Memphis Area Transit Authority

I used MATA buses a few times and had no issues: on time, polite drivers, air con worked, service available during holidays. Maybe I was lucky.

.Still no points for getting better.

Always late buses. Rude drivers who will leave you if you’re not directly at the stop. Bathrooms that rarely have soap and paper towels. There is a paper towel dispenser that hasn’t worked since the terminal opened and a staff that doesn’t care. Oh wait, they care about their bathrooms since they are the only ones with access to them via a security card. Let’s talk about convenience. Many bus riders have cell phones and with that, it’s necessary to charge them occasionally. Why are there no working power outlets for the customers? This city and the bus company themselves don’t care about public transportation or the people who depend on it. Terrible schedule and route changes coupled with drivers who don’t want to be there, makes for a terrible experience overall. All this in the name of budget cuts. They should try cutting from the top with that board of directors and their secretaries.

This place is so sketchy. Don’t make your way to the North End MATA terminal unless you have to… but that general rule applies to the bus system as a whole. I feel like I could get stabbed or raped at any moment on one of these things. No matter how inexpensive it is to ride the bus, I’d rather take a cab and save my life.

Very hot on the buses this morning! Why is the air off in the crowded bus?