Drury Inn and Suites

I love the Drury. I have stayed in this particular hotel three or four times over the past few yeats. They never disappoint! They have an amazing breakfast and dinner buffet of hot food and drinks and clean nice pools. Their staff is always amazing and go out of their way to ensure you are totally happy with your stay. And super pet friendly!

As of Nov. 2013, this property is no longer a Drury Inn, but instead a Quality Inn. They still have the 5:30 pm Kickback, but without the free drinks, until they get their liquor license. Still pet friendly, but they now charge $ 10.

This was a nice hotel. It was a little further from the downtown than I thought but that was fine (my fault for not researching) it was only about 15 minutes away. The staff was very friendly and for that they get a lot of credit because customer service these days is not good. Check in was quick and smooth, lots of food and snacks, great breakfast. Rooms are nice and clean. Good for families because they have a dinner and breakfast and good way to save some money.

Is there a –1 button anywhere? Like others, I too have stayed at other locations (tx, and az) Az was the best!!! This Memphis location should be called DREARY Inn. It is absolutely below the standards of the aforementioned locations. We had to switch 3rooms just to get one that wasn’t smelly and stuffy. If it weren’t for the fact that the surrounding motels hotels have even lower ratings, we would have left after room number 2. We in no way felt safe at this location as far as our belongings in the car.
The front desk staff was EXTREMELY wonderful and hospitable. Because hiring her was a great decision, I’ll up my review to 2 stars from 1. But honestly, if you can drive further or stop sooner and stay elsewhere, please do. I think the other locations is why people even bother to give this location a try.

After looking at Unilocal reviews for hotels in Memphis I wasn’t sure what to expect! No offense Memphis folks — you are all very friendly! But it seems — according to some of the reviews I read finding a hotel that was clean, safe and bedbug free sounded like it might be a challenge. Sooooo when we arrived at this particular Drury Inn we were not sure what to expect — but we were very pleased.
First we had seen a sign on the highway promoting that rates as low as $ 69 — our problem was that we had called just minutes earlier and reserved a room from two nights and had been quoted a higher rate (we called their 800#). So when we were checking in, we pointed out the money difference between the sign promotion and what we were quoted, no problem! They honored the cheaper rate — and they did so with a smile. Then they issues us our room keys and «drink» cards, explaining that as guests of their hotel we had the option of enjoying drinks and dinner as part of our stay — apparently a service they offer to all of their guests.
We hauled out bags upstairs — checked out our room (which was nice and clean), dropped our luggage and went down for to relax.
I had wine, my husband a tequila sunrise — the dinner options included: salad, raw veggies, nachos and cheese, pretzels, soup, hotdogs with all the fixings or pasta and meatballs. It wasn’t 5-​star menu — but the food was good and the gal in the kitchen was very pleasant and helpful.
Afterwards we kicked back in our room and watched TV. The beds were comfortable and clean. Overall a good room experience.
The next morning we had the complimentary full-​breakfast: scrambled eggs, sausage, fried potato chunks, waffles, fresh fruit, yogurt, cereals, including oatmeal (cooked not instant), bagels, toast, donuts, juice and coffee.
Really where can you stay for that price and get meals too! Unbelievable!
We will definitely stay again if in the area! Good job to the management and staff!

Tony and I arrived in Memphis about 3:30pm, Since it was a spur of the moment trip without any plans prior. I stopped at the Rest Area on I-​40 and grabbed one of those Coupon Books, and I found one for the DRURY INN on Exit 12 outside of Memphis.
I went inside to see if they had any available and they did, so we were checked into Room 519. It was a double Queen Bed, with LG Flat Screen TV 42″, Refrigerator and Microwave. It was a very nice room and the beds were so comfortable!!! I was able to get the room day of without any reservations for only $ 68 with taxes. There was a great indoor pool and an exercise room. Ice machines on every floor and Business center off from the lobby. I what I liked most… Free Food and Drinks (including Beer and Wine) from 5:30 to 7pm… AWESOME!!! Three free drinks per adult… of course Tony rocked out on the Budweisers, I opted for iced tea unsweetened with lemon… Zero WW 360 points. He also ate some chicken wings and cheese sticks, I opted for some fresh fruit… still on the point system and soda free for over 48 hrs. I am still alive!!!
The hotel also offers a full breakfast in the morning. Waffles, Pancakes, Eggs, Sausage and Bacon, Biscuits and Gravy, Fresh fruit, yogurts, cereal (hot and cold) and pastries with muffins. I ate the fresh fruit. and drank some OJ.(1 point for 4oz) and Tony had milk and Coffee. we had a great breakfast!!! I highly recommend this hotel when you are in the Memphis area!!!

