AutoZone

I went in to buy a new battery and was lucky enough to get Marco to help me. He got me the correct battery and actually changed out the old one with the new right there for me. Auto Zone should be proud to have him as an employee. He was polite, efficient and I could not have been any happier with the experience. Thank you Marco.

So I stopped in today to get some help finding out where my PCV valve is on my truck and the Manager Oscar was super helpful. He offered to come it to the truck and point out where it went. That was above and beyond any service I have seen in a long time. Super cool guy and hell of a good manager.

Horrible «Parts Sales Managers». Couldn’t manage to put his candy down while I stood waiting with a battery. He had to be told by a subordinate that I was waiting. Long story short, this «manager» couldnt be bothered to read the print out his machine gave him indicating my part was «car test only». This was after they turned me away and sent me to the store across town. When I returned, they were testing another customers part in their «broken» machine. They himmed and hawed and blamed it on me and finally, when presented with the print out and AFTER attempting to test the part on their machine, the store manager said, «oh i see you are right». This all occurred over an hour or so between 8−9pm. Hardly a time I want to be screwing around with incompetent «managers» blaming me for wanting to be asked for help when I came in with my battery. Way to go guys, real class acts here. Wouldnt be surprised if one of the employees tracked me down and stabbed me for writing this. In spite of me living less than a mile from the store, Ill take my business to anywhere else but here.

Such great customer service. I am not the most car/​tool savvy and they are always such a great help!

They relocated to the other side of Newport Road in the plaza across from State Bros. Still a great place for wind shield wipers, at least for me. :)

Great staff but the shop gets crowded. The employees are friendly but don’t seem very knowledgeable about the products being offered.
It is nice to have an auto zone closer to the Lake. I suspect it will do well.

For the last 3 months I have been really happy with the the staff here, I had to swap out some spark plugs I purchased last week to upgrade it to better ones for my BMW.
The Manager Eladio was very professional and really made it hassle free for me, even though I lost my receipt and the original boxes they came in.
Come to find out the reason I am happy with them for the past 3 months, unlike before, is because Eladio has taken over as a Manager a little over 4 months ago.
Keep up the good work!!!

Justin, is always rude. I am in the oil section he is standing there and I asked him if he could tell me what oil I needed for my car (I told him what car I had) he said «I dont know, you need to go up front and ask» so I had to stand in line just to ask. You can tell he hates working there, or working in general. Cause he’s ALWAYS rude. This is my last time going there… even if I have to drive further.

Where else are you going to go? It’s the only place nearby. If you are a do-​it-​yourselfer, you will find the oil drop off is full a lot. The prices on their batteries are high and not the best brand. Not a bad place but it shows that they are the only game in the area.

The good news is that there’s a good amount of parking and that there’s a gal working there, so us ladies don’t feel so outta place.
The bad news is that they’re understaffed & have not a clue what they’re doing. Oh well, as they say in New Yawk…“Whaddya gonna do?”

Get into the zone! What zone are they talking about?
Looking for a DIY item for your car, you can pretty much find it here. You can chuck your old air filter and replace it with a new one in no time. Also easy to find bulb replacements for headlights, fluid juices for your engine, a set of sparkys, and a fresh battery when your current one doesn’t crank anymore.
Service is alright but I get the feeling that when these people talk to you they expect you to know every detail about your car. Nope that’s not me… and that’s why I came to you guys!
Also, there’s a a confusing place to get in line at the center of the store. I was thinking it was a a central line for eveything but apparently it’s just for ordering/​finding parts for your car. After 10 min of waiting, I see someone ahead of me realize he was in the wrong line too. He just walked up to the cashier who was standing around picking his nose. Would of been nice if he would just say something to us but I guess digging into his brain was more important.
It’s nothing big and this is more of a convenience store to me. That is, it’s convenient if you know what you are looking for in the first place. Just get it and go. Also, look for the nose-​picker and that’s where you pay for your goods.