Hampton Inn & Suites Cleveland-Mentor

I’m giving the hotel a big fat 5. It was a typically Hampton Inn, but the staff were excellent.

Right off the bat, why would a Hilton property stock the bathroom with single ply toilet paper? Also, why would one put a coffee maker in the bathroom?
Jacuzzi suite was ok. The king size bed was very comfortable and the afore mentioned bathroom was huge. The shower could fit an entire family of 4 easily. Room noise was an issue as the stairwell was directly behind the room.
Breakfast (included) was very good, with many selections. Coffee was atrocious.
Dining options in the immediate area are terrible. The location is basically in the middle of a dissected strip mall. No character at all.

I am a Hilton gold member and stay in Hampton Inns frequently. When I first walked into my nonsmoking room this first thing I noticed was that it REEKED of smoke. I immediately called the front desk to ask to switch rooms and they said they were sold out and there was nothing that they could do. Smoke makes my eyes swell up so needless to say I was miserable. As with other reviews on here I agree that the front desk staff is completely incompetent. I would not stay at this location again.
Other than the strong smoke odor the room itself wasn’t bad. It had a refrigerator and microwave and the bed was comfortable which is why I generously gave it 3 stars.

Very happy with my week long stay here. The staff was friendly and helpful. Daniel was especially helpful when I had an issue with the tv in my room. The tv was changed out within a day and they went above and beyond to provide compensation.
Breakfast service is good. The attendant was very friendly and courteous. There was a bit of variety in the choices each morning.
The rooms were very clean and in good condition.
I never had any issues with the free WiFi. Good speed and connectivity.
The heater had a normal noise level. Curtains were dark and cut out most of the light.
The pillows and mattress were amazing. Truly. Better than the fairly decent ones I have at home.
If I had to find anything to complain about it would be the lack of an in room movie buying service and the coffee choices. If the lack of movie buying keeps the rates at the reasonable level they are then I’m fine with it. Easy to live with. For the coffee in the room, it’s okay. I’ve had better. There are better coffee packet choices.
Overall, this is my choice of hotel if I’m ever back in the area again.

Very clean hotel and a great location just outside of Cleveland. made for a perfect night stop on the book tour. Close to restaurants and far enough out of the city.

Not a trustworthy staff… I left a brand new jacket hanging in the closet of my room. From the time I checked out to the time I contacted the hotel (less than 24 hours), it was gone. No one checked back into the room so the only people that had access to enter were the housekeepers. I spoke to the general manager and he didn’t have anything to offer other than suggesting I double check my bags. Next year, our softball team will not be returning to this hotel.

Very clean rooms. The staff is very friendly and helpful. They are genuinely concerned with how your stay is. Next time I am in town I will definitely stay here.

Great — friendly front desk; good breakfast; clean room.

Location is nearby good enough little restaurants. The nice thing about this place is it was newer with a great bed, plus a free hot breakfast!

Staff was friendly and accommodating, I was here for work and here for almost two weeks.
Breakfast was free, and reasonable. Not 5 star breakfast but also not inedible.
The coffee needs improvement — It is not good and even using the in-​room pot and trying to control the amount of water used in the pot — it was still always far too weak.
The rooms were clean and stocked satisfactorily, mine was also pretty large. Free wi-​fi and a cable internet hook-​up is also available.
My shower had an issue with water pressure, regardless of how I adjusted the stream it just wasn’t quite right — my associates never mentioned this as an issue so I’m not sure if it’s isolated or not.
I like that you are able to just hang out in the lobby area if desired with groups of people — and the staff were friendly at breakfast but not overly perky which is important when you are jet-​lagged.
Definitely would be okay staying here again.

One of the best Hotels in the area, PERIOD. We stay here a few times a month. Worth the drive. Very friendly staff. clean rooms and very clean pool area. Hampton should use this facility as an example to other hotels. Nicole is one of the best here.
Try this Hotel. You wont regret it :)
J :)

Looks brand new and since i had to add this location im guessing it is. Very clean everything. Suite shop, fitness room ect. Rooms updated, flat screen TV’s ect. Free breakfast and free upgrades if your ranked high enough in the Hilton Honors program. Highly recomended.