Decided to stay the night in Memphis after Bonnaroo 2011 because while walking to Beale, we noticed Beauty & The Beast was in town. Spontaneously purchased the best tickets they had available, and then ran to the public library to get on Hotwire to secure accommodations.
It was 77.26 $ on Hotwire for a Tuesday. We did not have the complimentary breakfast because we must’ve woke up late. The staff was nice, and we got a voucher for a free drink (s) at the bar, but just left them in the lobby for someone else to enjoy.
The facility is pretty dilapidated. The rooms, at least the one we stayed in, were pretty roomy. But it did not feel like a three-​star accommodation, and it really was not, which is what Hotwire has it listed as. We have stayed at much nicer, more modern, hotels that were rated three stars and even 2 ½. Location was pretty far from centre of Memphis as well. But at least the staff is nice; I believe there is a Waffle House right across the parking lot, or sharing the parking lot, or something like that. It’s been a year. — E

Having stayed in a Drury in Texas, I had hoped my experience would be similar. Alas, that was not the case. This particular Drury Inn was situated far outside the city in East Memphis. Upon my arrival, immediately after stepping out of my car to unload my things, a man sitting in a car next to mine had a few suggestions for me.
As I had been driving across country for several days and had packed the entirety of my life in my car, I had things visible in the back window. Things like a Del Mar opening day hat and Dance Dance Revolution, you know, the necessities. He kindly informed me that I should be sure to keep all my belongings with me at all times, nothing visible at all in my car. I looked at him sideways, wondering if he noticed what was actually in the rear window. Who the hell would want to steal a ridiculous opening day hat and a PS3 game? I mean, let’s be honest DDR rules, but really? However, given that this random stranger decided I looked innocent enough to provide me with this knowledge, I shifted my things and decided to take in with me what I really couldn’t live without.
Once we entered the hotel, I immediately noticed how old it was. From the outside, it didn’t look quite so dated, but the deeper I walked through the drab, uninviting hallways, the more I realized, updates should really be considered in the near future. The rooms were dark and cold. Again, I checked the bed. I wasn’t so concerned about the sheets or the linens, but for some reason, this hotel just seemed seedier than the last. I was disappointed and I refused to walk around in anything but shoes. Nonetheless, I slept a little, when I wasn’t worrying about my car being stolen or waking up to a car without wheels.
I always hope the one redeeming quality for a hotel that is outdated and dreary, is the staff. So often times, it is the fault of management and not so much the staff, that the hotel has deteriorated in such ways. Unfortunately, the friendliness of the staff was mediocre. I am a generally friendly person, and common courtesy tells me that a smile can take you a long way. More often than not, instead of returning a friendly, welcoming smile, I was met with odd stares.
The saving grace for this hotel, was the kitchen and its staff. Unbelievably friendly and attentive staff and a more than decent breakfast. From small talk about the weather to making sure our breakfast was enjoyable, the kitchen staff were energetic and pretty delightful to be around.
Ultimately, this poor review is reflected more by the building itself and the location, than the average staff and amenities. This hotel is pet friendly, which is obviously a great accommodation. However, so often, hotels think this accommodation provides a green light for excuses as to why the hotel might seem run down or unkempt. This may have been the case here.

Our recent stay at the Drury was disappointing. It has declined in the last year, since our first visit. The hallways and elevators were very dirty… obvious fresh stains and the carpets are looking very worn. The evening «Kick Start» on Friday night was hotdogs… maybe for children, but we choose to go out for a meal.
This is a more «seedy» area of Memphis than the hotels available at Exit 18, Wolfchase Galleria area, and next time we’ll stay there… At the Drury, there are lots of signs warning you to remove valuables from car… and they have a lift gate that you must assess with your room key, yet anyone can walk through it, so we didn’t feel that secure about leaving anything in our vehicle…[and we were in the process of moving, so we had a lot of things in the car] The desk staff was very friendly, couldn’t have been nicer. We used a coupon available in the travel centers on the interstates, and that helped with the rate. We paid ninety-​eight dollars WITH the coupon, and for that we just thought cleanliness should be included !!
We were given a room directly above the swimming pool, and it was extremely noisy until very late. The bed was softer than we prefer and the bathroom was small with the outside lavatory/​mirror, and it was cramped for us. No area at all for putting out toiletries. There was an iron and a hair dryer.
So with all things considered, we will stay elsewhere next time, and we travel thru Memphis frequently. I do highly recommend Exit 18, both for hotels and for restaurants, and for a safer seeming environment. But if you’re desperate, there’s a Red Roof Inn right behind the Drury, and it is much cheaper and there is less traffic to contend with… also a Cracker Barrel next to the Red Roof Inn.
Hope this is helpful to someone.

Was drivning across the country and needed a pet friendly hotel. Found Drury and could not be more happy! Service was very good and friendly. Three free drinks in the eveing were awesome, and the breakfast was good in the morning. Room was clean. Could not be more happy!

