Tabor Orthopedics

I actually go to the location at 2996 Kate Bond Road at St Francis Hospital in the Wolfchase area but it is the same group.
Love them!
In the last three months, I have had issues with my left and right knees at different times. Both times they have gotten me in on the same day I call. Being worked in you can typically expect to wait but I have typically put off going to the doctor for two or three weeks so I can’t complain. HOWEVER, today my appointment was at 1:45 and I was limping out of there at 2:08. I limped in so it was nothing they did. That was time to complete paperwork, take x-​rays, review x-​rays, get the anti-​inflammatory shot in my knee and get re-​dressed to leave. Also, when I went a few months ago, the wait was minimal as well.
I have seen Dr. Jay Saenz both times and I really, really like him. He has a great bedside manor. He explains whats going on and then tells you what treatment he recommends. Unfortunately, I have needed shots under the kneecap both times. That; however, is not his fault.
The x-​ray technician and all of the other people working at the Kate Bond location are very friendly.
Although I would prefer to never go back I know I will have to (since I don’t always follow the rules) and I am glad this group takes such good care of me.

I have a chronic knee problem and I must say that Dr Lonergan and his staff (especially Mrs Hawkins) have treated me with personal attention and professional care every time I have to go. He explains my options for treatment every step of the way. From the front desk to check-​out everybody is nice, knowledgeable and care about you –the patient. Thanks !! — JP

Please do yourself a favor and go somewhere else. This office is completely disorganized with long wait times and rude nurses. It started out by their very confusing office layout and nothing clearly marked with «Tabor Orthopedics» on the door. I went up in the elevator and opened three separate office doors (behind one door someone was in the middle of rehabbing their knee) to figure where to go. Once I finally found the place I have to stand on my feet for 20 minutes trying to check in because the man and check in lady in front of me were trying to figure out his co-​pay. Mind you my knee is KILLING me anytime that I stand for short periods, let alone standing for 20 minutes just to sign my name on a piece of paper. Then they kept calling me back up to fill out different forms and get my insurance card. You would think if they know their patients are in pain they would limit the need for getting back up and down. Then after a LONG wait I get ushered into a room. Once inside the nurse states I need to get an X-​ray. I told her I just got one two days ago from my PCP who set this appointment up with them. She stated they didn’t have it and I would have to get another one (very rudely I might add). This just pissed me off after all the BS I went through just to be seen. I immediately called my PCP to have them fax over the X-​ray which one of the employees at Tabor could have done. Once Dr. Saenz came in he was very informational and nice. He gave me a shot in my knee and said if I was still in pain after a week to call and they will set-​up an MRI. After the shot didn’t work I called in to set-​up an MRI. That was the next problem with Tabor. Me and the nurse played a bit of phone tag and she called me after their business hours while I on the phone with a client. I called them back with 30 seconds and I got the nurses voicemail. I leave a message and get no response for 2 days. I then logged in online and emailed Tabor because I was sick of playing phone tag. They finally schedule me after getting a pre-​cert for my MRI from insurance. I clear my schedule and head out to the MRI. Once I arrive and get checked in, they notify me that Tabor has sent me to get an MRI with a place that is out of network and it will cost $ 800 for the MRI… I am LIVID at this point. It baffles me that a professional medical office is this unorganized. I call back and let them know they sent me to an out of network provider. They reschedule me for an MRI on the other side of town. I go get my MRI done and wait several days for the results. I call the place the MRI was done and they notified me Tabor received the results several days ago. I email Tabor about getting my results. The next day I get a call telling me I have to schedule an appointment to get my results and I have to bring the MRI cd to my appointment. That was the straw that broke the camels back. I have never had a doctor require me to schedule an appointment to read my test results for an MRI or any test results for that matter. On top of that I know have to go back to the MRI place on the other side of town to get a CD. The doctor is great, but that doesn’t matter if the office staff is giving horrible customer service.

Saw them in November with an ankle issue after 4 visits and being told a brace and some ibuprofen was enough it still is injured. Its now almost august and I’m still in a lot of pain. They then tried to charge me $ 350 for a boot and when I told the billing lady I had a secondary insurance which i provided to the office she very rudely told me not to bother with it and just pay them. This is the exact reason I carry two insurance companies so I don’t have to pay them out of pocket. I have cigna and Aetna and she said o they probably won’t cover it anyway just go ahead and pay. Really? They are crooks. Also the first time I visited them they some how misplaced my paper work or over looked me and I spent 2 hours in the waiting room after being brushed off and being told they’d call me soon. Also I was the only one there and when I arrived there were only 2 people in front of me… crazy

In my experience, you will almost never visit the doctors office and be seen in a timely manner. This is not so with Tabor Orthopedics. The front desk staff gets you checked in quickly and before you even have the chance to get comfortable in the waiting room, you are called back to see he doctor. The staff, from the front desk to the nurses and doctors, are professional and knowledgeable.
I highly recommend Tabor Orthopedics.