Living Spaces

Purchased a dining set in April and decided to save the delivery fee ($ 99) and put it together myself. After 4 hours of construction, I decided the delivery and assembly would have been well worth the charge.
So fast forward to this month when hubby and I decided to purchase a new bedroom set. We decided on one that we loved and night stands to match. Set up our delivery time, but unfortunately we missed the driver by mere minutes. Called «dispatch» and explained the circumstances (we were told 20 – 30 min for arrival and the driver showed up 9 minutes from the time we were called) and requested that he come back at the end of his day or when convenient even just to drop off and we would put together ourselves. They explained that it was impossible to re-​schedule the driver and that we would have to wait until the following day to hear from dispatch with a new delivery time and pay the $ 99 again for delivery. Non of which made sense because if you purchase before 4 pm, they send someone same day for delivery. We watched the system online that shows arrival and departure time of our driver and his deliveries were ALL local. When I called back to speak to a supervisor, they were more than accommodating and assured me a new delivery date and time with no additional charge.
Great customer service in my opinion and great quality furniture at affordable prices!

Purchased a beautiful bedroom set 2 years ago, went back for outdoor patio furniture, had a great selection to choose from. The table was damaged, called customer service, they delivered a new one no questions asked.
Our sales person was Tony, easy to deal with, answered my questions and gave good recommendations.
My only beef is they charge $ 100 for delivery, even if you spend 3K

Just taking a look around for a new bedroom set. (Have a few ideas). More than pleased with the knowledge and patience I received from Jim. Will definitely come back just for the friendly service and guidance from him. Thank you!

Do not buy from Living Spaces, unless you’re willing to accept their outrageous Return/​Cancellation Policy. And by outrageous, I mean to say that it’s just simply theft.
My Experience:
My husband and I spent an afternoon at Living Spaces looking for a dining table and couch for our new place that we have yet to move in to. We found both and ended up spending almost $ 2,000 total. We purchased everything at around 3:00PM on a Wednesday afternoon. After sleeping on it, we realized our purchases may have been too hasty and more importantly, too big for the space they would be going in. So we decided we would cancel the order until we moved in to our new place and had the opportunity to figure out the appropriate sizing.
I called Living Spaces at 9:00AM the following morning to cancel my order. To my surprise, I was going to be charged a 25% restocking fee because I customized the two little pillows that go with the couch. $ 150 for two pillows that were probably only worth $ 40 in material. It hadn’t even been 24 hours since I purchased but management stressed that the couch had already gone in to production and that I was to pay the 25%. Unbelievable.
What’s so terrible about all this is that I was going to come back to Living Spaces to purchase again once we moved in to our new place, but because they wanted to charge me $ 150 for essentially two pillows that were customized I will never go back. They would rather take $ 150 from me than gain that potential $ 2000 from my reorder. I understand the policy is in place to protect them from people customizing orders and then trying to return them once they’ve received them, but it had not even been 24 hours in my situation. Absolute theft in my opinion and because of it I will never purchase from them again.
Lesson learned.

I rarely give one star reviews. However this experience really deserves one… I walked in to look at furniture walked right by two sales people who literally were talking to each other and ignored me. I figured hey no big deal… I just walked to the back and said hi can I get a sales person to help me? A guy comes up like 30 seconds later and says «Hey I was told you’re ready to buy right now what is it that you want?» I said… oh I’m just looking I wanted to know if you had any sectionals that are modular… he says «So you’re not ready to buy right now?» I said dude I just walked in… I just am looking… he said ma’am I don’t know what to say they told me to come over cuz you’re ready to buy right now… I said sorry just looking… he starts following me down the aisle saying look I’m trying to help you out so if you dont want to buy right now I need to help someone else… So think twice before stepping into Living Spaces in Menifee… don’t buy anything… and definitely if Greg comes up to you… walk the other way… I am just floored!

I would give them 0 stars if it was possible. Worst customer service ever!!!1^st order i placed said would be delivered 2 – 3 weeks. At the end of 3 weeks I called and they tell me the fabric is on back order. I asked shouldn’t some one have called me to let me know? Managers response we don’t do that. I asked when will it be in stock? They said 2 more weeks. 3 month later i get the couch after have to threaten with a lawsuit. 2^nd Order (didn’t want to order again due to last experience but we needed a matching chair) told 2 – 3 week, (HA HA) 4 weeks later I get to set up delivery. Set day and was told the driver will give me a call 1 hour before delivery. Ya right. of course deliver gets botched again and now they cant tell me when they will get it delivered. SHOP AT YOUR OWN RISK!!!

