Enterprise Rent-A-Car

The saga continues…
My insurance company contacted Enterprise to reserve a car for me, due to Hertz did not have any cars available. I contacted Enterprise for a pick up around 9 am to get a car, but that didn’t happen… they were out of cars as well… disappointed. The agent I spoke with took my information and informed me she would contact me once a car comes available. Around 1 pm I called back, and the agent informed me that someone was dropping off a car then. I headed there with no hesitation at all. The guy that assisted me was very pleasant. I had to pay a $ 150 deposit for the vehicle… not so happy about that, but I was finally getting a car so YAYYY for me. The car I was renting was literally just dropped off… as soon as the previous renter pulled up I got in it. This car should’ve been wiped and vacuum…

The first time i came here, it was a monday around 5pm and the line was INSANE. you have to sign in on a sign in chart and wait for your name to be called. the people inside the building are crammed like tuna fish around the area waiting. HOWEVER, they are SO FAST. very efficient, very friendly, and get the job done. The girl that helped me pick up my car, Jenna i think her name was (nice girl with long black hair) was speedy, efficient, and got to the point. I love it when businesses run like that! This is also probably the biggest enterprise in the city of memphis. They have ALOT of variety to choose from. I was re-​directed here from 2 other enterprises in memphis that didnt have my full-​sized standard car to rent. tsk tsk.
but definitely go here if you need a car, and you like efficient employees! Manager Neil was very friendly and communicative as well! This location is great!

Wait was way too long. We ended up canceling our reservation.

Enterprise consistently delivers the best customer service in the business. I have an older car, so I rent for long trips. I am recognized and treated like I matter, and it seems extra care is given in trying to make sure I get the right vehicle. The prices are right, and having the option of being picked up is a huge value added service.

Waited here for an hour just to learn I needed to come back. The manager was passively condescending and the overall service was extremely lackadaisical. Turned me off from enterprise completely.

They did a great job of getting me a vehicle, quickly. I was in and out in no time, no hassles.

I had an absolutely horrible experience with this company. If you do not buy the rental insurance make sure you check every single thing when you take the car out. Take plenty of pictures at every angle with the date. When you check the car in walk about and inspect the car with them even if they tell you not to. Do not let the drive the car around back to inspect it. I don’t see myself renting a car with enterprise ever again. Horrible customer service. If you call the main office they either hang up on you or let it go to voice mail and ignore the calls.