All My Sons Moving & Storage of Memphis

Packed and moved me into my apartment, very professional and fast. No items were damaged. The crew were very nice to work with. Will use them again on my cross country move

Just got a free quote from All My Sons in Memphis and I’ve never been treated so poorly by someone who «wants my business.» Clearly, they don’t actually want my business because I caught them in three lies — and you won’t believe what happened at the end of our conversation.
Ace (I know his name because when I asked him to repeat it for clarity, he yelled it at me as if I was stupid) told me they charge by the hour and the hour starts when they arrive and stops when they finish. A few minutes later, he mentioned they charge for an hour of drive time to and from your location. So when I asked about that, I said, «So the clock does not actually start when you arrive… it technically starts when you leave your location?» He said, «Correct.» And then I asked, «So instead of a two-​hour minimum you quoted me, it’s actually a three-​hour minimum because you do charge me for your drive time?» He said, «Correct.» Then he got very quiet. We sat in silence for 30 seconds or so, then I asked if there were any other fees I should know about and Ace said, «Nope.» So when I asked about a fuel charge, he said, «Yes, there is a 12% fuel charge that will be added to your final bill.» So, there are fees that they aren’t going to tell you about.
Bottom line: When they say the clock starts when they arrive and stops when they leave, that is not true. So it ends up being a three-​hour minimum at $ 99/​hour. And they’re going to add a 12% fuel charge to your final bill.
Oh – I should add that Ace hung up on me. When I thanked him for the information and said I still have some research to do and that I’ll be in touch, he HUNG UP ON A POTENTIAL CUSTOMER.
Wow. I’m still just in shock.

When my moving day came closer and closer, I began to panic. Luckily, I did a quick web search and found All My Sons Moving. I requested a quote online and someone called me within 5 minutes of submitting; talk about customer service! They reserved a truck for my move with no obligation and gave me a reasonable quote. Once I booked, I received a confirmation email from their manager. On the day of move, I was called at 7:59 exactly and was fold the crew would arrive in 20 minutes. They did, and from the moment they stepped into my apt I realized this was found to be the best money I ever spent. Cullen and Willie worked SO fast and efficiently. They broke down my bed for me, wrapped my dresser and armoire, and took great care of my televisions. Once we arrived at the new house, they had everything unloaded in 30 minutes. All My Sons, you have a customer for life! And you should also give Cullen and Willie a raise because they rock.

Very expensive. When you get your estimate, be sure to add 25−30% on top of that for a realistic final cost.
Several times I had to encourage the movers to get moving and stop standing around.
We had many boxes marked «FRAGILE» which had several boxes stacked on top of them and the fragile boxes were partially crushed.
Will not use again.

All My Sons did a great job moving me. Ron set the bar high and his crew exceeded my expectations! The crew worked very hard and efficiently from start to finish. I would highly recommend All My Sons!

My experience wasn’t the worst, but it definitely could have been better. I would say if you are looking to save money then don’t go with these guys. They charge by the hour and the clock starts when they arrive.
The process goes a little like this: they arrive do paper work, then pack and wrap up everything… every single piece of furniture (which is appreciated). However this process took almost 2 hrs.
Now it’s time for loading and transporting which sent us well into hour 3.
Once we arrived at my new place it took over an hr. My bill was borderline astronomical. i feel the projected price for the services could have been reached but the workers seemed fatigued and moved exceptionally slow.
All and all, I learned a huge lesson and if I have to move again I will hire movers, but probably not these guys.

Courteous and professional crew. They showed up on time, with a courtesy call before they left the warehouse. They were very efficient and worked together as a team. Overall (pre-​move) customer service was excellent too. I received follow-​up calls from the sales rep twice in the week between booking and our move, so he could answer any questions and thoroughly explain their processes. We could not have asked for a better moving experience.

We chose All My Sons to move us across town because we consider a rule of thumb to choose the mid-​range priced service provider over the most expensive or the cheapest one. They decided over the phone that two guys would be sufficient to handle our job since we would do all the packing ourselves before they arrive. The two young men worked hard and efficient. It took about 5 hours for them to load up, drive and unload all our stuff (two bedrooms).
They are not getting 5 stars for arriving one hour late for pickup.