Chili’s Grill & Bar

It’s a Chilis. Super freakishly oversalted food with a bunch of sauces. This location is usually a train wreck. Used to come here years ago for the two for one drinks but don’t go in anymore.

This location has rapidly gone down in quality and service in the last couple of years. We will not be returning. The service is slow and the attention to detail (i.e. bringing out food as it is described on the menu) is non-​existent. Frankly, Chili’s is on a downward trend across the city. We have had bad experiences 3 times in the past year.

The bottomless soup and salad item is great, especially this time of the year. Eating bottomless chicken enchilada and chili is one of my favorite menu items there.
The 2 for 1 happy hour is pretty cool as well.

I rarely do chains but my boyfriend wanted to go, so you gotta make sacrifices. We ordered so many appetizers and some drinks. Drinks are good. The appetizers were good but pretty typical of a chain. We had southwest egg rolls, chips, guac, salsa, a couple of types of wings. Service was good. There’s nothing exciting but its standard good.

Came here to grab something to eat before catching a late night movie and regretted the decision shortly after being seated. We waited a while to be acknowledged by a hostess, just standing around while staff walked past us. We were seated next to a large, loud party in a tiny two person booth. When the waitress came to get our orders, I asked what time the kitchen closed and if we could count on getting good food that wasn’t rushed. I was reassured that we had plenty of time to order and that it was no problem. So we ordered and when our food finally arrived, my mozzarella sticks were cold and rock hard :(
Hungry and disappointed, I made the waitress aware of the issues and she sent over a manager so I could parrot the same story. The manager took the item off of my ticket and offered to remake the cheese sticks but for me, it was too close to the time the kitchen closed for me to confidently expect edible food on attempt #2. My friend’s food was okay so that’s why I’m giving 2 stars instead of 1.

I have loved eating at Chilis since I was a kid, I still do, but this is by far the worst Chilis I have ever been to. The service is TERRIBLE. Every time I come something goes wrong, weather it’s my waiter getting my food wrong, alcohol drinks underpoured, chips being stale, food being cold, or rude employees… I once accidentally spilled the salsa on the floor. I used all the napkins I had to clean up most of it, the manager asked one of the workers to clean the rest up and she started complaining asking who had done this and so on… I told her it was me and I was sorry, she did not say anything else. I am a waitress and I can not believe this Chilis is still in business.

Walking in and we had a 5 min wait time nobody was at the hostess station to seat us but once they saw us we were seated right away our waiter came right out took our drink order brought them right out it also didn’t take long for the food to come out either the speedy and efficient service was wonderful.

My chili’s experience wasn’t the best, but wasn’t the worst. We had a great serve. He knew exactly what was what and on point with every question. He was awesome and very friendly.
But, we had problems with our food. One, I had something floating in my water. Two, they salads there aren’t tossed and are very, very disgusting. I had the boneless buffalo chicken salad and the chicken looked like rubber and the salad dressing tasted old.
Maybe at some point in the future I will return to chili’s and trying something different and update my review, but as of right now, my review stands and I might not return to this location.

I hate this location. Word of warning: do not ever come here for lunch. You’d think being in East Memphis they’d be better equipped to handle a rush, but they’re not. The staff are just downright rude and neglectful, even after explaining I am in a rush, I get completely ignored. On two separate occasions when I’ve been I found the service so appalling I asked to speak with a manager, was told one would be coming by, but they never did, despite me asking multiple times. Clearly then this location doesn’t actually need anyone’s business.
This part isn’t this location’s fault as menu changes are corporate decisions, but I hate how they keep updating their menu. Things I like keep getting removed and replaced with stuff I hate.
I would consider going to another Chili’s in the future, but definitely not this one. If I were in the area and needed to grab a bite, I’d sooner grab junk at the gas station next door. It’s incredibly disappointing how horrible this location is and that management doesn’t even care.

Server overwhelmed thanks to three parties of 12 people all complaining about wait time. Kitchen standards slipping causing food to be sent back or redone. Manager nice to remake and paid for appetizer. Taking redone home as spent to long waiting on food.
On a positive note, the hostess was smart to seat smaller parties first and calm the angry crowd waiting with a smile and updates on availability.

Last was hands down the worst service I’ve ever received. The service actually would have been better if the server had delivered the food and never returned. We tried to give him the benefit of the doubt throughout the meal considering we were a slightly larger party and everybody has off nights, but what happened at the end of our meal was completely unacceptable.
Some people just don’t have the personality to be a sever. It takes a special person to be a great server and this guy did not have it at all. He seemed annoyed the whole time and since we were sat right by the kitchen we could hear how frustrated he was with his coworkers as well. At the end of the meal one person in our party paid with a card and he was helping him use the kiosk that you now have to use to pay. The person said they would tip him in cash since he was hovering over him while entering his card. The server came back as we were starting to get up and asked the person where his tip was. Give us a chance to get our stuff together dude! I paid my check with cash and he got really annoyed that I wanted change. I always tip 20% at least and giving him all my change would have been a 30% tip. I’ve given 50% tips before for service that was above and beyond excellent, but his was not. Just ridiculous. Then as we were putting coats on, I had my one year old in my arms when another server emerged from the kitchen with a large tray of food. The other server said excuse me and before I could move out of the way, our server put his hands on either side of my shoulders and tried to physically move me with my kid in my arms!!! It was insane and I’m sure the whole restaurant heard me tell him not to touch me.
I will never return to a Chili’s unless I absolutely have to. The food is mediocre and clearly the service is beyond lacking.

