Service King Collision Repair of Covington Pike

This is an update to my first review dated 7÷8÷2015. I have been contacted by Service Kings management and they assured me that all of my concerns were going to be addressed. I brought my vehicle to their Bartlett location and 7 days later they did take care of all of the concerns. Thanks to Chip Anderson, Chase and all of the crew who worked on my vehicle. Great Job. There’s a possibility that I may now be a return customer seeing that Chip and others are committed to making it right and satisfying their customer.

I have to change my review. Now they are still nice and everything customer service was great but, I can no longer with a clear conscious recommend them to anyone. Upon returning my truck it pulled really hard left. Took it back they sent me to a shop come to find out I needed a new tie rod. I was in a head on collision that should be one of the first things that was taken care of. They forgot to replace my front bumper but they sure charged for it. The mechanical work being neglected scares me more than anything because that is in fact a safety issue. I have now been back for them to fix their mistakes 4 times they have had my truck more than me in the past 3 months. Its going back again this week because there are still issues. They never repaired any of the mechanical issues with it pulling left! Their mechanic said its because my truck was lowered. Which is funny because my truck has been lowered for 10 years sure as heck had no problem driving straight until the accident. Took it to another shop sway bar, rack and piñón, tie rods, ball joints, lower and upper control arms just to name a few of the things that are all broken on my front end. This place may be nice to you but, they cannot repair a vehicle. Horrid paint lines, missing pieces, they put a new dent in the tailgate, body dust stuck in my black rims, thumb print in the paint, grill not centered, and considering I’ve made 4 visits this is out of hand and they need new body guys and a new mechanic!