I purchased a bedroom set on 4÷15÷16 at the Menifee location. Within 12 days the bed broke and we are unable to sleep in our bedroom. I called the warranty department on ⁴⁄₂₇ and they said to send photos of the damage. We sent photos on ⁴⁄₂₈ and I was told by Andrew that we would be contacted within 24 hours to determine if it was a repair or replace issue. He never followed through, nobody called, so I called back and spoke to someone else who said the warranty dept will be calling me very soon as the photos had been evaluated but they were unable to share the results. They assured me that I would be receiving a call that day. On 4/​29, no call received, I called again on late afternoon and they said that they were busy but I would be receiving a call no later that Saturday. No call on Saturday and the warranty department works on Saturday. We haven’t been able to sleep in our bed for 5 nights at this point. I call back today and I am told a manger needed to be consulted by Melissa. I am disconnected and call back. I am told Melissa is now helping someone else and no manager is available to address my issue. The representative tell me she understands my frustration but because my bed didn’t break within 7 days it was going to be another 5 days before a repairman can come to just inspect and maybe fix our bed because they only are in my area on Saturday and Sunday. The fact that my bed broke on day 12 and not day 6 is very unfortunate for me and my sleep. I wasn’t expecting my bed to break at all! Then she says based on the photos I sent in 5 days ago it was obvious that someone needed to come out and look at it. It wasn’t obvious to the previous 5 people I had spoken to and if it would have been, my bed could have been looked at this past weekend by the person who is only in my area on Saturdays and Sundays. So now I had to send more photos to a manager, Laurie who is looking into things on behalf of Melissa the customer service representative. We are going on a week with no bed to sleep in and I and probably looking at another week and a half for any repairs based on their availability. I had heard good things about Living Spaces.

I recently purchased a couch and matching large chair and ottoman from the Living Spaces in Menifee and the experience was great. It took me a while in the store shopping, my husband and I had to find a set we both would be happy with. Some of the sales associates approached us but weren’t too pushy, they were all friendly and let us shop without hovering too much.
We purchased the set we agreed on and had it custom ordered because we liked a color other than the standard. We were told up to 3 weeks but were called at just over 2 weeks for delivery. The crew that delivered the couch/​chair/​ottoman were very efficient and friendly. They called multiple times to confirm delivery and came right on time, no extra waiting at all. They were very careful during delivery and the whole experience was easy and fun. We love our new furniture and will definitely shop at this Living Spaces again in the future.

Just looking at the reviews and how the person responds will keep me out of this place. I too got screwed with the extended warranty. Such a shame. If I wanted a good screwing I would have bought a car lol. Who knew!

Just bought a sectional from Living Spaces in Menifee. Right off the bat we are greeted by whom I believe is the store manager, very welcoming and tells my wife and I (who are first time sofa furniture buyers and are fairly «green» when it comes to all of this) that they are unlike any other furniture store, in that they do not work off of commission and that they all genuinely want to help us; as we wondered around the store, this indeed proved to be true. We were given so much valuable advise by all of the sales reps and were even offered and given free refreshments as we shopped. Excellent customer service in store and excellent customer service skills outside of the store by the excellent driver Alfonso, he was quick and extremely professional when it came to delivery our couch in a perfect manner. In fact if you are in the Menifee area, and are having your Living Space’s furniture delivered request Alfonso to be your delivery guy, so nice and quick to set up furniture.

Thank you Alex and Richard! My husband and I had been procrastinating on getting new couches but finally decided it was time especially with our new addition coming soon. I told Richard and Alex what I wanted and my price range, they found exactly what I wanted. I couldn’t wait for a 2 day delivery so Richard did what he could and got us next day delivery from their San Diego warehouse. Thank again!!! Can’t wait to get my living room seat.

Lies lies and more lies talk about rude and disrespectful people who promised me a couch and did not have it when I showed up completely lied to me told me I could pick it up same day then tell me I have to drive to Rialto to get it if I was you I would steer clear of this place they are nothing but liars bullshit artists and Don’t care about the customer it’s all about making money! Thanks for making me promises and breaking my heart I will never return! I wish I could give them no stars but it won’t allow me to good luck everyone

This was my first time here. They had a special going on sofa beds. When we got there the girl took us back to show us what they had, she said she needed to get someone that specializes in this dept since she couldn’t answer all my questions. The girl that came said the couch I was interested in wasn’t a good idea since it was a floor model and the pillows are attached so I wouldn’t be able to move them and the possibility of it ripping. She showed me one of her top of the line sofa beds which had a pillow top mattress which also had a price tag of $ 1200, OK well I wasn’t planning on spending that much on a sofa bed c’mon.
While I was there I just felt like I was trying to be sold something I wasn’t interested in.
I will probably not ever go back to that store again.
All of these reviews sound accurate and really scary to do any kind of business with this company.
Good customer service is really hard to come by these days!!!

Just purchased sofa set
Though delivery was later than told.
Customer service was great they took care of the problem.

