Firestone Complete Auto Care

I am shouting out Firestone customer attendant Angelina. On a recent visit, Angelina efficiently and effectively handled a battery issue for me in record time. Her personality was light and informative. If only we had more Angelina in customer service, the world would be a better place. BZ!

This Firestone location is beyond words.
The most recent trip to this location was due to my fiancé’s car making a very odd clunking side when she started driving on the expressway. She brought it to Firestone as she has used them for awhile though she had issues in the past, she was hoping things had gotten better.
Sadly, things were just as unbelievable as before. A young man looked at the vehicle and proclaimed it needed a new CV joint as it was the culprit of the loud noise, which obviously on a FWD vehicle, this is not good.
We went inside to speak with the manager Mike Johnson, who I am amazed is still employed due to his mismanagement style and rude demeanor, told us the vehicle needed a lower control arm. When I asked why the tech would tell us the CV joint was bad, Mr. Johnson became obviously flustered and a bit brash and said he was «translating» what the tech meant.
So we went from a busted CV Joint to a lower control arm. For an added bonus we needed new struts as well, though nothing is wrong with them, just needed replacement. Grand total was well over 1300 dollars without tax.
We went to a competitor, who was able to fix the car for 700 dollars.
The real issue was the struts; one of which had burst and needed replacement. Nothing was wrong with the CV joint or the lower control arm.
This location has progressively worsen and truly needs a complete dismissal of all staff starting with the manager and begin anew.