Brian Elder Roofing

worst company to deal with. Did not honor warranty to fix leaks after roof install. Blamed it on home design. Had to sue them in court for damages. Brian is a vindictive and bully. They will challenge you to see to if you have money to fight them in court. Had to find another company who fixed the roof leak due to Brian Elders employees incompetence. Just a nightmare.

We had a great experience with Brian Elder’s Roofing! We got a completely new roof with upgraded shingles and a venting system for less than $ 400 out of our pocket. That included fixing significant water damage inside too. They took care of everything. The sales people went above and beyond and moved furniture out of our entryway where we had significant water leak damage so that no more damage would be done if any more leaking occurred prior to the roof being replaced. By the way that was AFTER we had signed the contract. Thanks for the great work! We would HIGHLY recommend Brian Elder’s Roofing, without hesitation, for anyone that needs work done on their roof or needs a new one altogether like we did.

Nifty you listen to their Ad on the radio, Brian Elder talks about fixing a leaky roof but the funny thing is when you call the lady on the phone will take your info and tell you it may take a couple days for a call back from someone who will setup an appointment. So I guess a leaking roof is not a big deal ! Now a week has went by and still no call, I’m guessing they really only want to do a complete roof and no repairs.

Poor cleanup job, customer service and late responses on every question you ask especially after they take your check. I would not recommend. Still have roof thrash after several weeks.

Will never again use this company. Brian has terrible customer service.
Paul came out and did some repairs for us a while back, all but one of the leaks we repaired. 2 – 3 weeks ago I called Brian back to see when they would be back out to fix the one spot that is still leaking. He wanted to send out his insurance adjuster out to see if it was something we could claim (whole new roof) or if was just repair work.
He deemed that it would simply be a few repairs and that he would schedule out Paul to come back out.
2 weeks no one showed. Called back and left a message for Brian, 5 days with no return phone call. So I called him back today…
Brian — «Im sorry, I never got back with you Mr. Gordin, however I don’t think there is much more we can do for your business.»
ME — Im sorry can you please explain that, it is just a leak (which I have already paid you for) and some shingle repairs.
Brian — «It is just a little to far for my guys to get out to you in Southaven»
ME — Are you kidding me? They have already been out here twice, and for that matter we are 10 minutes from the Memphis City Limit.
WILL NOT EVER RECOMMEND/​USE THIS COMPANY AGAIN

We initially called them to get an estimate. Upon further inspection they discovered that my roof was damaged enough to be covered by State Farm Insurance. They handled the entire claims process from the beginning to the end. They even upgraded me to the more modern shingles and didn’t even charge me my deductible. I was particularly impressed with the cleanup. I would definitely recommend them.

Two thumbs up for this company! Do not hesitate to call them for any job, no matter how small. I needed a couple of shingles replaced on my roof. Other companies don’t want to bother with small jobs like mine or they will charge unreasonable rates just for an estimate…
My appointment was scheduled between 3−5pm. If you have dealt with contractors before, you know this means they will show up at 5pm or later. Kudos to Rockie, he showed up at 3pm on the nose! He looked at the job and gave me an estimate on the spot. He went on the roof to get a piece of the old shingle so he could match the colors and went off to pick up the new shingles right then and there. He installed the new shingles and you can’t even tell where the old ones start and the new ones begin. A job well done, thanks Rockie!