Best Buy

Best Buy is cheap. They match Amazon and you have a storefront to walk into in case you need to return something. Those are the only reasons I buy from them. The customer service in this location must be obsolete because it is completely absent. Not only are the employees rude to people looking for help, but the last time I was in there, someone went to go check on something for me and never came back. Just left me standing there waiting like a jerk. Ridiculous. The final straw was about just a bit ago when I called in to speak with someone about a solid state hard drive I wanted to buy. They have two with the same model number but different descriptions so I figured I would see what those differences were so I don’t order the wrong one. After waiting on hold for about 15 minutes, I finally speak to someone who asks me to hold for someone else who can better help me. The guy answers and I begin to ask my question, in the middle of which, he says «F#ck this guy!» and hangs up the phone. I was just about to purchase a $ 300+ SSD from you. I’ve probably spent over $ 1000 at this location in the past few months. I will become a loyal Amazon customer as opposed to ever giving money to a company that allows its employees to treat its customers this way.

I wish I can give them ZERO stars!!!
My husband took me to Best Buy by my house (wicker park area) to buy me a Apple Watch for my birthday! Hell yeah I was happy! But they didn’t have the one I wanted in stock and he did (his name was David very helpful btw) ask if I would like to order it but it would take a week and I honestly didn’t want to wait so he went Ana check what other locations would have it! So there was two locations THIS location (Melrose park) or another one can’t remember was a bit further out so we told him Melrose park. He called them just to make sure that they had them available since the computer showed they had two left… So he called I was hearing the conversation so he told them to put it on hold that we were on our way… As we were about to pay with him he got a call back from the Best Buy saying they were open boxed items so we couldn’t pay until we got to there Best Buy so we were fine with that Maybe 40 mins later we got to the Best Buy at Melrose Park and NOT ONE SINGLE PERSON remember talking to anyone and that they don’t even have the Apple Watch that I want there! So yes I called David back and ask for the location to make sure I was at the right one I WAS! SO I explained to him what happened and he called again whole I’m waiting there and he calls me back they kept denying he ever called can you believe that crap! What BS! So he told me he thinks the person that answered him didn’t go physically check if the watches were there just checked on the computer like David was doing and it did show that they had two available but yeah these workers suck and are lazy & Are liars! THEY EVEN CALLED DAVID BACK! So I ordered my Apple Watch from APPLE & will be receiving it Thursday :) before my birthday party! GET NEW EMPLOYEES! Waste of my time & Gas!

I ultimately got what i wanted which was a cheap blu ray player. I was walking through isles and several employees would look at me then just turn their head and walk away. I asked where the players were and the young guy just pointed and walked away. God forbid i would have questions… the store was empty and about 15 employees just walking around totally unmotivated. The manager should take some lessons on how to motivate their staff. I’d be surprised if this store stays open much longer. Sad, sad store. Better off buying on amazon if you have a few days to wait.

Hey guys this is the place to go if you are Looking for any electronics. Very friendly and nice personal I have really good experience at that location.

I called the Geek Squad today and I was put on hold for 40 minutes. When they finally connected me, I had the most nervous and inept person assist me. She kept telling me to hang on because her computer was not working properly, to which I replied, you guys have tons of computers just grab one and install the software you need to run it properly, I’m sure you can, after all you are geek squad.
I’m so annoyed by their service over the phone that I will not recommend this place.

Prices usually are way higher then they should be and people that work their know almost nothing usually once in a great while I run into someone that actually knows a bit about what their talking about. Teach your employees its ok to say «I’m not sure» or «I’ll check» many times I ask for stuff they either pretend they know when I’m talking about or just say they don’t have it so they seem like they know what they are talking about.

Poor customer service, low inventory of various Blu Rays, no cashiers available for checkout at 11:30 on a Saturday!

