Reed’s Auto Safety Service

Like the previous respondent my car was subcontracted to Reeds for a front end alignment.
I received a call stating I needed a ball joint (control arm) and a sway bar link. I approved the work, however I do not approve of the work.
The car came back with the ABS & Traction Control light on. It would dart from lane to lane & torque steered to the right badly. The tech told me he did not remove the ABS sensor when replacing the Ball Joint. Later, after researching the net I found out this is a no no.
I took the car back. Reeds realigned it and diagnosed the ABS as a fault.
After a month, another ball joint, and three shops, I found out the following:
1.The left ABS sensor cable was broken & taped back together with electrical tape.
2.The car needed another ball joint. (I believe they replaced the wrong one).
3. Alignment & tie rod end bolts were left lose.
A month, 3 shops, 4 alignments, 2 tires and $ 450 more the car is almost fixed.
The ABS cable is on order.
Nice people but it appears there is little to no quality control.

I had my car’s alignment serviced by this place when the work was subbed out by Gordon’s Auto Body, part of a body repair; when I got my car back from Gordon’s, I found a large scuff in the leather on my steering wheel. Grrrrrr! I’m 98% sure this is from Reed’s doing my alignment; when you get your wheels aligned, they put a tool on your steering wheel and pedals in order to fix any crookedness in your steering wheel (yeah, driving with a crooked steering wheel kinda blows!). Gordon’s had no work to do inside my car.
I had asked Gordon’s to ask Reed’s to also adjust my rear camber while they had my car up on the lift; I stated I wouldn’t mind paying for it since I know the storm (Hurricane Irene… another story altogether lol) didn’t cause the negative camber; Reed’s didn’t do it for some reason (the miscommunication could have been either party, it happens). I figured I’d drive over to ask Reed’s to have them adjust my rear camber and also bring up the scuff on the steering wheel.
I drove to Reed’s, told Eddie, the shop owner I assume, what I had wanted done didn’t get done, but he didn’t really say anything other than say he remembered my car. I was just more like, whatever, it’s cool. I proceeded to ask if he would adjust my car’s rear camber; he said sure, it will be 80 dollars. 80 – 100 is usually what it is for a 4 wheel alignment at most places. so I asked if that was for 4 wheels. He said, yeah it is, and then I proceeded to gently remind him that I only needed the rear 2 wheels’ camber adjusted. He then proceeded to tell me that if he adjusts the camber in the rear, he has to do the front too, or else I wouldn’t be able to steer the car.
Okay, as soon as he said this to me I lost all trust in him. He’s already worked on my car before, so he knows my suspension (independent 4 wheel). I know my suspension. I just don’t feel like doing it myself. C’mon, I’m Asian, not stupid, I know how an alignment works. I know cars. I know that after you adjust the rear wheels you should realign the front, but don’t tell me that I can’t steer the wheels. Just tell me that I should re-​do the front. I’d be cool with that. At this point I figured I wouldn’t waste my breath mentioning the scuff on my steering wheel; 99% sure he would have just deny it anyways.
Anyways, honestly, I’m a fair and balanced guy. I’ll give a 2.5 stars for the attitude; he wasn’t mean or anything, but you shouldn’t make up stuff to your customers. I’m not really mad at him or anything. What I am mad about was the service; the 1 star I’m giving is simply for the fact that they scuffed up the leather on my steering wheel while doing the alignment. The kicker was just talking to me as if I had no clue how a suspension on a car works; if I want to chew up my tires, let me do it, it’s not a safety issue. Just bad business all around.