SpringHill Suites Memphis Downtown

My family stayed here over the holidays and had a fantastic experience! The staff were so friendly and accommodating. The room itself easily accommodated my family of 7 (with 2 small children). I can usually find something wrong with a room but our room was immaculate.
Location! Location! Location! If you are looking to take in the site of downtown, this is the place to stay. It’s walking distance to Beale Street and the horse-​drawn carriages will drop you off right at the front door. The complimentary breakfast was DELICIOUS with a great selection of southern favorites (biscuits and gravy) and some healthier alternatives (oatmeal and fruit). The only two things that could use some improvement was the speed of the elevator. That seemed to be the common complaint among other guests. There was also a large dumpster sitting in the alley next to the pool area. I’m not sure if it’s for new construction, but it was a bit of an eye sore when crossing over between the two buildings.

Great location and pretty much like any other SpringHill Suites property — comfortable, clean, no frills. The breakfast is decent as well with options of fresh cut fruit, yogurt, oatmeal, etc. Only complaint is the walls between rooms have no sound barrier, so cross your fingers for a quiet neighbor (or a loud one if you intend to throw a party). However, for the price and location, it can’t be beat for downtown Memphis.

I would just like to point out that Shannon with Group Sales is extremely hostile and unprofessional when people call to inquire about group rates. For no reason should attitude be given to a customer inquiring about group rates, I wouldn’t be calling if I knew how things worked. I think that a little customer sales etiquette class would go a long way for Shannon. Completely appalled that someone in a sales position would be condescending, rude, and abrasive to customers. If it was my money, I would take it somewhere else.

I always get nervous about making reservations to a hotel out of town that I’ve never been before and especially when I know the town is old. When I arrived at this place the service was very good. The lady at the check-​in counter explained all the amenities without us asking. Yay they have movies to rent in our room. I will definitely stay here again.

Walking in the front door, it is a beautiful lobby! I checked in… got very fast instructions from the man that checked me in and we had to get through a maze to find our room in the «historic» building. As soon as I walked around the check in desk to get on the elevators… it smelled horrible. A burning tar/​vicks vaborub/​burning plastic smell. When we got into our room, it was even worse. I started to taste the smell in my mouth. The room/​beds looked like someone had come in there and taken a nap before we checked in. The bed spreads didn’t even match. The smell IN the room was even worse! We pulled our things just into the small living room area and I couldn’t continue… but I thought I’d give it a try. In the vanity/​sink area I noticed the wall above was stained by water damage and there was a black mold like substance protruding from under the mirror… that did it! So I called the front desk and they changed our room… only to send us two doors down and have the exact same smell… however it is obvious that the man sprayed some deodorizer that lasted an even 32 seconds until he left! Nice of them to send us to a different room… but no better on the smell. Then when we used the toiled and flushed… the NOISE was INSANE in the pipes… I feel bad for the people in the adjoining room… Hopefully we don’t use the toilet during the night! UGH! It just put me in a bad mood from the start. We slept and left very early in the morning!

Jency Gatewood who checked me in & checked me out was the best Hotel Employee I have ever encountered in my life. Friendly, smart, efficient and just understands the true meaning of customer service. Thank you for welcoming me back to memphis for a few days.
The rooms were large & clean & everything was pleasant

Tough one here.
Not THAT horrible, but could be so, so much better with just a little more effort and training. As it stands the staff is lazy and indifferent, making what could be a great property merely tolerable.
The bones itself are good. Small rooms, as you expect in ANY downtown, but with decent, modern appointments. Balconies are a nice touch. After that…
Maid service is MIA. Had it ONCE during a three day stay despite talking to the front desk about it. Evidently a big family reunion on site (with a staff member in the party) ate all attention. Weak.
Breakfast buffet was tremendously understaffed. I mean ZERO busboys. Completely inane given my experience at other similar properties. There should always be at least ONE dining room clearer in such situations. Another sign of indifference to service.
Staff also seemed inexplicably clueless about the local environs. Not mean or dismissive, they honestly just did not seem to know much about anything outside the walls for the property. And that is a very fair verdict as the raft of hobos around the property certainly seemed to imply that staff were instructed to play dumb about things. Seriously, Memphis has a bad aggressive panhandler problem in its downtown blocks. If someone like me – 6’2″ 250 and a short temper — can be accosted twice in two blocks over a pizza box of leftovers, YOU HAVE a hobo problem. Reminded me of Times Square in the 80s. Memphis PD was also MIA. Perhaps they were macking the maids.
Some top level person is going to have to step up and admit there is problem with this property. If it involves stepping on local tourist PR spew, so be it. My take is that staff here do not care or try to fake it because they know that upper management does not care and is fine with faking it. Marriott, prove me wrong.