The UPS Store

I’ve been a customer here for years. I always get great service with a great attitude. Sometimes the line can be a bit lengthy during busy periods. Overall I get what I need in a snap.
They have packing supplies on site. You can get copies or send/​receive faxes. They also have a nice selection of greeting cards when you’ve forgotten one to ship it with your present.
They also do photo enlargements. Canvas prints. Party banners. They can also print menus flyers and other things of that nature.
They also have a notary.

So the service at this location is done with a smile huh?
How about that’s bout all they do or so it seems. Go in with a box first you gonna stand until you think ya legs gonna be bout ta fall off. 2^nd the line gonna move so extra slow. The staff are extra friendly mhm How u lil mama? (Looks around the room … I know he ain’t talking ta me!) Boy can u hurry up some of us wonna go eat while u busy calling me lil mama. And they wonna see ya ID to ship a box. Fa what? I get annoyed when I’m hungry. The employees are not professional. They act like they at the club trying to get they mac on. All that don’t make my day let me pay and leave. They get 2 stars for me. Mhm… Hurry up and ship my box I’m married and you work at UPS. LOL

First of all, it is now UPS policy that you must show your ID to ship anything. Slightly annoying (sllllloooooow) when they have to fill it out, but safety first I suppose.
It is a tiny location but the staff is very friendly. As far as how busy it is, it is pretty hit or miss… I’m either in and out or waiting awhile… but it is right by my house, and I’m lazy.

Service here has always been pretty good. UPS shipping costs more, of course, but it’s usually worth it to know that your stuff actually gets there. I have bad memories of standing at FedEx counters forever, waiting for them to measure, weigh, and prep my package, but that’s fortunately not the case here. On the scale, a quick measure, price quote, label, you’re out the door.
They also do deposits for USAA, and I’ve shockingly never had a problem with that. The first time I came here, I expected a confused look and a «Huh?,» but they know exactly what I’m asking for and how to do it. Very quick and easy, and deposits show almost immediately.
All in all, a good experience, and far preferable to dying of old age in the line at the post office.

Service with a smile, and a friendly and courteous attitude, even though as a non-​paying customer I was just dropping off a package with a pre-​paid UPS label. I even got a receipt with no problem unlike another place which I shall not dignify with a mention…

I should preface this review by stating I have never actually been a paying customer at this UPS Store. Though, I have been a customer on quite a few different occasions. You see, I have this little issue with ordering clothes– lots of clothes– and shoes– even more shoes– online. Now, I know that these items are never exactly what I want when I order them. The color or the fit is always off or they just happened to have one hella good photographer for that website cuz they don’t match what I built them up to be in my head. I digress. I make a lot of returns at this UPS. Granted– all that requires is my dropping a prepackaged box off inside the confines of this store.
I have to give them a bit of a rave because I never have to wait in line. If they see me come in with a package, someone always takes it from me immediately and hands me a printed receipt. Regardless of the other people in line, as a drop off customer I am always taken care of immediately as it is a 5 second transaction. I feel like the US Postal service could take a cue from this place. There’s a reason they are going under folks, and that reason rhymes with customer service. The other customers in line don’t care that I am taken care of ahead of them because it doesn’t require them waiting any longer– and they know when they come to drop off packages how great it is to literally walk in and out.
Whenever I do send packages (which is rare) I fully intend on coming here or FedEx rather than the post office. I have better things to do with my time than wait in line for an hour because 1 of 2 employees decides to take her break every time I go in to mail something. It’s rude, deplorable service and there are other businesses who obviously appreciate my money more than they do. You win UPS.