Pugh’s Flowers

The one star is being used to post my comment. My husband and I loved the Dreams From the Heart Bouquet for our close friend that recently passed. I knew that Pugh’s would come through even though the bouquet was not listed on their website. Even if they could not provide the exact same arrangement, I was open for suggestions. We just wanted all white flowers arranged beautifully. Well, I called and Laura answered and it wasn’t quite the helpful tone needed at this point because this is for a very close and special friend of my family. I moved on and requested the all white bouquet similar to Dreams From the Heart. Dead and confused silence. Okay, I moved on again, and said since I’m not too familiar with flowers I would need help and would love any suggestions. Laura decided to run down a full list of flowers so fast. I guess this was her idea of suggesting sympathy arrangements. Not today Laura.
My suggestion would be to shop elsewhere if you are looking for special arrangements not listed on their website. I went to Holliday Flowers & Events. Charlotte your the best!!!

Very reasonable! Very helpful and prompt. And I love that I got a call from «Bob» this morning to let me know he had just delivered my flowers.

Very disappointed in the customer service of this shop. A close friends father died and this was the florist on the obit site online when I called. Since there was no burial I wanted to go with roses.
I asked for a picture to be sent to me. I also gave all info for card. No pic sent. I called. They said I didn’t ask for it. Well yes I did! I ALWAYS do! I remember asking. Next the card didn’t show up with flowers. The family never received or knew where the 50 roses came from. I called. Asked for a manger and was told they didn’t have one but would transfer me to Mr Pugh voice mail. Then I was abruptly given Laura a manager they said. They took no responsibility. I didn’t ask for pic. She saw that arrangement go out and saw a card on it so it had to be removed by someone. Own up if you made mistakes.
I finally told my friend who sent flowers. He never saw a card.
No matter how nice flowers are if the buyer is stressed out its not worth using your shop ever again! Beware if you buy from out of town! First bad experience ever buying all over the country. Who would have thought!

My girlfriend started a new job, and I wanted to surprise here with flowers to congratulate her. She never received the flowers. I called to get a refund, and the lady hung up the phone in my face.
This is the exact email that I sent to Tim Pugh after the horrible experience.
Tim,
I wanted to take a moment and address a customer service issue with your staff. My girlfriend did not receive the flowers I sent to her. I left her phone number in the order, and she did not receive a phone call from your delivery team.
I contacted your customer service department and asked for a refund. The lady I spoke with does not have the make up to work in customer service. She said, «We did our part. We delivered the flowers. Your girlfriend should check with the security guard.» My girlfriend checked, and there were/​are no flowers. I have worked in customer service before, and there is a level of empathy and respect that each customer deserves even if the customer is wrong. I did not receive that level of empathy and respect: The lady I spoke with hung up the phone in my face. Frankly, that is unacceptable. I did not receive the service that I paid for. Furthermore, your customer service team failed to deliver the expected level of empathy and customer service that you would expect for yourself. Therefore, I will not do business with Pugh’s again. Who hangs up the phone in a paying customers face? I’m absolutely dumbfounded by that notion. There are many other florists that can and will do a better job than your team.
Moving forward, I hope that you all will use a better sense of urgency and empathy with regard to your customers. If someone leaves a phone number for you to call, you probably should call that number before leaving a delivery with a random security guard that’s not listed on the delivery. This is Memphis; it’s not inconceivable that the security guard would steal the flowers and give them to his girlfriend. It’s not even Valentine’s Day. Were you all THAT busy? Really?
Regards,

I’ve ordered flowers twice for my girlfriend and both times Pugh’s delivered a beautiful arrangement. Not only that but they followed up each delivery with a confirmation email AND phone call and even called the recipient to make sure everything was great!
What WONDERFUL customer service!
I’ll keep coming back to Pugh’s each and every time!

Amateurs at the most.
As a florist, their main priority is customer service and the décor of bouquets. I was shockingly mistaken when using Pugh’s this Mother’s Day. I called a delivery order with SPECIFIC directions and even mentioned it was a surprise for my mother visiting the area for a business trip. After contacting the hotel, making arrangements to prepare the delivery, and of course spending LOTS of time and money, Pugh’s delivery service ruined the surprise by contacting my mother rather than the preferred contact number (myself) and couldn’t deliver the flowers as she was too far. They mentioned they could make arrangements to deliver it the next day, which we accepted as accommodating customers even after the confusion. However, the scheduled delivery was planned prior to 10am as she was checking out to catch her flight. She waited all morning until 10:30… No flowers and had to flee to her flight. Not only did the service lack to a ruined surprise, but she never even received her Mother’s Day gift! Such a disappointment.

Pugh’s is always so reliable and offers a great selection of flowers for any occasion. We love using them. My wife is always so pleased to receive flowers from Pugh’s.
Shop Local! They’re awesome people.

I’ve been receiving flowers from Pugh’s, and they were always punctual. They did misspell a word in the message, though. I’ve been to their store once, and the lady was very nice and friendly. It seems like that they only do pre-​ordered flowers, so their site only has fake flowers and vases. Make sure you order ahead.

