U-Haul Moving & Storage At Summer Ave

The worst UHAUL. There’s no where to park and when we asked where to park the guy said «in front of the store» like no shit Sherlock, your staff is blocking all the spots. I’m glad we went with Penske. Avoid this location.

I’ve rented from there several times for business purposes and never had any problems. The staff was always friendly and helpful. I would go out of my way to use this location because they always had what I needed. One time I had requested a trailer that was unavailable so they gave me a larger trailer at the cost of a smaller one. I also used them for my move across the country and again had no problems. I would recommend this location to everyone.

My Fiancé went into Uhaul yesterday and ended up dealing with Kemish. Funny thing is he could tell she was about to have terrible customer service so he went to another counter. However, she said she could help the next guest. He walked over and she was SUPER rude. For example she asked him how he was going to pay and he said «Debit» and she breathed loud like it was some sort of long process to use a debit card when everyone uses debit cards these days. (could have been breathing like that because she was overweight.) Then she asked for his I.D. and he showed it to her in wallet and she was short and rude, «take it out.» She had a huge lack of professionalism and customer service… i’m sure when she did that assessment when she applied she said that she had good customer service skills, etc. So rude. He ended up telling her to give all his info back. We then went to Home Depot and rented their truck by the hour which was cheaper anyways. Kemish you need customer service lessons BAD!

It is a crying shame I am forced to give them 1 star it is wayyyyy to generous!!! Reserved a specific trailer for a specific reason and without my knowledge or consent they just changed the reservation. That means U-​haul corporate doesn’t know they don’t have what I need so the pickup location isn’t moved and I don’t get what I need. Avoid this location at all costs!!!

Rude and deceitful. Charged $ 55 per hour for trailer wiring, gave me a bill for $ 68 after less than an hour of work, and basically said it usually takes longer so that’s what we’re charging you.

great service while filling up our 3 propane tanks of 15lb each over Memorial weekend. Its cheaper to fill your tank than to swap. i believe it costed around $ 16 – 17. Don’t worry if you still have some left, filling it this way you can save up to $ 3-​$ 4 per tank than swapping it out and you’re not losing what you havent used up yet.
The gentleman that helped us was extremely polite and helped adjust the valves for us. He even recommended that one of the tanks valves were bad but filled it up as much as he could and suggested we should swap the tank out next time. Thsi location can only refill propane tanks and not swap. Overall it was a great experience to start off our BBQ this past wknd! Will return this wknd again.

Closed out storage room but they are still trying to charge me for insurance for a room that I do not have. The store wouldn’t close the insurance so they sent me to customer service who said the store is the only one with the power to turn off the insurance.

I’ve had reservations here two months in advance. Since then I have gone back to those reservations to update to car trailer or check a few details.. Every time I have checked to make sure it was all correct and legit. So when I show up today at ten to pick up my truck I am told it is at the Winchester location. After trying to figure out with the girl (who was extremely nice) what went wrong the manager ken bumps her down to the next computer. He flatly tells me «go to Winchester and Mendenhall». We go back and forth about why I need to go all the way across town when I had it set up here. His only response to anything i asked was either «go to Mendenhall», «your equipment is at Winchester and Mendenhall «, and repeating the address of the Mendenhall location. I was floored. I have never in my life been treated like this man treated me. He finally answered one question. When was my reservation changed? On Saturday. No email notification, no phone call to see if this was okay. Just changed.
So while I had a group of people waiting to help at my house I had to wait for my ride to come back, go all the way out there and once I did it was like an oasis. The guys were extremely nice. Very customer service savy. If I was ever going to be moving out of Memphis again this the location I would use. Even if it takes half an hour to get there.

Awful management. Sneaky business practice: refill truck to same fuel mark (¹⁵⁄₁₆), but gauge only registered full at the pump even when truck was on. makes promises at the desk that they can’t/won’t fulfill.
Truck was nice enough.