We chose the Drury Hotel in Memphis just off the Interstate since we were on our way to Nashville. We felt the Senior rate was excellent for the area. Upon entering the lobby we found numerous gust waiting to be check in. The delay was minimal and we were assigned a room. The desk clerks were friendly and helpful. Th carpet in the elevator was dirty and as we exited on the fourth floor we found the carpet badly in need of cleaning. Our room was 403 and once again we encountered filthy carpet. Isf our early experience is any indicator of the hotel’s cleanliness then there is a definite need for carpet cleaning throughout the hotel. The room was small but adequate. The room is definitely dated and the TU set was an old tube type. The aircocndition9ign worked fine. We went to the evening snack provided by the hotel and the number of people waiting was unreal. We did not know that many people could be staying at the hotel. Had nachos and cheese along with hot dogs. If you really want to get an adequate dinner, m then head out to a real restaurant as this is just snack food. Ewe had an issue with out cell phone which would not work inside the ho0tel. Upon getting directions from the front desk we headed for the close by SPRINT store where we were told the hotel was in a «dead zone» and no service was available. Now we have to think about another cell carrier. It’s hard to believe that a company such as SPRINT was selling serve just a couple of miles down the road when there was no service available in the area we were in. This is certainly not the fault of the hotel and this is just a heads up in the event you have SPRINT service and plan to stay at this hotel.

Would give 4.5 if I could, bottom line is this is probably the best 3-​star hotel I’ve stayed at. I had never heard of this hotel before but chose to try it because it is pet-​friendly at no extra charge. It is by no means luxurious, but the hotel is comfortable (to include the bed which felt like home), well-​maintained and clean. The staff all seemed very friendly and accommodating. They also throw in lots of free extras, like three drinks at the bar each night, real breakfast and I think dinner although I never took advantage of it. The shower was nice too; it had the soap, shampoo and conditioner dispensers instead of those mini-​bottles and crappy single-​serving soap.

I was pretty disappointed in this visit. After a really great night in a Hampton Inn in Columbus, Drury left me feeling let down and also a bit irritated.
We’d told them when we booked our reservation that we were coming in a large moving truck, and they assured us that this was no problem, but when we arrived, they wanted us to park off-​site, and their lot was difficult to navigate in the truck. They should have just let us know ahead of time that they couldn’t accommodate that kind of vehicle.
Also, the waffle iron at the breakfast buffet was starting to burn, so I asked at the front desk whether they had any of the spray waffle iron conditioner I’m used to seeing at hotel buffets. They looked at me like I was crazy, but when I went back to go ahead and use the waffle iron, a staff lady went ballistic and pulled out the spray and yelled at me for ruining the waffle iron. I just walked out with a cup of coffee – it wasn’t worth it to deal with the staff.
They did have a nice indoor pool that was open until 10, and has a hot tub nearby. That was the highlight of my stay. I can stay in a real hell-​hole if the staff is helpful, informative, and friendly, but that wasn’t really the case at this particular Drury Inn.

The staff at the hotel is very friendly and accommodating. Clean rooms with average amenities. The kickback in the afternoon is a nice touch. Free drinks and snack bar from 5:30 — 7:00. Again my compliments to the staff for making you feel at home.

Continuing my recent trend of trying new hotel chains, I recently stayed at this Drury Inn while on a 3 day business trip to Memphis. The location was convenient to my meetings, and the amenities sounded attractive.
The staff is friendly and welcoming (as are many folks in Memphis.) The «Kickback» thing from 5:30 to I think 7 is a great benefit. You can use this for appetizers or make a real meal out of it. I was tired enough both nights that I made dinner out of it. OK, it’s not gourmet dining, but it’s included in the rate. They had things like salad, chips with optional salsa & jalapenos, hot dogs, chicken tenders, baked potatoes OK, those were kinda overcooked) and more. The actual menu rotates somewhat daily. You also get a coupon for three alcoholic beverages per night. This isn’t a full bar, but a couple of beer choices, multiple wine choices, and some almost-​readymade Tequila Sunrises or Margaritas. Again, not five star dining, but you can’t beat the price. Adequate soft drinks from the fountain as well.
Breakfast is also fresh cooked with the typical — waffles, scrambled eggs, sausage, etc. Good coffee.
Room was nothing fancy but absolutely fine. Clean, plenty of room, etc. Like most mid-​range hotels today, cheapy plastic glasses in the room. Rooms have hair driers, irons, all that biz.
I’d definitely stay here again and will try Drurys in other towns as well. A pleasant find!

For the value, it is a great place. A friend had her wedding reception here and the room nice nice and clean and the staff was really friendly. It was a great place for the money!