George Ditola, DDS

I’ll keep this brief — I just want to echo the complaints about overbooking. I suffered through that for years (silly me), even having to wait over 30 minutes when I had one of the first appointments of the day! But the final straw was due to the fact that I rarely saw the same dentist twice. That problem brought things to a head late last year when one dentist said that I needed to put a crown on a tooth; then a second said that it should be filled — which it was. Then a third dentist (I think — I can’t keep track) agreed with the first dentist and said that getting a crown was the only viable option. Since I had just had the tooth filled a few weeks prior, I asked for a refund for that work. After getting the runaround for 5 — 6 weeks, they refused to give me a refund. I see no reason why I should be made to pay for the mistakes and disputes within their organization. Payment not only financially, but in suffering through unnecessary dental work. Do yourself a favor and stay far, far away.

Hello all reviewers, I am a dentist and came across these reviews which have raised some questions. First, which kind of insurance do you have, if any? I have a feeling that these negative reviews are based on HMO plans. If so, I would recommend you switch to PPO plans (more out of pocket for you and higher monthly rate/​deduction) but I would guess that, as is true in any market, if the profit margin is low then the service corresponds (a al Aldi versus Whole Foods). I look forward to your public responses so we might all better understand your complaint, investment and corresponding, or non-​corresponding expectations. Would you also explain why you have not selected PPO plans, if this is relevant? Thanks in advance!

Terrible… long wait times. Appointments are pointless. I was the first one to arrive but sat for 20 minutes while other people were called and serviced before me. Will never go back! Can’t get that time back.

I’ve been coming here –almost– every 6 months since I was a kid…
Recently, I tried a dentist near my house but ended up paying hundreds out of pocket (with insurance!!) in Brookfield, definitely ripped off — so I switched back to Ditola’s office in Melrose Park. I’ve never had a problem with them over charging me or my insurance. The staff has never done any extra services, without asking me first.
Everyone is friendly, knowledgeable, and helpful. Yes, I’ve waited 30 minutes after my scheduled appointment time… But I’ve also been seen right away; it just depends on the time you schedule your appointment? I suppose this place might overbook, since it’s always packed but Ditola’s team does great work. My cleanings are superb, cavity fillings are not painful, X-​Rays are not uncomfortable, my teeth feel great and look nice… I’ve never had any problems after coming here.
I am pleased with this place and will continue making appointments every 6 months. I’m not too fond of the location since I moved away, but after trying 3 other Dentists over the years, I am happiest with Ditola. Also, this is a bilingual dental office which is a plus for the area.

If i could give a negative star they would have several. I recently switched to this dentist after I moved to the suburbs. This was the worst experience I have ever had. Poor patient care, the medical assistance were either on there phone, gossiping about one another or eating flaming hot cheetos. When I was called to the back for x-​rays the MA covered the piece that goes in my mouth then set it on the dirty computer then came back and tried to place it in my mouth. As a health care worker I corrected her as soon as she tried to force it in my mouth. When the dentist finally came in her and the MA began looking in my mouth talking to one another in Spanish which I thought was rude when both of them speaks English and I clearly don’t speak spanish. As, a county worker I have some of then best insurance but before they could work on me she gave me a bill of $ 900 that I had to pay out of pocket… A joke I had seen me last dentist 2 months prior and only had 2 cavities and They tell me I have 10. This place is a joke I wouldn’t send my dog there.

Any dentist that overbooks purposely to the point where it is possible for you to have an appointment at 10:30am and not be seen until 1:30pm obviously has no respect or courtesy for their patients and most certainly is a dentist I’ll never go back to. As another review from 2 years echoes, there’s no reason to continue this type of unprofessional practice and abuse it the way they do, yet it has continued.

My husband recently got transferred to Chicago and we had to find a new dentist. My co-​worker recommended DiTola Family Dental. I could not have been more pleased with the service. The Dr. And staff were very accommodating and knowledgable. They made seeing the dentist actually fun for my young children ages 5, 8 and 11. We will definitely go back for our 6 month check-​ups! Looking for a new dentist? I highly recommend this office.

I would give this dental clinic negative stars if I could. I plan to file a formal complaint with the American Dental Society, the Better Business Bureau and will contact an investigator with the Medicaid Fraud Investigative Unit. This clinic is shady at best. They over book appointments, and according to the owners wife, they do this on purpose! Apparently they have so many no shows they «can not afford to pay a dentist and not overbook». Are you kidding me! What happened to patient care. My husband and I both have been going to this practice for over two years, and I have NEVER seen the same dentist twice. One more than 1 occassion the dentist has began drilling before the anesthetic took effect and they are so understaffed that the patient has to hold the suction themselves! No matter what time my appointment is, I never waited less than 30 minutes after my appointment time to see a dentist. Do NOT go to this clinic!