Local Low Cost Senior Rransport Services

Ed can be very rude and could care less about potential new customers.
There are many times when my elderly mom or myself need last-​minute transportation but he is very hesitant to give out quotes and that’s not a proper way to run a transportation service!
Today when I called to get a quote for a round trip between Menifee and Costa Mesa, California, he made a big deal about «what part of Costa Mesa?,» like why should that really matter for an estimate? He doesn’t seem to really want to give any type of quote unless someone calls and says «You’re hired, come pick me up,» but that just doesn’t work for those on fixed incomes who need to know the price first! This is a no-​brainer.
So during my conversation today, Ed keeps addressing me by a different name despite me correcting him and that he can likely see my name on his caller ID. He also makes a point of saying, «I’ve given you quotes before, what’s up?» in a rather condescending tone. When I told him the quote was needed for this Saturday, he said he was all booked up, which is fine as I understand it is not much notice.
However, it was not acceptable when I asked him, «Just the same, can you give me an idea of a trip to Orange County and back?», at which point he said «No quotes» and hung up on me!
Gee, who needs that type of attitude? Transportation in our area may be limited, which is why he keeps so busy, but if he wants potential business and good reviews, he needs to treat customers with respect and not keep putting them off (which happened very much so today and a little bit during my previous call to him for a quote).