Mathis Tire & Auto Service

I came for an oil change and they are trying to get me out of almost $ 800. I was told i have 3 oil leaks. Really??? I haven’t seen any oil on the ground then how can you tell where the leak is at without cleaning the bottom first. It’s a car so it shouldn’t be clean underneath. I could have a small leak yet how can you tell if you don’t clean the excess oil off first. I’m so disgusted.

I absolutely LOVE Katie! She makes my visit here a pleasant one, every time I bring one of my vehicles in for service. I’ve found them to be honest and dependable in my years of coming to Mathis and I wouldn’t hesitate to refer anyone.

Excellent service from the team here. Walked me out to garage showed me issues and gave me honest assessment of urgency to get repairs. No sales pressure. No one likes getting their car fixed but the service was amazing, made the wait easy. Katie let me use her car while mine was getting fixed! Small town feel in a big city!

expensive and slow as fuck, one of the first in and im still here… for a tire rotation 2 hours… really?

I took two cars there to have an oil change and rotation a few months back, and now I have discovered the problem they left me with. I took my car to have new tires put on and found out that they put the tires on incorrectly and not only stripped 20 lug nuts, but also more than likely the 20 studs. I could understand this being an accident for one or two, but not 20! I believe this was caused from their irritation on me not buying into their «you need new tires» safety speech. They were extremely pushy on us and trying to sell us a product. I would never go there again, even if it was a last resort. Now they are causing me to spend several hundred dollars due their temper or stupidity or even both.
I can only pray that they didn’t do this to my second car that I took that day

READ ALL THE REVIEWS AND AVOID THIS SHOP AT ALL COSTS.
They charge exorbitant arbitrary fees for standard services, which are less than half the price at standard national wheel/​tire service outlets. I buy tires almost annually, and have never paid more than $ 20/​tire for mounting/​balancing. I literally have a receipt from America’s Tire proving this. This placed charged me a total of $ 210. if this is their business model, «gouge as much as you can; forget reputation and repeat business», then they’ve got it down. I’d ask how businesses like this sleep at night, but they probably sleep pretty comfortably because it takes morals and integrity to feel guilt.
READ ALL THE REVIEWS AND AVOID.
Normally I’m very cautious about reading reviews about a shop, and vetting the business. Unfortunately, I found myself in a bind, and due to frustration and being from out of town, let my guard down.
READ ALL THE REVIEWS AND AVOID.
I cannot comment on their technical competency since I did not have any actual technical work performed. I just needed a very simple and straight forward mount/​balance. The bill? $ 200 for the mount/​balance, and $ 10 for ‘shop supplies’.
READ ALL THE REVIEWS AND AVOID.
You may be wondering, «Why didn’t you ask before you agreed to the work?» Well, I did. i was quoted on paper, roughly $ 30, by the «sales manager» based on the computer printout, but then some guy in the service bay shouts out, $ 50/​wheel. What?! But then, i was assured by the «sales manager» that he’d «do what he could to lower it because he’s the sales manager». OK. Mind you, at this point, I’m tired and just want the work done.
READ ALL THE REVIEWS AND AVOID.
I come back and it’s still $ 200. I asked to see the invoice It show the same print out of about $ 30 total per wheel, but it’s crossed out with pen, and there’s a handwritten $ 200 on top. I asked to see the line item charges and ask why it’s $ 50 per wheel, when the invoice line items show otherwise. He replies, «Oh, that’s the fee to use the equipment». Fine, yes, I agree there is a service charge for the equipment, but then he says that doesn’t include labor. This is what bothers me. If you have a set price for service, that includes labor. Otherwise, just charge shop rate, and don’t charge to use the equipment. You can’t double dip like that. That’s like going to your mechanic and them charge shop rate and hourly to «rent» their lifts as you pay them by the hour to work on your car.
READ ALL THE REVIEWS AND AVOID.
The best part — at this point I’m fed up/​furious/​laughing at what is going on — is when the «sales manager» tries to tell me since I’m from out of town, to watch out for other shops because they can be crooks. Such irony. I mean, as he’s literally ripping me off, he’s telling me to watch out for shops that rip people off. Bottom line, READ ALL THE REVIEWS AND AVOID THIS SHOP.