Stopped on at 10 for a late dinner. Ate on the bar. Our server Cheyenne was efficient friendly and professional. We got our drinks right away. Our order was taken a few minutes later. Food was good. Service was excellent. Cheyenne is a keeper.

9:45 Sat nite. Ordered medium steak. Delivered very well done. Asked for replacement, it came the VERY same way. Mgr came both times. Gave up and left for ice cream. Oh, and they shook pepper over the whole plate of food and I asked them not to do that on the 2^nd plate, but they did

I’ve eaten at several Chili’s locations in the past. But because of my most recent visit to the Chili’s near Poplar and Perkins, I’m confident to say that I may not again visit a Chili’s in the future.
The service was absolutely terrible. There was no host/​hostess when our group of four walked into the restaurant. We stood around and waited for a few minutes, while other servers walked past us and the bartender just blankly stared at us… Since there seemed to be no host/​hostess around, we decided to sit at a table in the bar area. It was difficult choosing which table to sit at. We had he option of sitting at a dirty table, nasty table, and gross table. We chose to sit at the LEAST DIRTIEST of the tables.
We sat at our sad, dirty table for about ten minutes. Then a server finally came to clean our table and take our drink orders. Although she wiped the table (with a dirty tag) there was just TRASH all over the floor! When I walked to the restroom, I could see there was trash under almost EVERY table. There was trash on the floor even in the kitchen!
Next, our food arrived. 2 out of the 4 meals were INCORRECT. But because the service was already lacking, we didn’t even want to complain, knowing that our complaint would probably be shrugged off.
The whole time we were eating, there was a child about 2 or 3 years old, running around the restaurant and through the kitchen. He was barefoot and wearing a saggy diaper! It looked to be one of the Chili’s employees’ baby. An employee brought his or her child to work and let him run around the kitchen and eat fries off the ground. A man who appeared to be a manager was standing around laughing and not even paying attention to the mess and to the unhappy customers.
This location is very unkept. Please look at the photos from this location that I am posting as well!!!

I find the seating and the service at this location to be slow and unfocused. It also appears to be more run-​down than the other Chili’s that I have visited. With its sparkly East Memphis location, I find the «ghetto» vibe here really surprising.

Great happy hour, solid service, standard chain but definitely good for lunch.
Generally this restaurant is solid. It’s a chain, but they have a great happy hour and it’s generally pleasant.
I did have an awful experience there the other day, which I feel is worth mentioning. Basically they don’t have a server in the bar at lunch, so even though I was told I could sit at a booth in the bar, I just had the bartender (for the entirely full bar). I only got a drink refill after asking someone else for it, and even though I was only about a quarter done with my food, she tried to take it, brought me the bill, and brought me a to go cup «because it’s bigger and you won’t need as many refills.»
So it may just be a specific person, or because I was by myself, but don’t expect stellar service. Adequate most of the time, but nothing to write home about.

I went here for their donate to St. Jude day. It was so busy but the food was still better quality than what I get in Collierville. I even got the same thing I usually get, the Margarita Grilled Chicken, and it just plain out tasted better here. This greatly impressed me. Also the service was still good even though they were super busy.
Love:
— Boneless Buffalo Wings
— Bottomless Raspberry Lemonade
— Green Chile Chicken Enchilada
— Margarita Grilled Chicken
— Monterey Chicken
— Skillet Queso and Chips
— Southwestern Quesadillas Bacon Ranch Chicken
Ok:
— French Fries
— Loaded Mashed Potatoes
— Quesadillas (normal)
Eh:
— Dry Rub Ribs
— Enchilada Soup (hubby liked)
— Mango-​Chile Chicken
— Sour Cream Chicken Enchiladas

I haven’t been here in awhile (like a year) so I can’t really say how the place is now, but it has always been one of my favorites. Some nights I get… service, other nights I get the coolest waiters. Regardless I can’t really say I’ve had bad service here.
To the food, your standard fast casual Tex-​Mex fare…, quality and freshness and all that… so-​so, still it tastes really good (even if the burgers and steaks aren’t cooked as done… or as for memphians cooked too done).
The only thing and I think this is probably the same for other chili’s is that their mashed potatoes are clumpy… gluey overall horrid with a bit of garlic and stuff for flavor… if they can get the texture down… and get their food to come out hotter (not cold just kinda barely warm) that would be great.
Also the guacamole… no.
Overall decent food, good service and some fun with friends… especially if you go during happy hour, who doesn’t love 2 for 1 margaritas or other mixed drinks right? :D

You can never go wrong eating at Chili’s. I usually order the 2 for 20 deal, that also comes with an entrée. Their food selection is variable, and they give you plenty of it. Be careful though; if you order to-​go, some of your food may turn out cold. My girlfriend’s Talapia was a little cold when we got home to eat. Every other time, though, Chili’s has been on point!

I’ve been here before and experienced way better service, so I’ll cut them some slack, but…
We walked in and were asked by 2 people what we’d like to drink. When I advised one server that another server had already asked what we wanted to drink, he abruptly cut in and said «I will be serving you» with a sharp tone. I was like, «ok then». Well, he never came back and we ended up getting served by the first guy.
Ordered the grilled chicken on wheat. The bread was so hard that it bruised my gums when I bit into it.
Salad and fries were great.
I’ll give this experience a C