I hate to say this but living spaces is absolutely the worst when it comes to customer service and warranty issues. Yes they have nice furniture which is the reason I shop here but honestly i am sick and tired of all the issues i have had with the furniture here. And word of advice never buy Warranty for anything you buy here. I have been sick and tired of having to call living spaces and having to drive to the store and never get my issues resolved. It has been over 8 months that i have been dealing with the sams issue and they dont seem to care or know what the hek they are doing. They will lie to you and make false promises. The managers always say they will call but never do. This place is a nightmare.

Visited the Menifee store 1÷29÷16 and bought a recliner and was told I could pick it up 2÷3÷16 although when sales person printed the receipt it said pick up 2÷4÷16. Was told by sales person «don’t pay attention to that date, I will write in 2÷3÷16» I knew better but I went to pick it up on 2÷3÷16 and just like I figured guys in the back said «it will be here tomorrow 2÷4÷16» Well I wasn’t going to be able to go back until 1÷9÷16 so guy said no problem it will be here on 2÷8÷16 to pick up on
2÷9÷16. Guess what it wasn’t there then either! Come to find out it was either backordered or it took 2 weeks for delivery. Long story short… I can’t be bother with a company that promises something but can’t come though. My money will be spent elsewhere. Good thing was they gladly refunded my money. Oh ya never even got one phone call.

Very disappointed, in April spent over 2500. On a sectional love seat and sofa with being told by the sales rep the down feathers would not work it way to the surface which was my main concern to begin with. Now 6 months later the feathers are coming out. Called customer service to complain and they told me there is nothing they can do even with buying the extra warranty. I never would of bought it if I knew there was a possibility of this happening.
My only advise is get it in writing if the sales rep guaranteed something.

Update on my previous review:
This update is based on quality of product purchased (over time) and the warranty living spaces sells.
Prior to the vinyl leather recliner we purchased here two years ago, I’ve bought several other pieces of furniture here and hadn’t had any issues. Until now… 2 years after purchasing a vinyl leather recliner from here, the material started ripping/​peeling in the seam area. There was no way of avoiding that bc we sit in the chair and the material bends/​moves at the seams when we sit down. My husband and I are averaged sized people, height and weight and our children do not jump around on our furniture, so this ripping and peeling is something that came from normal usage. So first I would like to say, the quality of the recliner is extremely lacking, and the recliner was not cheap! Nor did it even look like it was shotty quality, until now!
When we bought our recliner we also purchased the warranty program that Living Spaces sells, I do not recommend buying it!
First, they sent someone to my house to inspect my recliner, he inspected it and even said that the ripping and peeling of the material was in a random place that was unavoidable and the company would be replacing the whole exterior shell of the recliner due to the placing of the damage. Second, when I finally got a call back from the company after the inspection, I was told that this damage was not covered by warranty bc it was not actual leather (excuse me for being environmentally friendly and buying something better and that’s also suppose to last longer!) but I was told if I spilt juice, burned a hole in it, stabbed it with a needle… That would be covered… But something that happened due to poor quality of the product itself… NOT covered!

I wish I could give negative stars. Sure, the store employees were friendly and knowledgable. But you’re only as good as your weakest link.
I ordered my furniture on Saturday and spent the extra $ 100 to have it delivered on Sunday. I live in a gated community and the guards check IDs for all vehicles entering canyon lake. The delivery guys didn’t have a valid drivers license. I drove to the gate to rectify the situation and the driver took off. He wouldn’t answer his phone for me or the dispatcher for living spaces. Needless to say, I didn’t get my furniture that day.
I set up another delivery for Tuesday (I had to take time off work for both of these days). Again, no drivers license. They had to send another driver. They finally get to my house, move furniture upstairs (chipping the brand new paint off my walls/​banisters) and were given the wrong hardware for the bed. The screws were too long and made giant holes in the headboard and all four posts. Again, I didn’t get my furniture that day.
Wednesday, my time frame was between 8 and midnight. They came at midnight. Put the bed together — but were missing the pieces that kept the mattress from falling through to the floor. This happened at about 1am. Again, no furniture.
Now I am on the phone dealing with these incompetent fools. They are trying to say that this will not be fixed until 9pm. Or tomorrow. In what world is this ok??? Spend the extra money and go somewhere with better furniture and better customer service. Oh, and delivery drivers that are U.S. Citizens with valid IDs. Hell, even ikea would be better than this crap.

Purchased items on June 3, 2015 for June 4^th pick up. The items were not there and they told me to come tomorrow. Offered me a $ 25. living spaces gift card to shop some more.
I asked them to deliver due to their mistake and they said no. Customer service at Corporate would not let me file a complaint. I chose to cancel my order as I needed something sooner than they can provide.