Crye-Leike Property Management

Currently going through a rather interesting situation. I’m trying to take the high road. 3+yrs renting, horrible customer service/​maintenance, a hole in the ceiling for 2yrs, 1 toilet just now fixed a few months ago, air conditioning problems each year because they don’t want to replace an old unit. I signed a lease and while these are all things I have dealt with I kept up end of the deal with payments. There wasn’t a move-​in inspection, and now there will be a move-​out inspection that I must schedule, plus receipt of carpet cleaning for their review; as well as cleaning of gutters and other things that weren’t up to par when we first moved in. Moving from a condo, because the lease isn’t being renewed (which we found out in April by chance) after 3+yrs is extremely stressful. Not to mention the condo owner is selling the property and they have already listed it for sale. I understand it’s a business and this is how the cookie crumbles. However, the lack of notice, poor communication, and general bad customer service is what I find irksome. Treat your tenants with more respect and grace. I have a feeling this move-​out will be a huge headache, and a long dispute afterwards solely due to their poor communication/​management of the property from the beginning. I hope it gets better and I hope my feelings are just paranoia. But then again, I understand it’s a business. Literally typing this will packing up my home of 3+yrs.
Signed,
Incredibly Disappointed

If it was possible to give zero stars, I would. DO NOT EVER RENT FROM CRYE-​LEIKE! They are scam artists, cheats and could care less about their tenants.
We rented a house for our daughter in college and even though she moved out over 3 months ago, we continue to get new bills for renovations they are making to the house. (I use the word renovation because we are basically paying for this house to have a makeover) When we took possession, it was filthy, gutters were hanging off the back of the house, the yard was unkept and unmowed. All of this was to be taken care of on the front end by Crye-​Leike but was not. We had to hire a professional cleaning team on our own dime to clean it but when we moved out they expected professional cleaning, new paint, professional carpet cleaners (only 2 small 10×10 rooms were carpet which we have since been billed $ 750 to replace), gutters fixed and cleaned, and a manicured lawn.
During the year, there was a full week period in which there was no working toilet in the home but no compensation was made for that, doors were repaired with duct tape, for a period of time the house was even put on the market without any advance notice.
The way the office deals with communication is that if it is something they don’t want to address or deal with, they will just ignore you, but if they need something from you, your phone and email will blow up!
I had really hoped that our experience would be a positive one because growing up in Memphis Crye-​Leike is a name you feel like you should be able to trust, but it was by far the worst experience imaginable!

Cyeye-​leike property management has the best team of professional people on staff. From the maintenance staff to the receptionist. They provide monthly accounting reports on the financials of my property as well as keep me updated on any imperative maintenance concerns. Their leasing agents are accessible and business savvy and have successfully leased my property to responsible tenants. Their receptionist always answers the phone with A professional and courteous tone. I highly recommend their services because of the consistent professionalism I have received as their client.

This company has the worst customer service I have ever experienced. We are moving from out of state and had been trying to contact this company to find a rental. No one calls back, everyone we talk to has no idea how the process works, and they are incompetent. We mailed them applications and our fees and they didn’t run it until we called multiple times to ask about it. They clearly don’t deal with people relocating from different states. If they aren’t even interested in getting my money I can’t imagine how awful they are once you rent from them. Don’t waste your time!!!