Express Oil Change & Tire Engineers

My husband and I both take our cars to Express. We have had nothing but good service there.

Okay, I’m one of those guys who does his own car maintenance. I’ve no problem with tearing apart an engine completely, replacing whatever’s broken, and putting it back together. I’ve done it multiple times, on multiple vehicles. Having said that, if I’m short on time (or more likely my garage is full of other stuff and I don’t feel like cleaning it out) and need the oil changed in one of my vehicles — this is where I go.
This isn’t your typical quick oil change experience. For one thing, you never need get out of your car. For another, pretty much all of this type establishment advertises multi-​point inspections. I’ve been to quite a few of them, and I’ve never been convinced they really do them. Not at the Express Oil on Covington Pike.
I can feel the truck shift slightly as they apply torque at the rear differential to get the fill screw off. I hear the guy under the car call out that it’s full, and the gear oil looks good. They check the oil level BEFORE they start working on the car and call out if it’s low, and what the oil looks like. They open the doors and oil all of my hinges. They check all of my fluids, and top off anything that’s low. They have me go through test my wipers, lights, signals, and horn. The guys are always friendly, courteous, and professional.
On my last trip to them in my truck, I told them I needed to have my transmission fluid serviced as well as an oil change. I was about to have to go out of town for an emergency and didn’t have time to do it myself. They changed my oil, but on checking the trans fluid told me it looked brand new. They asked how long it’d been since my last change — about 45,000 miles. Chevy says to change the fluid every 50k, but this is a heavy duty truck, and i’ve done some towing and hauling in it. But the assistant manager said the fluid was full and showed no sign of breakdown, so I left with jut an oil change.
What kind of quick oil change place turns down the opportunity to do a $ 200+ service that’s mostly profit for them? Regardless of if it’s needed or not? The kind that will continue to get repeat business from me.