into the examination room, I was given the ‘bums rush’ and got less than 15 minutes to speak with her. They have a shortage of staff but yet over-​book appointments keeping patients waiting. Also not impressed with her medical skills. Called out a treatment for me without explaining why.

One patient in front of me and I still waited one hour and 45 minutes to see the P.A. Who spent 5 minutes examining me and the rest of the time chatting about his life and career moves with my husband. Office staff was rude and unhelpful as well. Instead of coming here I recommend using the Internet Dr. On Demand service. Way cheaper ($ 40 versus the $ 130 spent here) since there’s no real exam here the end result is the same for less money and time!

Terrible. Was told 1 hour for an X-​ray, waited 3+ hours before we even saw a doc. Then dr. Says my daughter has a visible break & needs to see an orthopedic. Went to Ortho, no break, not even a sprain. I want my $ back! Sad the doc couldn’t read a simple X-​ray.

Mid-​day on a work day, I walked in. I felt a UTI coming on and I went on my lunch. DOCCS is near my work. I was in pain. Waited only a few minutes and was brought back. Handled me professionally and quickly. The staff recommend a Publix near my work to fill the script. I would recommend going again if needed. They are urgent care and not primary care. Because they are walk in, I can see where wait times depends on who is there.

Worst service ever, front office staff was really sick the first night and the PA moved like a turtle and acted like she had no idea what she was doing. Their was one lady being seen in front of me and it took roughly one hour to be seen, then another hour to do the check up. I had to return tonight just for a quick follow up and was told I’ll have you back in a second, after waiting about 30 – 45 minutes I asked any idea how long till we would seen, she respond well you have two in front of you so who knows.

Friendly front desk staff. Okay for urgent care, but by no means acceptable as primary care. Long (2+ hours) wait times, lack of response for prescription refills, did not refer me to a specialist as promised, and would not send my records when I left for another physician.

Went here at 5am, only patient in the place. Front staff friendly. Saw a PA, she never even examined me. I told her some of my symptoms and she told me what she thought it was and wrote me a prescription. I have been to 3 different urgent cares around Melbourne and this was by far the worst and most expensive. How can you diagnose a patient without examining them. Spent 130 dollars to sit and talk to a PA for 5 minutes and get a prescription for something I didn’t even have. Stay away!!!

I’ve been to DOCCS on quite a few different occasions. I do have a primary care physician elsewhere however, this is convenient when I cannot get into see my PCP. This post is specifically to share my experience at DOCCS yesterday and today.
I was prescribed a medication yesterday I’ve never taken before. It made me dizzy. I took the second dose today and the dizziness has increased and now my heart seems to be palpitating. I called DOCCS walk in clinic to change my prescription. The phone was answered, I explained what was going on and the lady said, «okay, please hold.» I continued to wait for 20minutrs until I asked my boyfriend to drive me over to DOCCS (since I cannot drive due to the dizziness). When I walked in, I had been on hold for 28 minutes. I explained what was going on and the receptionist immediately questioned the receptionist next to her about why I was on hold for so long in a very unprofessional manner.
The 2^nd receptionist said she would be with me in a moment. When she finally got to me, she had me write my information down and said she was going to bring some patients back in just a minute and she would pass the note along to the nurse, if I would like to have a seat. I waited for 10 minutes before the receptionist went back. She came out and said the doctor was with someone but they would take a look at it, then immediately walked away. I was confused-​I wasn’t sure if I needed to wait or if they could just call me. So I got up and asked the receptionist if I needed to wait. She rudely and a bit loudly said, «do you not want to wait?» I said, «I’m just wondering if I need to wait or if someone is going to be calling me.» She said, «I just said the nurse will be out to talk to you.»
I understand it’s the holidays and the office is busy however, my boyfriend is a nurse in a hospital and he would never speak to a patient in this manner. The people in the waiting room are here because they do not feel well. The way today was handled for me, did not help me to feel better or reassured that I was going to be taken care of.

Open 24 hours. This place is great if you have a semi-​emergency and need immediate attention without wanting to go to the ER. It’s cheaper and you won’t wait as long. They’re able to assist and treat most injuries and illnesses that aren’t dire. HOWEVER, I highly suggest you follow up with your primary care physician or a specialist.
I went in for a minor wrist injury. They did x-​rays, told me it’s badly sprained and might be fractured, and put me in a brace. They told me to wear the brace tight and don’t use my hand at all. I followed up with a specialist a week later and he gave me completely contradictory info. The brace was too tight and was causing more pain and harm then if I wasn’t wearing it. And by not using my hand, it was causing my muscles to atrophy.
A friend had a similar experience. I won’t get into all the details, but the urgent care doctor also gave her info. that was a temporary fix but not a long-​term solution to the problem.
Keep this in mind if you go here.