Best Buy

Came here today and purchased a kindle. They had the product I wanted but I had to interrupt two staff members that were too caught up in their conversation to realize I had been waiting. Once I began speaking with the gentleman it was obvious he had very little knowledge about the products in his area. Having researched the three choices I knew he was feeding me bs. According to the staff the display model has «been broken for months». I’m in sales and that’s certainly not something I’d publicize.
The guy that stands at the front of the store was nice and polite. He greeted me as I came in and when I left. Overall not a terrible experience but it could have gone better.

I submitted the photo of the bathroom of this store to the Unilocal page for this location.
This photo was taken inside of the Winchester Rd Best Buy store in Memphis, TN.
This is a perfect picture of the overall quality of the store. They get the job done (sometimes), but it is always a mess and lower quality than is expected or acceptable.
Attitude is the issue here.
The employees suffer from the following:
1. Know it all disease, and far worse than the normal acceptable range for tech nerds.
2. Know nothing disease, which seems to be getting more and more contagious there busy the month.
3. Superiority complexes, which fester up and swell when confronted with facts and reason and logic especially when a customer brings a receipt into the equation.
4. Apathy, when every employee thinks they can stand there roll there eyes and complain all day about everyone and everything and no one can say anything about it or they seem to not care about anything but the paycheck it really does not help the customers at all.
The lack of respect is one thing, but the lack of understanding of simple technology inside of a technology store is unbelievable.
I’ve never seen so many people unable to tell a person a simple answer about how to charge a phone before…
I am from Roanoke, VA and the Best Buys there and all other places I have visited put this place to shame on every level.
The customer is not always right, I get that, but please treat us like we are humans and not like some number on a page.

Scammed us. Put old call of duty game by all the new games (madden, halo, etc) and they don’t accept returns or exchanges or anything. Either they stocked shelves idiotically or they were purposefully trying to scam people who don’t know the exact name of the new call of duty game.

They don’t respect women. Poor customer service. They don’t honor their low price guarantee. Staples had the same product $ 100 cheaper but they didn’t honor that.

I went to best buy spoke with the salesman in the computer department, I was looking to buy a laptop that would work well with the software programs I use to do my job. I explained to the salesman that I work with a general contractor writing estimates using programs like xactimate, acculynx and quickbooks everyday so I need a laptop that will do the things I need and giving me the available space for these types of programs. The salesman recommended the ASUS laptop and it has been a complete nightmare I have tried using this computer thinking it was something I was doing wrong because of the touch screen, each time I’m online working my screen would disappear or taking forever to login and the list goes on. I bought the laptop in Feb. had it for about a month trying to get use to it, thinking I could learn there system or figure out what the problem was after that I had had enough I took it back to best buy explained that there rep recommended this laptop for the type of business and software problems I use stating this would be the best laptop for me once I explained all the problems I have been having with this laptop the rep stated sorry you pass 15 days we can’t exchange it, so I asked for the manager and stated to him that I have been having so many problems with this laptop and his salesman recommended this brand its not working for me. The manager stated sorry its nothing we can do its pass 15 days so I’m suck with a laptop that is more problems than its worth and no one to help. Never buy any type of computers from best buy with them given you only a 15 day return. Any never trust the sales people who work in the electronics department because they are not experienced and will sell you anything to get a sale.

I think what makes a difference with reviews is how prepared you are before shopping. I didn’t go without having done my homework. I knew we needed a large TV. Generally my approach is to adamantly refuse assistance and I’ll let them know when I’m ready. We scoped out the models we were interested in and I did some more review search while there. There was a pesky little salesperson that refused to read my facial expressions to «go away» so he sauntered over yo ask what features we wanted. I won’t bore you with the details but I will say that he was very helpful and We walked out with the TV of Mister’s sports dreams and my gaming dreams.
Plainly out, service was great. The salesperson was knowledgeable and helpful. Even the Comcast rep was helpful at helping us reduce our rate for service.
Purchase date August 2014

Honestly I don’t usually buy things from Best Buy. The prices are higher than Amazon on most items. They will match the price for the same item if you ask. I prefer the Poplar location over this one.

This store is well set up and the staff is friendly. I mostly buy movies, and they offer good deals on new releases. I recently bought a printer and the computer department staff helped me get the best one for my needs. Getting loyalty points built up on the card is easy; even easier to redeem. Convenient location.

The people employed here are uneducated and ignorant. They do not care about customer service.
My phone broke, so I thought I would use my insurance policy that I purchased to get a replacement. After waiting a week they finally got my replacement phone in— but the replacement phone is broken!
They are refusing to order me another even though it was broken when they gave it to me.
Paying $ 16 bucks a month for jack shit.
Best buy is a rip off– the insurance policy they do have is bogus. If your original product breaks they will replace it with an equally broken electronic or they will continuously hang up on you.
The customer service number is over seas and the people on the phone are rude and totally unhelpful.
This location also lacks organization. The sales associates have no idea where items are and they lack product knowledge. Not to mention, the staff can’t speak proper grammatical English.

I walked into the store to purchase a washer, dryer, and dishwasher. Not one employee asked if I needed help. After i found someone she made me wait, meanwhile helping somebody that came up after I Did. This frustrated me so I decided to go to the front and purchase my dvd. There were four other people waiting with nobody manning the checkout line. Seeing that I decided to leave. I have been a customer of best buy for many years and never had a visit this bad.

We had the same old bulky 53″ Toshiba rear-​projection TV for 11 years and it finally went out (thankfully, without much suffering). Because it contains cathode ray tube (CRT) which has relatively high concentration of lead and phosphors and EPA categorizes it as «hazardous household waste», we were not sure where and how we could dispose of it correctly, except for buying a new TV from a big box store and having the delivery guys haul it away. It weighs over 200 lbs and we live on 2^nd floor.
We walked in this Best Buy store one night and found out that you don’t need to buy a new TV in order for them to haul away your old TV. They will do it for a mere $ 20, or free of charge if you buy a new one. So we set it up right there and our old friend was gone the very next day.
With a few exceptions, you can bring just about any consumer electronics, including TVs, DVD players, computer monitors, cell phones, etc. — no matter where they were purchased — to Best Buy stores for responsible recycling. Isn’t this another reason for big box stores to survive?
I am thinking really hard if I really need a new TV.