The Fence Store

Ok so update they sent an Electrician to verify what i said. He said yep going to be expensive due to the fence installation mistake. And again nothing from the Fence store. DO NOT waste your money on these company as they don’t stand behind there work.

Horrible customer service. I would not recommend this company!!! They do not call back or show up to fix anything!!!

If you’re considering using the fence store DON’T! The salesman I had «Ted» preached quality construction and I have had numerous problems from the installation, to the gate settling and no longer easy to open. Besides the fact they hid a post with a huge knot hole in it behind a bush, nails were bent and hammered into the wood. I think only two posts were cemented in and one was overfilled, so cement was high above ground. It looked very sloppy. I had this fence installed two years ago and never wrote a review to give the benefit of the doubt, but I’ve been trying to get ahold of them to fix my gate again. After a month I heard from Ted and he said it would be fixed. I haven’t heard anything since. Supposedly tru link bought them out. Hopefully that will help, but if you have Ted as your salesperson don’t expect much assistance. Very unprofessional! Try someone else for your fencing needs. Unsatisfied customer!

The Fence Store installed a wooden fence around our entire property in 2006. We had some problems with the first crew that they sent to do the work but they rectified that by sending a top-​flight crew to complete the work.
Fast foward 6+ years and a post running along the alley side of our property rots out and needs to be replaced. We argue that the installation was defective because the cement for the post was well below ground level and the owner gets involved with resolving things. While he refuses to replace the rotten parts he does meet us halfway and do the replacement work for cost.
Given the fact that a number of years had passed since the first work was done, this seemed like a reasonable compromise. Later, when the work was done the owner made a point to come out to check on the work and whether or not we were satisfied.
Conclusion: The Fence Store can do good work and they are responsive to complaints but it’s a good idea to keep on top of their work.

I was given the Fence Store referral by our landscaper, who had been working along side them and was happy with their services. So I hired them to make a custom sidewalk area fence, a people gate for the side of the house, and a driveway gate in the back (non-​motorized for now). The quote I received was 3x higher than with a different company, but after having gone with the lowest bidders on so many things and dealing with the low service/​quality that usually means, I went with The Fence Store instead. To their credit they did a great job with our custom pieces and gates and the workers were very professional and cleaned up well after themselves. To our dismay though the lock mechanism for the driveway gate began to rust within the week, with the black paint scraping off. If I had gone with the lowest bid I would have expected something like this, but after paying top dollar I had hoped that the product would stay in good condition longer than a week. To fix this issue we were left with a bottle of spray paint to cover over the rust spots. That seems to have done the trick. I have to say that if we get our stair rail redone we’ll probably try the cheaper company since I’m not sure that money buys quality in this case.