In early November of 2014 my Father and I went to Best Buy in Melrose Park. I was getting a TV for my new place. When we were their the gentleman Josh was EXTREMELY HELPFUL, PATIENT (considering we were their for a good amount of time) and he was very pleasant and nice. if you are looking to buy electronics and live in the area ask for Josh. Best thing you will ever do is ask for him. That’s how kind and nice he was. He actually made it even more fun! And in addition to that weeks later when I went their to purchase a camera for the vacation I was about to go on and this was the day after Thanksgiving, as busy as they were he was nice enough to come and wish me a Happy Holiday and ask how I was enjoying my TV. That really stood out with me because a lot of other people at places wouldn’t even care. This is a Good place and Josh is the BEST!!!

Super bad customer service! Said no one ever!!!

I am so mad, it’s almost ridiculous. Took my laptop there twice and not only did they not fix the problem, the paperwork that the fixing tech filled out basically called me a liar, that there was nothing wrong with the computer. I called and no help there either, because I get no refund after 30 days. It seems the Geek Squad manager is never on duty so not only did they not fix my computer, they made no recommendations on how I could fix it, but I am out 200 for a tech support I will never use, and got charged 99 for backup that was a joke. I liked Best Buy, but the way I have been passed around with no satisfactory conclusion to my complaint, I will never shop there again and if someone asks me for a recommendation for where to go to buy or fix something, the only one I could say with certainty is never go to Best Buy. Done.

I would like to express how deeply disappointed I am after my last shopping experience at Best Buy. It has been some years since I have shopped at Best Buy and it looks to be my last. Typically I do most if not all my shopping online on
, and after this experience I can see why. I had been shopping around for about two months for Sony Cyber-​shot TX9 12.2-Megapixel Digital Camera — Dark Gray, which was on sale last month at Best Buy for 299.99 in February, however, I found it $ 40 cheaper at
. Unfortunately, I lost the camera and needed to immediately replace it before my vacation. On 3÷21÷11 at 4:15 p.m. after work I went to your Best Buy store in Addison and spoke to one of your sale associates about purchasing the Sony Cyber-​shot, which was now priced at about 359.99. I waited in the camera department for about five minutes looking for help; at that point I ask the front door man if I could get some help. A female associate came to help me who had no knowledge of any kind, I asked about the camera and the price increase, she processed to lie to me and tell me that it was a different camera that was on sale, which was no longer in stock. Then she grab a Sony TX1 and told me that was the camera I saw on sale, at that moment a friend of the sale associates walked in and she completely ignored me and walked over to her friend to engage in a conversation. I was very frustrated by this at this point because I had already wasted 30mins, when she was done talking she walked back over and I confronted her about her lie, and mention that I knew the make and model number since I still purchase receipt from Amazon. At that moment I no older wanted to spend my money at this establishment, since this was the second time I had been lied to at this store in the past month (the other time was during my pervious visit was why I knew the camera was on sale, I purchase a connector that did not connect into my hard drive, which I was assured by your sale associate would work, but after reading the back of the package, it stated that it did not work with firewire to midi, which resulted in a wasted of my time and return visit to return the item). On my way home I contemplated my options, unfortunately I was not left with much choice since I was leaving in two days. On my way home I stopped at another Best Buy in Melrose Park store (#322), they were much more helpful, however, they did not have the camera in stock. The sales associate did a search for me and found the camera in Downers Grove. I specially asked the associate is this the store on Butterfield Road, she answered yes and then I asked can you make sure that it is a brand new item, she answer yes and confirmed it over the phone. When I arrived to your Downers Grove store on Butterfields Road, I was informed that they did not have the camera and that it was at another Downers Grove Store on Lemont & 75^th street. When I got to the Downers Grove Store (#316) at 8:55 at night I was informed that all they had were open boxed items available and that they did not have a brand new one in a box. I was extreme upset by all this at this point I had wasted my whole afternoon driving to four different Best Buys stores, being lied to, wasting my gas (which is expensive), my time and ruin my whole day. I took the item and when I test it out not to my surprise the battery does not hold a charge, so now I have to buy a new one. You can only image how upset I am with this experience and believe me when I say all my friends, co-​workers, and family will be well aware of this experience. I don’t see why I or anyone I know would want to shop at a place with such horrible costumer services and communication. There is no reason than I should has to drive to four different stores and not get what I was looking for while being lied or misinformed by your sales associates.