Came in for a «wobble» sound coming from the tires when I turn. I tell them that I think it sounds like a wheel bearing. The tires are 3 years old with less than 40K miles on them. They are Michelin tires that I bought from Mathis for a total of around $ 1,200 all-​in. Instead of treating me with integrity and trying to actually diagnose the problem that I asked about, they present me with a list of items to be repaired. They tell me that I can replace the tires for $ 1,500, get an alignment, change the front and rear struts for $ 600 a pair, and that I need to service the rear brakes. So for just around $ 3,000 they can take care of that wobbling sound! So I go in for a wobble and they basically tell me that I need to replace everything that could possibly cause a wobble. If I wanted to start replacing parts blindly, why would I even be asking for them to help determine the cause! (BTW the same list of repairs sells for about half as much at Gateway)
The sales guy further erodes any confidence that I may have had, by telling me that «off the record» he thinks I can do without the rear struts. When I ask about the front struts, they tell me the upper mounts are damaged. When i ask to see them, they cannot demonstrate that they are actually damaged. I get the impression that the sales guy is just spouting whatever comes to mind as it comes up. The tech that performed the inspection is nowhere to be seen.
I inspect the rear brakes myself and see that they have a good deal of wear left. Further, I asked about a wobble in the front when turning. Not sure why they are looking at the rear brakes.
One of the tires did show a good deal of wear. Mathis didn’t offer to work with me on the warranty or anything. They said that the issue was that I didn’t rotate them. Funny thing is, they had them all off the truck and didn’t rotate them. Also, they re-​applied the lug nuts back to the vehicle at about 400 lbs of pressure. When I removed the wheels to validate their inspection, I had to go Hulk to break the lugs, and I am a pretty capable guy with this sort of thing. I can only imagine how somebody would deal with this if they were on the side of the road with only those stupid short lug tools that are installed in the vehicle for changing a flat.
Then for the pleasure of presenting me this outrageous repair bill, they charge me $ 50 for the inspection, which they will kindly deduct from the repair bill if I am dumb enough to give them the business.
Mathis, you will never see this guy again, you can keep that $ 50 as a memento of better times.

First of all, the salesperson at the desk wrote down the wrong tire to be replaced. Apparently «front passenger» got misconstrued as «front left» and then on its way to the shop «rear left». This miscommunication would have never been remedied until they conveniently discovered I also needed a rear tire, and I pointed out to them that they were replacing the wrong tires…
Secondly, so many auto techs were standing around, doing nothing. God bless the two auto techs working their asses off. As a result, these people are slow.
I have a theory. They’re so slow, that every 15 minutes, they adjust the lift so you see your car move, so you can get some semblance of progress as you watch from the waiting area window. A mere tease that maybe you can leave the Hell that is an auto repair shop waiting area, where Days of Our Lives is playing on the TV. An episode involving male strippers that makes the waiting room feel very, very awkward. EVERYONE IS CRINGING IN UNISON. Where’s the remote? HOW MUCH LONGER MUST I WAIT. OH GOD, THE STRIPPERS ARE BACK ON TV. THE WALLS ARE CLOSING IN! WHY IS A SOAP OPERA PLAYING IN A AUTO SHOP?! WHY IS NO ONE DOING SOMETHING. GET ME THE HELL OUT OF HERE!!!
Oh, wait. One tire is on. Halfway there! Can’t take much longer…

These people are completely unethical and ripped me off without any shred of mercy. If there were a zero star rating, that is what I would pick.
I asked for my AC to be fixed. They estimated $ 500 or so. Then when I picked up my car, the charge ended up being over $ 1000. They had done extra work without my permission. I should have contested, but because I had to go somewhere quickly, I just went ahead and paid for it. I did try to complain to their manager at the time, but he didn’t give a damn.
With such a price tag, you’d expect the quality of the repair to be good, right? So they say that the problem was a leaky hose, which they replaced. One month later, the AC stopped working again and I had a different place look at it. The new place found a VERY OLD tube where Mathis Tire & Auto service supposedly used a new tube. So in essence, what happened was that Mathis took a used hose and replaced my old leaky hose, and had the gall to charge me $ 1000, all without my permission.
The new place charged me less about $ 60 to replace the hose and refill my refrigerant.
Mathis Tire & Auto people represent the worst car repair shops have to offer and has made me very distrustful of repair shops in general. Even though I’ve never been ripped off this bad, I must thank them for setting the bar low enough for all other repair shops to exceed. Do not use them under any circumstance, unless you don’t mind getting ripped off!

Too pushy too many times… won’t be back…

I’ve gone to this station many times with my old SUV and they always diagnose and fix the problem. They have great customer service and I highly recommend them.

I’ve been here several times for oil changes. I like the way they cover the car seat and steering wheel before getting into my car. The service seems good and fast. The wait for a walk in oil change is about an hour. I found the $ 20 oil change coupon online at their web site ($ 26 total). Cheaper if you look in mailers. However each time they would always recommend extra services that I really don’t need. Once they found a nail in my tire which needed attention. I will continue to use them and be cautious of the up-​sale.

Came in mid day Saturday needing an alternator; fit me in; on the service floor in under 15 min and done in the time promised and reasonable cost; friendly and helpful staff, comfortable waiting room, excellent service overall