Flegels Interior Design & Distinctive Furnishings

I wish these customer’s who think that they should be catered to just because they spent X amount of money, would get a life. You bought an item, if it is defective, then you have a complaint. Just because you decide that you don’t like an item, you should not be able to return it if their policy says otherwise. It doesn’t make any difference how much money you spent. Ever hear the expression, «new money/​white trash»?
I just hope Flegels can stay in business for years and years. They are a last of their breed. A few years ago I was looking for a new leather sofa for our living room. Every furniture that I knew of had closed their doors. I found Flegels on the internet and they had a picture of the exact sofa I was looking for. I called and the salesman couldn’t have been nicer. He said that they did not have one on the floor but he could order it. I was afraid it was going to be out of my price range, but it was very reasonable. It was delivered for a nominal fee and the movers very nicely moved our old couch down to the basement!
I have always been wary of making major furniture purchases without an interior decorator because I know nothing of the quality of furniture. I would not hesitate to make another purchase at Flegels because they are honest and reputable.

Flegel’s service is awesome. Mark Flegel called and emailed me to let me know he wanted to resolve my issue.

I’m really finding these whiny people tiring… Bottom line interior designer Kathy is great and very helpful. The showroom is totally huge with more Stickley/​Baker and McGuire than anyone else in the Bay Area. McGuire sofa that I got with leather cushions is pretty stunning…

Great service and product. I recently shopped for patio furniture and wanted to obtain
Brown Jordan. Flegels sent a decorator (robin jurovich) to my house who helped select styles, colors and patterns. Very happy. Better yet was the bedroom set. Didn’t think it would fit around my bed but the installers customized the frame, took it back to their shop and refinished it to look new and brought it back the next day. My wife and I are very happy with both the service and the quality of the merchandise.
All in all a great result. They were willing to go the extra mile to make me satisfied.

I really like the selection of Stickley and Baker in the showroom Gives me a better idea of what the furniture will really look like when it arrives, most places will whip out the catalog and not have the furniture they actually sell. Cathy and Al are both helpful, talented designers and customer service oriented.
My favorite that I’ve gotten there is the McGuire beachy sofa/​table chairs and some cool lamps shaped like pineapple and kind gives me Hawaii flashbacks.
Best of all it’s so much more convenient than driving to the design center in the city.

love love their furniture still… very reluctant to place orders again with snooty sales. All of them just stand there and treat you as if you have Harry Potter’s invisible cloak. Surprised by their attitude, expecially during this economic down turn.

I agree with other reviewers who received a chilly reception. The place is not inviting at all! Luckily my parents knew what they were looking for and they didn’t see it here.

I agree with Karen E. We had the same experience. Mark Flegel would not return some pieces we bought. We would have been very happy with store credit. This is honestly terrible customer service and shows a lack of integrity on their part. We spent almost $ 10,000 on several furnishings so one would think they would want our future business. However, they were adamant about NOT returning a piece that measured out incorrectly.
Their designer gave us misguided and mediocre advice. As per their policy he came to our house, took measurements and saw our current furniture so he knew what our needs would be when we placed the new order. Unfortunately, their designer had a very poor sense of dimension and did not fully understand our needs.
As soon as the piece arrived we called Flegel’s expressing our surprise and disappointment with the piece’s very small proportions thus rendering it useless. We made several follow-​up calls to our salesman and management expressing how poorly the piece looked in our home even after several weeks. They were adamant about not taking the piece back for store credit.
It is a mystery how they stay in business. They appear to not have an interest in satisfying the customer and it surprises me that manufacturers such as Stickley and Baker would want to work with them.
The many fictions in Flegel’s dispassionate and well-​crafted response below is indicative of a new trend in engaging web-​identity consultants to protect an online reputation. Whomever wrote the response, it will not help ameliorate their bad management. Our experience at this establishment is an out-​of-​touch and customer-​last philosophy. We hope it will not be yours.

Sorry, I could not resist posting this great picture of the Flegel men at Menlo Park street faire.

I agree with both the positive and critical reviews. Flegel’s has a wonderful selection of fine furniture. Service depends greatly on the individual. We frequently find the service to be a bit snooty. We were there today (¹⁄₁₆), and received great (and un-​snooty) service from Al. Highly recommend him.

Fine furniture, fine service, friendly and well-​versed, staff; Flegel’s makes home furnishing an enjoyable experience.

We spent greater than $ 150,000 decorating our home with furniture and advice from Flegel’s. There was one coffee table that was we decided we didn’t want. They told us custom orders weren’t refundable, but they agreed to take it back for a $ 1,000 restocking fee. The table initially cost $ 4,000.
We still have the table.
We will never shop at Flegel’s again.

If Marlene wasn’t there I would go elsewhere. The reception downstairs was so cold in the past we had to drag them off their seat to help us. Marlene really stood out — acting like she wanted to actually help us. The selection is fine by the way — just time to get rid of the old guard me thinks.

Excellent reps that know their product and inventory.
Using our floorplan, our rep prepared several design proposals offline, communicating by email.
We phoned in our final purchase and were delighted when the pieces were delivered.
Great reps, excellent showroom, high quality product, free and easy parking, delivery to San Francisco.

Yes it’s high-​end and can be pricey, but they have great sales and reasonable pieces can be found. Our customer service experience (with Frank) was great. We were absolutely thrilled with our purchase. It’s a step up from Crate & Barrel, etc. but there is a range (yes, including very expensive but the 2-​star review below claiming $ 10,000 coffee tables is a big exaggeration, in case anyone is wondering). Worth a try if you are looking for something special. The first floor has the flashy, intimidating stuff so go straight upstairs for the more down-​to-​earth selection.