Alamo Rent A Car

I recently rented a car with Alamo and had a great experience. The young man who assisted me at the counter was very polite and engaging. The prices are better than Hertz and employees are friendlier. Next time, I need a rental I will definitely use Alamo again.

Renting with Alamo was so easy. I was able to skip the rental counter at Memphis airport because I reserved in advance and go right to the cars. When I got there no cars in the class I rented were available, so I had to settle for a Cadillac ATS. Poor me!
While it was a little too far from the baggage claim (it was quite a healthy walk to the rental cars) I can’t understand why anyone would complain about the lighting. Come on, it’s a garage! I guess some people just like to complain.
Anyway, I found it quite easy to make my reservation, get in my car without any waiting and drive right away.
Great job, Alamo.

Renting from Alamo is a breeze compared with other rental car companies. They accept debit cards with no problem, as long as you can show that you have a return airline ticket. Better still, they don’t put a hold for double the amount of the rental on your card! Still better, the hold comes off as soon as you renturn the car (or at least it did for me). This is how renting a car should be.
Also, pickup and return are easy at the Memphis terminal. Up until a few years ago, rental cars were a shuttle ride away from the terminal, but now they are just a short walk from baggage claim.
The only downside is that, for some reason, rentals in Memphis seem to be more expensive than many other locations (like Tampa). I don’t know why this should be (what the market will bear?).

Was at Memphis airport, GF had reservation with Thrifty but wanted me to be driver since I know the town, desk clerk could not change reservation to my name so had to call Thrifty 1 – 800 number. Thrifty 1 – 800 number said they changed reservation. Waited ~20 and only result was GF reservation was canceled but no reservation in my name. Then they tell me no walk ups. So I walk over to Alamo. Get car for $ 90 cheaper AND they upgraded me. Couldn’t have been happier to tell Thrifty person what a grand F*up they are.

When we arrived at the rental counter there was no one in line, and therefore we were taken care of in a minute and on our way to the garage. When we got to the garage the Alamo gentleman said they did not have an intermediate vehicle, but that there was only a full size vehicle available, which was not a problem for me. Frankly, I never saw a garage so empty, including the other rental companies. In any case, we took the Volkswagen Jetta which was no problem during the rental. The Alamo rep even helped us to place our luggage in the trunk. I don’t think i have ever had that happen. The only negative was that the vehicle had a big stain on the rear floor carpet, and the rear seat had some food stains and what appeared to be bits of candy on it. I can only guess that the previous renter was probably a family with children in the back seat who made a mess. Since the car was still wet from probably being run through the car wash, there was a rush to get it to the garage for me, and that the interior was not cleaned at all or even inspected.

All expectations met. Moved quickly thru the rental line.

I’ve rented from this location twice in the last year or so. The customer service was OUTSTANDING both times. Reasonably priced and all about the customer. Can’t ask for more when you’re on vacation.

Alamo Rent A Car «DAMAGE» fraud
I recently travelled to Atlanta with rented a car through Alamo. Upon pick-​up at the Memphis airport, I was brought out to the dimly lit garage where the attendant asked me to choose a car. Upon choosing a car, the employee simply handed me the keys and asked me to sign. He performed no inspection of the vehicle, and did not ask me to perform any sort of inspection. I was in a hurry, and I’ve never had trouble with rentals in the past, so I didn’t think about how odd it was that the employee did not inspect the vehicle or ask me to.
I drove the vehicle to and from Atlanta. No damage whatsoever occurred to the vehicle, and I returned it at the Memphis airport. There was attendant to pick up a car and he point out a small damage happened to a car but I told him it was there when I picked up the car. He said that time ok that’s fine. That was it!
2 weeks later, with-​out a phone call, I received a letter in the mail from Alamo’s «damage recovery unit» claiming I owed $ 1505.87 in damages to the vehicle, with 2 pages detailing all the extensive work that would need to be done, which was absolutely ridiculous. I know that no damage occurred at all, and I feel like I was taken advantage of. I feel like it was the employee’s responsibility to inspect the vehicle or at least ask me to inspect it upon check-​out. I’ve never had such a problem with other rental car companies. Upon further research online, I’ve found that this sort of scam is common with Alamo, as many consumers have been ripped off and scammed into fraudulent «damage» charges. I can’t believe this company is allowed to carry a business license. My case is still under discussion with them since I refuse to pay these fraudulent charges. I’d just like to warn other consumers about Alamo and their scamming techniques. Be careful and avoid this company at all costs!

Great costumer service! Finally. The waiting period outside to get the car is the problem, but overall I had a good experience.

This was my first time renting from Alamo. I had reserved a full size suv and upon arrival I was told it was being washed and would be there soon. After 20 min and still no car the guy working said you’ve waited too long and upgraded me to a huge Infiniti suv I told him he didn’t have to do that but he insisted! Not only did I get a great car the price was unbeatable!!! Everyone in the car garage was super nice & I will absolutely rent from Alamo again in the future!

This was the first time I used Priceline to rent a car and I have to say I was pretty satisfied. The price was right! I flew into Memphis and had a great experience with the check-​in agent. Freddy, the vehicle attendant, was friendly and very helpful in choosing my car. The only exception was when I asked Freddy to show me how to «Pair» my cell phone with the vehicle. He didn’t know how, but assured me that the man in the exit booth could help me. The man could not. I was happy that the car manuals were in the glove compartment. I found the instructions and was able to do it myself. Everything was smooth at check-​in and when I dropped off the car. I’ve used Alamo twice in Memphis and will use them again.

I have rented from Alamo since 2008 never had a problem. I rented a car the weekend of February 13, 2015 and was forced I to purchasing the companies insurance at $ 24.99/ day. I explained to the representative that I had coverage and through my credit card as well. I was told that wasn’t sufficient and must purchase insurance to proceed. I was against the wall and had no I there choice because of the situation I was in. I am very upset! I sent in a complaint and the issue still has not been resolved.

It is a good 7 — 8 minute walk to the car rental center. This can be difficult for disabled and elderly. It would be nice if there was a waiting bench or chairs one could sit while waiting their turn at the counter. Once at the counter everthing went smooth.
Because Alamo has very competitive prices their lines will be longer than other companies.
I liked choosing from the line. I would like to see some more small crossover SUVs in their stable.
Every rental should have a cheat sheet for the car as to where the trunk release is and the gas gap, etc.
I am not sure while National and Alamo are acting as two companies, two desks while they are the same company.

This seemed to be the only place that had any business to conduct as the other rental car companies had no one waiting in line.
As I rolled up to the Alamo, I began cursing myself for naming my own price as there were five people ahead of me and only one employee servicing them. One may say five people ahead is nothing but that can be hours at a rental car company.
I was happy to see that shortly after I showed, another employee came out from the back and the line moved smoothly. The location is walkable from the terminal which I love as I hate taking shuttle busses. The return was very smooth. Just hop out of the car and hand over the keys.