Temple Window Systems

Just got my brand new Anderson Windows! It was really easy dealing with them from order to delivery. I am getting ready to call them for the next order!

I never got beyond playing telephone tag with this company, having received its name and address from Andersen as a local specialized repair company for Andersen products. 3 calls, 3 days, never got any information about what they charge for house calls or times their service person would be available. Gave up and went to another company further away which was able to give me all the information I needed in 5 mins including an appointment. That’s what I’m talking about!

i spoke to Nikki on ²⁄₂₇ regarding an issue i was having with an andersen door that was installed incorrectly by 5k design & construction.
Jaime came out same day, assessed the complaint and confirmed that the issue i was experiencing with closing and locking the door was due to improper installation. since the door was only several months old he stated that he’d take the issue back to the office, see if this was covered under warranty and Nikki would follow up.
i’ve let numerous phone messages, text Jaime directly and no response after patiently waiting 5 wks for a returned call.
i spoke to Nikki this morning and reminded her of the issue, and asked about a status update… she said she needed to check with andersen. when asked why i never recv’d a call back she said «i don’t know!»
great attitude, great customer service, great follow thru; what a joke! if the job wasn’t «big» enough then i would have appreciated knowing that from the start, if she dropped the ball inform me of that as well — at this point though don’t bother contacting andersen and please bother contacting me!

Jamie just came out to my house to repair a broken latch. He was friendly, efficient, professional, patient, and extremely knowledgeable. The problem is now fixed (: I highly recommend Jamie and Temple Window Systems.

After a long frustrating relationship with another Eagle window distributor, it was refreshing to find Temple Window Systems! I needed to get some new casement window hardware to replace some that was the wrong color. I was willing to pay (of course) but they were more than happy to just do a straight trade of my hardware (still in the package) for anything they had in stock in their store. What they didn’t have, they ordered. I have much more nice things to say about this place but no time right now so I’ll update when I have a free moment or two.