Arco AM PM

Seriously some of the nicest gas station employees ever here. Everyone is always so nice and welcoming. Such friendly people.

I’ve been here twice now. The first time was to put gas in my car and to take my kids to get some slushies on a hot day.
As far as the slushy machines go, they have a good selection of flavors. The not so great part was when the pineapple coconut one spurted out all over my clothes and the floor. When I said something to the girls working there they said «Oh it does that all the time». They didn’t even make an effort to go check on the machine to see if they could fix it. I ended up with a piña colada bath and my girls weren’t able to get any out of the machine even though it looked like there was plenty in there. That was pretty disappointing. I chalked it up to them being new and getting into the groove of the new business.
The second time I came was to get a car wash. I was greeted by Rebecca. She was very friendly and informative. She explained all the car wash options and even ran my credit card for me and went inside to get me a printed copy of my receipt.
The car wash is a bit unusual as you have to align your car on a track and it pulls your car through for you rather than the other kind that you park and the machine moves back and forth.
Rebecca had to literally guide me on how to get my car on the track.
There were several options for pricing. I chose the$ 12 option. They give you a free wipe for the inside and a air freshener stick to put in your car. Free vacuum machines are located just outside the exit of the car wash.
I proceeded to finish my wash then I vacuumed my own car and proudly put my little air freshener square under the mat! My car actually looked pretty good.
Here is my complaint on that. For $ 3 more, I can drive down Newport to the other gas station where they wash and vacuum the whole thing for you!
I didn’t really see a value here. If the price was less, I would probably love it. But like I said, if I’m vacuuming my own car and cleaning the inside with the free wipe they provided, I’d expect to pay considerably less than the full service car wash down the street. It’s just not the case.
The service from Rebecca was awesome. The service from the girls inside the market area was below average. I will be back. I’m sure they’re working out the kinks of a new establishment so I’ll check it out in a month or so. It’s very convenient to my residence.

I will never go to THIs am pm. I go to am pm in the mornings on my way to work. The lady (wed morniing) at the front counter was so rude to me. And even started arguing with me. I told her I was in a rush and didn’t understand her because I was rung up incorrectly. I accidentally pushed the wrong button receiving cash back… I asked her to ring me up again. she said it’s only 5 dollars you take. Um… I don’t want 5 dollars.. She started arguing with me.
Because this woman… I will never go here again. I’ll travel … and go to another gas station so I never see her face again. She put me in a bad mood. HORRIBLE CUSTOMER SERVICE

I don’t pump gas at Arco period because of this gas station. Ten years ago, this gas station outside cash machine ate my $ 5 cash. I walked in and spoke to the owner. He told me there was no way to get my $ 5 credit back. He told me to write a letter and when they do inventory they will get my $ 5 back. Never heard back from them. Since then, no more Arco gas. But I do stop by very once a while to get drink or coffee. This morning I stopped by this AM PM and wanted to get a cup of coffee and hot chocolate. I told my son to get double cups to hold his hot chocolate. The female owner told me that they will charge TWO cups of drink’s price. I told her the drink was way too hot to be held even you have the outside of cup cover. She just said just use the jackets for the cup. Her husband joined her and said he will charge TWO cups of price if we took an extra cup. CRAZY cheap owners!!! The grocery store won’t charge double grocery price because you just want to double bag your groceries! I will write a complaint to Arco AM PM company. I can’t believe they can just charge customers with this ridiculous reason.

I love AM/​PM and my family spends quite a bit of money buying our drinks/​refills and snacks, along with gas here. We stop in 3 – 4 times a week to grab drinks and snacks on the run or while filling up on gas. I usually have no problems at all and enjoy the friendly service but unfortunately, this specific AM/​PM location is tainted by arsehat owners that are cheap and treat customers like burdens. Not only do they never smile or treat you with a friendly greeting, they scowl at you/​everyone as if you are wasting their time. They also renege on their «loyalty» card program of buying 4 drinks and getting the 5^th free by saying «refills don’t count» even though it says so specifically on the cards. That is IF you can find the cards because they don’t stock them at the machine because they don’t want customers using them. They also stopped carrying 52ounce cups at this location because of the loyalty program. Do they not realize there are two 7−11s within blocks in both directions?
I have had nothing but good service from any/​all the actual employees here or at any other AM/​PM. It’s only when the owners of this specific location work that problems arise and customers get screwed with bad cheap service from the owners.