I bought a fridge, stove and dishwasher here during the holiday season. The sales rep was nice enough and although it took a little to do the paperwork, I was relatively happy with the purchase. They couldn’t deliver for a few weeks and when they did attempt delivery, the fridge was moderately damaged on both sides and the back (dented on the sides and crushed in the back) but the stove and dishwasher was ok. I paid Best Buy extra to have the dishwasher installed. Their installation was not great, some of it due to an off-​center cabinet but also due to the mover/installer’s lack of tools and eagerness to get to their next appointment. I still consider the installation incomplete but Best Buy will not send anyone back out to finish the work. Also, the installers just left all the packaging and cardboard strewn about the parking lot of my place. For three appliances, it is a lot of packaging. I had people complaining about it so I took over an hour to clean it up (it also more than filled up the empty dumpster). I can’t believe they just left all that garbage around. I appreciated the fact that they were careful not to damage my new flooring but it didn’t make up for the fact I wasn’t satisfied with the dishwasher installation.
Anyways, I had to call Best Buy about 4 times (between the store and distribution center) to get someone to help me with a replacement fridge and to set up a delivery schedule. It took about a week but when they tried to deliver the replacement, the replacement fridge was also damaged. I was pretty upset at this point. More phone calls, more waiting and a third delivery attempt finally resolved the issue with me getting a non-​damaged fridge. I wasted at least 6 good hours on this non-​sense.
Unfortunately that’s not the end of the story. The Best Buy credit card I opened for this purchase was never mailed to me. Since I couldn’t register the card online, I tried multiple times to pay the balance via phone only to find out 3 – 4 days later that it would not be processed. A rep over the phone mentioned that if my scheduled payment went thru and a mailed payment was submitted, it would process both payments and she didn’t know how the company would send back an overpayment to me. So not wanting to risk a double payment, I placed my faith that the phone payment would go thru since I’ve never had issues with it before. But the payment did not go through (even though the phone account management system said my balance was $ 0) so I got charged with a late payment and finance charges. An angry followup call to a manager at the customer service line did result in removing the charges once they verified I called their support line multiple times about the same issue. I cursed Best Buy on every aspect of this transaction after I bought those appliances and I continue to curse them today.

Super Helpful — Great Customer Service.
I brought my sons desktop PC to the Geek Squad. He was building himself and ran into a few issues. We made an appointment and we were 10 mins. late.
They saw us immediately and helped solve our issues. No Charge!
The first 15 mins are complimentary.
I would recommend the Geek Squad for any of your computer issues.

I took my husband here to pick out a soundbar for his birthday. The salesman was not very helpful and had no idea what he was talking about. While all of this was going on, we were being hounded by a Direct TV salesman. No matter how many times we told him we signed up for ATT (literally the day before), he would not stop!
Not going back. Too bad.

I’ve been in this Best Buy a couple of times, and they haven’t been amazing experiences.
For one of my visits, I came in to pick up my pre-​order. The employee took my info, had me pay, and disappeared for a good 5 – 10 minutes. I definitely don’t feel that it should take that long to grab a customer’s purchase. I wandered in the electronics a bit, by the register and saw the employee further over in the store talking to another employee.
I came in to look at phones during my most recent visit. I wanted to get in and get out since they were closing soon. I came in around 8:40PM, played around with some phones, and waited to be helped. The two girls just stood at the counter talking. I decided just to google the phones and compare them, while I waited for someone to come help. Neither of the girls approached me until 9PM.
She told me they’re officially closed since it was 9 PM (Which I think is in poor taste. Can’t be bothered to help me, but can come over to try to kick me out) and asked if I was interested in buying anything. I asked her some questions about the phones, which she couldn’t really answer. I told her I’d just go think about it some more.
So really, she didn’t come over to help me, she came over to try to get me to leave. If she would’ve just approached me in the beginning and been somewhat knowledgable, they could’ve had a $ 200 sale.
Oh well, missed out on my business.
Don’t go here looking for amazing customer service, you won’t get it.

i ended up buying a 128GB flashdrive for much cheaper than i was suppose to cuz they had put the wrong price on it & they had to honor it cuz i raised all types of hell. i appreciate any business trying to make a right when theyve done wrong so kudos for best buy!

