Enterprise Rent-A-Car

This location is great. I rent frequently from Enterprise and most often from this location on Union. Staff is friendly and helpful. No issue with getting dropped off. Cars are clean & inventory is usually stocked with what I need.
Great job guys!

Rent a car for a week recently. The prices offered here were the best around! The service was also excellent!!! All the guys who work here are amazing. The car was also well maintained and cleaned.
This location could improve with check out times. When I came to rent it took an hour to get my car. Many people were in the same boat. It seemed as though they were simply under staffed because all the guys here were working their tails off! They did give me a free upgrade for my wait… Which was very nice of them and appreciated.
I plan on renting from here again, especially because they did try to make up for the wait. I just will make sure I’m not in a hurry!

Three strikes and you’re out… sadly, the staff here is full of exceptionally friendly people who really seem like they want to do the right thing.
Unfortunately, the location is apparently managed to fail. They are dependably undependable for pickups with waits of up to an hour in spite of reservations made days, if not weeks, in advance — even when assured they will be there «soon».
Pick up drivers show up at the wrong locations and have been known to call for directions.
They regularly serve up cars with empty, or near empty gas tanks.
Importantly, even a five star reviewer had issues here.
If you have another option, I’d strongly encourage you to exercise it. Sorry, Enterprise, if you can’t staff this location properly, close it, or risk your system wide reputation.

Sorry people! But my experience with this office was wonderful! When I arrived in Memphis, my car was ready and waiting. I was picked up at my downtown hotel within fifteen minutes of my call. The car was clean and ready. When I arrived at the office the paperwork took about 10 minutes and I was on my way Unfortunately, the power outlet in my VW did not work so my GPS would not work. I returned the VW and was immediately given a replacement car, a KIA which was fine. No problem with the exchange and I was on my way again. When I returned the car I was promptly whisked back to my hotel. While driving me back to the hotel, my driver even offered to return later, after their office had closed, to drive us to the train station! I thought that was really over and beyond expectations. I had already made arraignments for that trip with the hotel, but the offer was really nice!

I’m not sure if it’s this location or a Enterprise in general, or a combination of both, but I waited three hours today to get a car I «reserved» over a month ago. There were multiple people waiting with same issue. Not okay. This is just not good business. I feel lucky I didn’t have something urgent to attend to. I’m usually not one to complain, but that’s ridiculous and is something needs to be taken care of.

What a dump, and the service is worse. OWNER/​MANAGER: Fire the black driver you have (he picked us up ⁵⁄₁₆ at 11:30 am at the Peabody Hotel). The absolute worst representative of your business. He had major attitude and was rude!

April 17,2015 Our Reservation was made over a month ago. We had schedule pickup for 8:00 am at Amtrak which work out excellent. We arrive at the office on you no cars were available. This was unacceptable. While waiting in frustration. Mike made a suggestion that they could drop us off us off somewhere to have breakfast. we did go and had breakfast. It appeared the two cars our family was giving was sitting the lot all the time. Mike tell us that he given us a upgraded car. This car terrible front end issue. The car was nasty and smell. Just running water over the car doesn’t clean car. We taken this car because we were already to two hours behind picking up our guest. I really appreciate Mike following up on my account as every year I rent a car some how my account goes to collection for $ 5.00 or $ 10.00 not sure why this happens. Planning and checking cars isn’t a priority for safety at this location

I Learned a Lesson
We all screw up sometimes. When a company dealing with the public screws up they try to «make it right». A restaurant will probably screw up something every night. So they offer to comp you a drink or a desert or one dinner or the whole table. And you go away saying, «They screwed up, but they made it right.»
Plan a trip. You book your transportation. You book your hotels. You read restaurant reviews. If you are careful and do it right everything should work like clock-​work right? Not always.
When you book that rental car what are your priorities? The make and model of car? Convenience of pickup? The price? My opinion of the company? How many points you will rack up? I admit I have considered all of the above.
However, I missed one. I never considered the odds of the company actually having a car available when promised. They promise me a car they will have a car for me. Sometimes I don’t get the make or model promised, but I always get a car.
I know many (or maybe all) airlines overbook. They sell more seats than they have available. They expect a certain number of passengers will not show up on time. We have all been on flights where they offer incentives for people willing to give up their seats.
Sometimes hotels overbook. The big name guys offer lots of goodies if that happens to you. They will find you a room as good as or better than you booked, take you there, and comp you the whole stay.
Not until now have I ever heard of car rental agencies over booking. The Enterprise Rental agency in downtown Memphis at 426 Union Avenue overbooked for April 10^th. And they did nothing to make it right. They promised me a car for Friday, April 10, 2015 and did not deliver. They did nothing to make it right.
I usually fly and get a rental car at an airport. This time I came up the river on a cruise ship and took a cab to a hotel. This was all planned ahead. I had booked a rental car with the Enterprise Car Rental agency in downtown Memphis. I checked into my hotel room and called for my car. I was told, «We don’t have any cars right now.» I asked when they would have a car and got a vague answer. I called back several times on Friday and had the same result. But I was «promised» a car for Saturday morning.
On Saturday morning I called back and was put on hold. I was on a permanent hold. The hold music was most annoying because the voice-​over was a speech saying how wonderful their company is. They are family owned and provide outstanding service to their customers. Over and over again I heard how wonderful they are. After a half hour or so I would hang up and call back. I would spend some time on hold and a human would come on the line and say, «I’ll put you on hold.»!!!
So, I called another company, got a car and went on with my day. Then, much later, I got a call from Enterprise saying, «Congratulations Mr. xxx, I’ve got a car for you.» I said, «You can read my answer on the internet.»

I just spoke to the area mgr. for Enterprise in MEM & he told me «no problem» they will wave the drop off fee.
Thank you, Enterprise.

These guys are great… got me in and out fast. Fair prices. No hassles, no proble, no worries. = 5 stars

I’ve dealt with this Enterprise on three separate occassions within the past year. Each time I’ve received very poor customer service. I’m put on hold for at least 15 minutes when I call. Several times that I’ve called I’ve been disconnected after 15 minutes only to call back and be put on hold once again. I have always had to wait a significant amount of time when going to to get my rental car. I think the main problem is they are understaffed. Whatever the problem is, I dread dealing with Enterprise and try to avoid it at all costs.

This is the only enterprise rental that has ever stopped & called my auto insurance company to verify my plan had full coverage. I had my proof of insurance in hand so was extremely frustrated they slowed the rental process to contact my insurance company & forced me to verbally give my insurance company permission to speak to them about my policy. I was against this but needed a car & felt backed into a corner w/​no choice. The lot closes at 6 pm so if u need the vehicle for evening transportation this sight isn’t very user friendly & they can not ‘come pick you up’ at all times. I was on hold with them for a long time & they accidentally disconnected 2 of my calls. I had to insist they document on my paperwork the rock chips in the paint, a tiny dint in the body, stain in back seat, 1 hour late return at no charge, a small discount since we were a saint Jude ‘s family.