Melrose Cooperative Bank

I have been with Melrose Co-​op since I moved to Melrose in 1992. You can’t beat the personalized service. We refinanced a few years ago and the bank president, Jim was very responsive to our questions and concerns. It was a very smooth process. When you call there with a question you are usually speaking to someone you know not a big impersonal call center like Bank of America. No ATM fees at various other banks that are on the NYCE network. They also give out yummy chocolates on most holidays!

Pretty solid experience, my husband and I are on on second mortgage with Melrose Bank and looking to get another for a new piece of rental property. The process was pretty straight forward working with Jim was easy.

We moved our account from BOA a few yrs ago and its been a mess from day one. The latest problem was today when I ordered a Red Sox cap through
at 4:45pm. I went through their foolish Mastercard security procedure no problem. I then get an email from
that the order has been suspended due to difficulties with processing the card. This is about the 4^th time this has happened with this bank and the debit card. Plenty of money in the account, no idea what the issue is.
Then I called before 5 only to find out that on Mon-​Thur they close at 4 and there’s no after hours customer care.
Are the people nice; yes — very. Can the bank meet the needs of customers who need someone to help them ²⁴⁄₇ — emphatically no. Go to another bank that has easier online bill pay and customer care.

We just went through the preapproval process to get a mortgage and Jim O went above and beyond to help us through the process. Despite a couple of hiccups from us, he and his team furnished the letter deftly and quickly, expertly guiding us through the hurdles of our particular situation. Highly recommended.