Enterprise Rent-A-Car

I experienced outstanding service from start to finish. Mike C. was terrific! Thanks again for providing great customer service Enterprise Mentor!

We rented a car for 5 days from this location very friendly service, clean car & no problems with hidden fees. Everything went very smoothly. I wouldn’t hesitate to rent from them again.

This store doesn’t care about customer loyalty. After my father was a renter for 25 years, averaging 20 rentals a year from enterprise they refused to rent to him because of the hoops you go through to pay with a debit card. Hoops he had never gone though. Instead i rent the car (which they refused to put him on) and he takes my car. These managers repeated the same thing over and over. Disregarding his loyalty. As far as the cars go everyone they gave me smelled like smoke. I settled for the least potent smelling car. Our experiences with enterprise is officially over.

Always call ahead. If you fail to plan, then plan to fail. But despite my planning efforts, Murphy’s Law intervenes.
I’ve used this ERAC branch on a couple of occasions when visiting family & friends. There hasn’t been any problems in the past, but I may have thrown them a curveball this time.
Apparently the local branches don’t keep child carseats on hand. Only the airport ERAC carries them. Hmm… inconvenient for getting a rental with a carseat when red eye flight times are outside their normal business hours. Coulda been the champion of the Family Friendly category, but it’s nice that they don’t charge extra for the carseat.
I called the local branch because there was no online comments section to put in a special request. After a couple of «let me find out and I’ll call you back» promises went by the wayside, I’m almost at my wit’s end before our travel date.
Third time is the charm with a final phone call that secured a carseat. I said our baby was closer to 50 lbs and definitely not newborn sized. So maybe I exaggerate on weight, but the point was to make sure we didn’t get an infant carseat. Guess what we got? I drove from the suburbs to the airport branch to swap out the carseat.
A few days later… Great. My rental almost broke down completely after some freaky mechanical issues and serious road vibration. Lucky me, the branch just closed 20 minutes ago on a rainy Saturday and no one is here. I called the 24-​hour roadside assistance number on the contract to ask for a replacement car, but I had to emphasize to Call Center Carol that we were closer to Cleveland, and to not send a car from Cincy.
Waiting in the rain killed part of my vacation weekend to explore more local stuff. A few hours later the tow truck driver dropped off a car. Moment of ambivalence. I’m grateful that we got a car, but it was crappier than our original rental. Oh well.