Courtyard Minneapolis-St. Paul Airport

Clean, clean, clean. I’m very picky when it comes to hotels. This one passed the test. Clean and nice. Good price and nice amenities. Starbucks items available. The bed was one of the most comfortable beds I have ever slept in. In fact, we pulled the covers up to look at what kind of mattress it was and we even contemplated stealing the pillows. :)

Not one of the better Marriotts you have to call to get a shuttle pick up from airport. 40 min wait. Most times a Gold member gets a bottle of water. Not here. And my room was next to the noisiest ice machine I ever heard.
I was told that it is a corporate hotel so they don’t give you a free water. 50 +nights a year and they can’t provide a lousy bottle of water? Well screw you corporate. Hilton next time.

We stayed for 10 days while visiting family in the twin cities. Angeli or maybe her name was Evangeline was very nice as was Ashley at the front desk during check-​in & any other time we needed anything. Our room was great with all the bare minimum essentuals & decent beds & pillows. I wish they would have had two garbage cans instead of one as it makes more sense to have one in the bathroom & one in the bedroom. The fitness room, though small, has everything you need & nothing you do not; an exercise bike, elliptical whi9ch I worked out on a lot, treadmil, weights, & so forth; I enjoyed the TV as it always makes work outs go by faster. The pool is rather small, but adaquit; the water was nice & warm & perfect for swimming laps & cooling off from working out. The housekeeping woman, a very nice African American woman whose name I did not get, was very nice, always saying hello, striking up a little conversation, giving us anything new toiletries or towels upon request, & just plain attentive to our needs; there were some others that were wonderful, including the housekeeping supervisor who ended up resetting our keys at the front desk when the others were checking people in. The bistro is great with a very bubbly Korean girl & another woman who are eager to please; they have good moist muffins, scrumptous french tosast that is plentiful; perfect with the maple syrup; I tried some of my mother’s turkey sausage which was pretty good. The bistro burger is pretty good with all the fresh fixins, crispy greasless fries, a wonderfully seasoned paddy, & drizzled with bbq sauce on a fresh bun. The only major thing I have a complaint about is their elivator which was efficient but stunk badly of vomit; it looked like they tried to clean it with no success; it was awful having to ride in it every day; they need to get Coit or just replace it alltogether. So, all & all, it was decent & we would stay there agian. If they just address the issues mentioned, they will get a five star upgrade. Keep up the good ork guys.

Decent hotel in a bit of a poor location. Comfortable, clean room, king bed was decent, good fitness center w/​free weights. Can’t speak to the airport shuttle service. Located across the river from the airport in the industrial park. On the bright side it’s less crowded and than the hotels near the airport but you are not really in walking distance of restaurants. Not bad if you have a rental car or your own vehicle.

Shuttle service a little slow. Took almost an hour to get to the hotel, which is 2.7 miles from airport!

Lately, I’m having trouble finding any value in the Courtyard brand. This location is a good example. It’s basically an old Holiday Inn or Ramada with a paint job and some green Courtyard signs. The bistro is nice and seems to cater more to the binge drinkers than me. Not sure how I managed without Starbucks in the lobby (which happens to be closed most of the day).
I used to enjoy a cup of decaf tea before bed. Now I have to step up to the barista and plop down just shy of $ 3 for Tazo (Starbucks) tea! I like Starbucks as much as the next guy but it really bothers me that Marriott’s contract with Starbucks is more important than offering complimentary coffee to their frequent travellers.
What happened to complimentary coffee in the lobby, cookies, free high-​speed etc etc? Courtyard now wants it’s guests to pay for tea, cookies and if you want high speed Internet, that’s going to cost you too. Dial-​up speed Internet is still free. Remember dial-​up speed? It’s coming to a Courtyard near you!
I emailed Mike Mitchell, the property GM and received the basic brain-​dead canned response offering apologies and whatnot. Apparently market research reveals that Courtyard guests like to pay for everything because they can expense it — I can still make free coffee in the toilet if I want to. Give me a break Mike.
Moving on… the pool and exercise room was nice but not very appealing. The guestrooms looked clean on first blush but are from it when you get up close. Simple things like fingerprint smudges on the sliding doors are left for the next guests to enjoy. Marriott routinely secret-​shops these properties and scores them according to how bad (or good) they are. I bet this properties’ scores are in the tank.
The front desk staff was friendly although not enough to persuade me to return to this property and unfortunately keeps my overall score low.
Sorry Courtyard. You’re really making Hilton’s job way too easy.