Cheap. I ordered an arrangement and said I wanted to spend about $ 40. I was using my own vase so I was expecting some nice flowers for this price. (I picked them up so delivery charges are not a factor). When I went to get them it was a small arrangement of grocery store type flowers. Daisies, Spider Mums, Alstromeria and a few small lillies. There must have been less than $!0 worth of flowers there! When she rang up the price I looked pointedly at a large vase of assorted roses for $ 39.95 in the case (including the vase). Not going back.

I’m shocked that this place has negative reviews. I live in Los Angeles, and only deal with them long distance, as my girlfriend lives in Memphis, and they have been nothing but stellar. Quick turnaround, great options, and responsive customer service.
I usually receive my confirmation a few seconds after I submit the order. Their website also allows me to store recipients as well as my billing info, making it easy and convenient to order flowers for any occasion. Don’t tell my girlfriend that though.
She called today to thank me, and call waiting chimed in. It was them on the other line confirming the delivery. I know this all sounds like something every company should do, but most don’t, and it keeps my business.

After reading the other reviews, I must confess that I simply walked in rather than ordering ahead. So perhaps that is why our experiences with customer service differed.
This Pugh’s location is located across from a large Memphis cemetery. Most florists in midtown have bouquets or flower arrangements ready to go that you can simply walk in and buy. I suppose it was my mistake to assume this location would too. But they are right across the street from the cemetery so I thought surely this happens to them all the time!
The first thing I noticed in the store was that there were only 3 bouquets in the fridge and those were for customers coming to pick-​up. The rest of the store was little statues and fake flowers. When I asked if they had anything pre-​made to put on a grave (or any arrangement) she said no.
At this point, I am embarrassed to say… I broke down and cried. It was a very emotional moment for me and a trip I desperately needed to do. The woman was SO sweet and handed me tissues then ran to the back to show me silk flower arrangements that she promised she could make in 5 minutes. The smaller arrangement was $ 25 and the larger was $ 50. I opted for for the larger and she asked me what color ribbon I would like.
Side note: I originally wanted real, fresh flowers but she told me that silk flowers last longer for the graves. I am completely new to this so I appreciate the advice.
She had it ready in 5 minutes as promised. And it was very pretty (for fake flowers)!
This woman’s kindness made me immediately become a returning customer. But next time I know to call ahead!

I hate to give such a negative review, but my husband sent me flowers for Valentine’s Day and it was the biggest waste of money! He sends me flowers often, as well as my mother and his mother, so I asked him to try someplace new, so we could see how they were. He spent $ 100 on an arrangement and had them delivered yesterday (the 13^th). Aside for a LOT of greenery, the arrangement had two roses, two sunflowers, three irises, a couple of mums and carnations, some almost dead baby roses, and a few other filler flowers. He was so disappointed when he saw them. Even the vase was nothing special. We’ll return to using Hollidays Flowers.

If I could give them zero stars, I would. Ordered the flowers and Gigi’s cupcakes package sent to my mom for Valentine’s Day. She sends me a thank you message and it turns out they didn’t send her the Gigi’s cupcakes that I ordered, but a box of cheap ass truffles. When I called to complain, they passed me around on hold for about 15 minutes before disconneting the call. They called me back (the only kudos this place gets) and said they would refund my money for the cupcakes and that they were not delivering Gigi’s cupcakes on ²⁄₁₄. When I asked why I was able to order, they said someone should have called me and told me that cupcakes aren’t being delivered on 2÷14… well no shit they should have.
I live out of state and I went with Pughs ONLY because of the Gigi’s cupcakes that they failed to deliver and only refunded the amount of the cupcakes. The flowers sucked and I only ordered them because I had to order them to ensure I got the cupcakes that were needed. I asked if they could just deliver cupcakes later in the week to her and they told me it would be difficult because it requires 24 hour notice. How is that difficult? I just wanted to send her the cupcakes. I ended up still having to pay for some shitty flowers, shitty delivery, and shitty service.
I will never do any business with Pughs again.

Pugh’s is a great florist with an awesome selection of non-​ugly, non-​eighties-​style floral arrangements that are sure to please the recipient.
The thing that I like about Pugh’s is that they offer a wide selection of floral arrangements for under forty dollars that are really cute, as well as a good array of candy/​floral arrangements.
Worldwide delivery is available.

I have been using Pugh’s for years for just about every occasion in the world. They put together the most gorgeous arrangements imaginable.
I think my love for Pugh’s started several years ago when I had a boyfriend who was big into sending flowers to me at work. When I would get them, everyone in my office would ooo and ahh over them for days. I mean, they really were stunning arrangements. From then on, anytime I need to order flowers for anyone, Pugh’s is who I call. I trust them to put together the perfect bouquet for the perfect occasion.
There are several locations around town, and their delivery time is always very fast. I highly recommend them.