Extra Space Storage

Ray was amazing! After a comprehensive search of Bay Area, peninsula area storage facilities, I just opened a rental unit here at this location and the service was the best I’ve experienced at any business. I feel confident that my things will be safe here, especially due to the on-​site, live-​in manager. They are having a great move-​in deal and I received half off the first month’s rent. Ray is the manager on duty currently. He’s normally the manager at the Redwood City location, but is here while the new manager of Menlo Park gets settled in.
Thanks for storing my stuff!

Recently rented a storage unit from Felix at Extra Space Storage in Menlo Park. He and his wife are very friendly and professional. They keep the facility very clean which I appreciate. They called me to confirm our appointment time before arrival and when I arrived Felix drove me around the facility to show me all the available options for storage unit locations so that I felt comfortable with the distance from the gate. They also made a follow up call to make sure I was happy with the facility and my storage unit. I would highly recommend this facility. It is clean, convenient, and the rental prices are very competitive.

The storage is clean, the place is very safe and Felix who is the store manage was very helpful and kind.

I suddenly found myself in need of a storge unit. And many years ago I had used this very same facilty. The managers here are so pleasent. They mad my experience very comfertable from start to end. If your in need of a unit I would recommend you come here 1^st hands town. The floors on the upper level are super clean and shinney 0. Also the grounds on the lower level andare paper free. They totally strive for excellence 2 thumbs up to Renee ad her team. Keep up the good work and thank you very much for helping me

Great service. Our shipment from overseas was delayed but Felix and Renee were very accomodating with date changes. They also gave us a great range of options. The facility feels very secure and is also in a convenient location.

My family kept our belongings here for over a year. We rested well knowing that things would be secured and protected. This specific location is very convieniently located next to the Dumbarton By a ridge and the bay most especially. Both Phelix and Sarah were very nice and helpful when we needed to access multiple units. Their professionalism always relieved the stress during our moving projects. I will recommend them when I know anyone else has moving needs such as my family did. The storage rates I feel exactly match the local economy of the Bay Area!

We needed storage space for work and Felix made the whole process easy and efficient! The facility is conveniently located, clean and easy to navigate. We are pleased with our selection.

A great place to store your stuff. The facilities are nice, clean, and large. The rates are affordable and beat out many competitors. Felix, the manager, also gave me a free lock when I bought my storage unit! I highly recommend Extra Space Storage in Menlo Park.

I had a horrible experience with this storage center. I worked with Felix to hold a few units for me and they accidentally let one of my units go and wouldn’t honor the rate I locked in. The rental unit then increased by $ 100/​month! I will never work with this facility again – horrible experience. I don’t trust their people or their automatic reservation system.

This place is well-​run and efficient. We are happy we found them so close by.

This is one of the worst storage facilities I’ve ever been to the wife of the manager is a very rude rude disrespectful unprofessional unbusinesslike person. I’m surprised extra storage lets this lady work for them. I have never been profiled in my life and this lady profiled my boyfriend and I which is unacceptable we are paying customers and the district manager doesn’t really care. This lady will do this again to other people. People get storage units 4 reasons you should respect that person and be kind to the situation that they’re going through that’s not how it is at extra Space Storage you’re judged and profiled and she’s a very mean lady. I know other storage facilities taken into consideration what people are going through and why they even have to get a storage not this place I just don’t recommend this place at all. All I needed was a storage unit for my things and all I’ve got is grief and its not fair in my life right now that I’m having to go through anything from this lady and speaking to the district manager nothing’s going to get done about this lady this is how she is and its accepted by them.

A great place for storage. Manager Felox Moya helped me with a kind, professional demeanor. He cares about his customers.

Great and very helpful managers at this facility. Very eager to assist with any and all concerns. Clean well managed facility. Only negative is exiting facility right turn only so have to go aways in traffic to turn around.

The owners were very nice and helpful in getting me into the right sized unit on short notice… Made my apartment move out very smooth! Thanks Felix and Renee!

Very friendly and helpful staff. And flexible. I had an item delivered that was too large for my unit. They switched me to a suitable unit immediately. I recommend them to anyone.

Felix is a great help. Made the move as easy as one could expect.
He made a lot of cost saving suggestions and instead of selling me bubble wrap he just gave me some that a previous renter had left. He could have made an extra buck, but he put customer service first.

This facility is very well kept — however, Your items are not safe here!!.
If someone enters your unit, you will never know until you visit your unit and find out that your unit has been invaded. Felix and Renee knew someone entered my unit and did not make any effort to let me know. Yet they did put another lock on being mine was cut off… Um — maybe they could have made the attempt to call me before or after they put the lock on to let me know… Should I be grateful that they put a lock back on after being invaded with no form of contact?
Go figure– how safe is that… Common sense is free, especially when you live on the facility.
I moved my things a few days later.

Felix and Renee Moya are the best. They helped my wife and I solve our storage problems in one visit. They are not only good business people but good people people (and I meant to repeat the word people!). The facility is spotless, easily accessible, and super convenient. I highly recommend All Aboard and encourage you to talk to Felix and Renee about your storage issues– I bet they can help.

I was recently in the San Francisco Ca area helping family relocate north of Laguna CA. I did all the leg work for them which included checking out and securing a large storage unit for them. I am a Perfectionist and was very impressed with the Managers here. (The Moyas) They were so helpful and friendly. In these hard times, it seems Customer Service is the last thing I experience and it seems to be a thing of the past. I was more than another person walking through the door of this office. I left feeling very special and had all of my questions answered. These people know the business and I was able to tie up all the loose ends prior to the move. I will recommend this place to everyone I know in San Francisco. I can’t say enough good things about my experience there and the Managers running this Business. Kudos!!! LM

I was a student looking for storage for the summer when I came across fliers advertising a discount introductory rate for All Aboard Mini Storage. I decided to go with it because I would be saving $ 25 over a competing storage facility. Do not be fooled by the discount.
I’m giving All Aboard Mini Storage a low rating because I ultimately ended up losing a lot more money than the discount saved and because their customer service was extremely bad compared with the previous storage facility I went with.
I was warned beforehand that I would have to give a 5-​day notice before closing my storage space. At the end of summer, I sent an email to them, giving my notification. I received a personal confirmation from the manager that they had received my notification and that they appreciated doing business with me. Two months later, I find that they were still charging me and now at full price. When I contacted them about this mistake, they told me to refer back to the contract I had signed 5 months ago at section 7, where it stated that I would have to come in person to close my account. At no point before that did they contact me about coming in to shut down the account and I was led to believe that the account had closed. At no point did they apologise because they were afraid of liability if they did.
Basically, there is an expectation for YOU to follow up on closing your account, otherwise it is in their best interest to just keep charging without your knowledge. I ended up wasting over $ 200 without my knowledge before I realised they were still charging me. I did not get a refund despite the fact that I had nothing stored in the space for over two months. I did not get an apology and instead was treated to a lecture about how I should always keep track of a contract during my summer vacation. Students should stay away.