I went back tonight to have speakers installed in my 10 year old car… crazy I know but I spend three hours a day commuting and I was down to one semi-​functioning speaker. They have a master certified installation technician there named Tim who is amazing and the nicest guy. There are only 200 of these technicians in the US and the prices were extremely reasonable. There were two parts I purchased that he didn’t need so he even told me I could return them-​very honest, I would have never known. He told me everything I could have wanted to know about my system before and after and fined tuned the settings for optimal listening. The manager told us how he recently did a custom job of installing an iPad Dock in the console of a car with lots of bells and whistles.
This is hands down the best Best Buy I’ve been too in terms of the staff and customer attention. Patrick and his team were very accommodating in helping me get my vehicle back after walking there with my dog.
I was very impressed with how professional yet personal the staff was.
Thanks Best Buy!

I recently purchased a replacement phone from this Best Buy and was extremely pleased with my service. At one point there were three team members working to solve problems for me. They were really helpful and willing to get assistance from other coworkers as needed. They offer water and seating if it’s going to be a long «fix». Truly, I was really impressed with my service.
I should also note that I visited them after a bad thunderstorm. I didn’t know that their power had been out, but still the pre-​service that I received made me want to go back.
Professionalism, courtesy, and kindness. Oh yes, they were very patient with me, as I am at the low end of understanding technology — aka a new phone.

If I were to just zip in and buy say… a new television… and zip out, I would like this store. In fact, I think it’s possible to do that at this Best Buy! If that’s all you want to do, then I think you should go!
The isles are clean and well organized. There are lots of sales associates milling about and eager to help.
Besides the usual asking you if you:
1) Want to buy a warranty
2) Want to sign up for their credit card
3) Want to enroll in their Rewards Zone program
The purchase of general merchandise is easy peasy! So where’s the wrench? Well, it’s pretty much all related to customer service. They don’t answer the phone, most of them didn’t listen or make eye-​contact with me when I brought multiple computers in for repairs (that’s how my hard drive ended up replaced without being backed up first), and the customer service desk (for returns and exchanges) is slow.
My two stars are because I’ve had so much stress related to this location that it gives me residual anxiety going in for basic purchases. I’ve been to this location often over several years, mostly for computer repairs (I purchased the warranty).
Just yesterday I researched a product online (I would have bought it online and avoided the store) and discovered that it was only available in the store. When I went in, the sales associate didn’t know what I was talking about, the item wasn’t there, and I ended up buying something else instead.
I wrote a letter to the management at this Best Buy MONTHS ago voicing my concerns and they haven’t responded to me.

I went in solely for the purpose of snatching up a blu-​ray player. I have fallen in love with this HD craze since scoring a massive tv deal through best buy and wanted to make the switch to BLU! Ugh!
The shining moment of the experience was a nice young man in the home entertainment department named Joshua. (I called him Josh when I thanked him for his help. I sure hope it didn’t make him cry.) I had grabbed up a nice little player and was looking for a surge protector. He helped walk me through the different types and didn’t treat me like an idiot when I didn’t know that I should be feeding my cable through this special surge protector. Josh was right! It has filtered out all the yucky stuff (he had a better word for it but I know the tv looks better!).
So, I grab a few blu-​rays, an awesome Hello Kitty mousepad and head to check out. Wait! There aren’t any lights on. There is someone checking a person out but the light intended to signify that the register is open is not on. So I go and stand in line where there is no sign but clearly those people are being assisted by an employee. I wait a good 5 minutes. The employee without the light on is just standing there now and decides to flip her light on. I walked on over but she was not very warm or inviting. I don’t think she was down to work. What was the most disturbing about this experience is that I stood there for at least five minutes while 5 employees just stood around not very far from me. I am not returning to this best buy. When purchases need to be made, I will go to the one near work. They are awesome down there.