Cindy and Betty deserve kudos for their great customer service and accommodating nature. This property is in SAINT PAUL. So, make sure when booking you get the right place as Marriott has a few locations in the area. But none as quiet and off the beaten path as this one. My focus was the Mall of America. Didn’t have to rent a car as they have an airport AND mall shuttle as most of the hotels in the area do. Typical Courtyard. Good. The elevator went on the blink before I left, but hey, these things happen. I would also like to see Marriott center the T.V. in a way I can watch while in the bed with out craning my neck or laying on my side to watch it. Also a little grout work at the bottom of the shower walls is in order. Small potatoes but noticeable. Going to the Mall of them all? Stay here.

I should have taken photos because this hotel has been completely remodeled to the new Courtyard look.
The lobby is a welcoming lounge and the outside patio is beautiful. The rooms have been updated but I think most of the effort went into the lobby.
There is free WiFi but no fridge or microwave in the room. A hair dryer is always important to me an the supplied here was too wimpy and the handle got so hot that I had to wrap a wash cloth around the handle. Also no free breakfast. They have a bistro for casual food like sandwiches and drinks. You can buy some hot breakfast items there.
What I like about Courtyard is that they cater to the business traveller. For example they have a dedicated PC terminal for printing your boarding pass. The lobby also has many meeting «pods» with power outlets a-​plenty.
This Courtyard is near the airport but in a quiet part of the city — the only noise you will hear is the airplanes but if you are like me (who sleeps like a log) you will not even hear the planes during the night.

Average hotel, lousy location in industrial park so no walking to restaurants, good front desk service

What a joke this property is! I saw the commercial for «the new Courtyard» so decided to give it a try. I reviewed the website prior to booking and reserved through Expedia. I paid a price average for Courtyard properties.
I got to the property, and found that it was a complete construction zone. The lobby had construction blocking it off, and little plastic signs directing me to the back of the property. I drove around the back, passing huge construction dumpsters and trailers, already worried. There was a temporary tent entrance in the back of the hotel, with arrows indicating check in. I walked in to discover it was an actual GUEST ROOM that they’d converted into a check-​in area. GROSS. I had to walk around the entire property to get to my room since a third of the hotel was blocked off to guests for renovation. The room was old, dingy, and gross. For this price per night I had MANY options for where I stayed, and it’s completely unacceptable that Marriott.com’s website for THIS hotel says NOTHING about the ongoing demolition\renovation. What a crock of screw-​me-​over. This hotel has no business taking on guests without telling them of the ongoing construction. I could have paid half that for a comparable hotel without the amenities which I wanted but were closed or unusable because of the construction.
I would avoid this at all costs for the next 6 months or so as they’re clearly not going to tell you about the renovation on their website!
UPDATE: I contacted the hotel and pointed out that they never mentioned anything about being under a 8 month long renovation (no lobby, no restaurant, no gym, checking-​in guests in a hotel room, and making guests enter through the back of the hotel, etc). They stated that even though they know they’re under renovation, they felt it didn’t bother most people, and so they refused to offer me any compensation or refund. Wow, what a joke of a business. This franchise owner ought to be ashamed. I’ll take the matter up with my payment company and let them investigate the matter. It’s amazing in such a competitive industry like hospitality, that when I entrust my stay with a hotel and they try to pull a fast one over on the guest and then they admit they tried to hide the fact that the hotel is a construction site they’re still unwilling to make things right. This not only loses me as a customer from THIS hotel, but also from Marriott in general, knowing they don’t back their product. Plenty other options out there.

I would stay here again. We loved the price and also loved that there was a guest laundry facility in the hotel. When you travel with a baby you never know what will happen! The rooms were large enough to setup a pack and play and still have room to move around. I would stay here again. You will need to drive a bit to find a store or restaurant, but the price made it worth it. The bedding was clean and the carpet wasn’t dirty. I felt that I could go barefoot on the carpet.

Outside isn’t overly appealing but lobby, rooms, etc. are nice. Flat screens TV’s in the rooms! Check in (Mary) was pleasant, friendly and quick. Rooms are fairly modern with all you could possibly need. «Pantry» in the lobby is stocked well (lots of choices) and the staff is knowledgeable about area activities and dining.