Pep Boys

Came in for a simple tire patch and the employee who helped me told me it would only take an hour hour and a half at most, but that he would see if they would be able to helped me sooner so I decided to stay. It took them 2.5 hours before they even started working on my car.

This place was actually good at one point. A year ago I was in need of 4 new tires, some light suspension work and an alignment. I was going to get my tires at Garza but Pep Boys offered to price match and then some. I was lured in by the 30,000 mile warranty and free rotations.
Fast forward to 2 days ago. I bring it in for the free rotation and notice some outside wear. I ask about my alignment. Warranty was only for 3 months. Guy tells me I need new struts ($ 1,2000). Says they can only warranty tires if they are damaged or unusable. They rotate tires. I leave.
Next day I’m driving late night on Highway 152 and run over a nail. Tire blows out. I wait on the side of the highway in pitch black for an hour.
Come in next day with blown out tire. Now all of a sudden they tell me my tire is worn down 50% so they have to charge me $ 70. I explained that was never told to me and that I’ve only gone 10,000 miles. She says «what can I do for you». Um, isn’t it your job to tell me that? Told them I’d never purchase anything there again. Shame too since I just got another car and need 4 new tires. Looks like Garza it is.
This is the first time I ever bought tires from Pep Boys. For comparison I’ve bought sets at Big O and America’s Tire Company many times and they both actually honor their warranties.

This place is driving me nuts, I am currently in a full waiting room, I have been here for 4 hours and I am expected to wait 2 more. Making an appointment is unnecessary because it is an arbitrary number. Not one person in this waiting room is pleased and one woman just told me she has come back to have the same job done 3 times. Staff seems lost and the mechanics just wander about the shop milking every task. I stood outside for 30 minutes watching them walk around and nobody was within 50 feet of my truck. I would rate 1 star, but I am giving them the benefit of the doubt because it is seemingly a busy day and I have some pretty major maintenance going on, but so far I am FAR from happy or impressed.
UPDATE!
24 hours and 130 miles later in Sacramento my truck is broke down. Truck over heated, lost power steering and battery power. And I am going to end up paying for more work from a shop I don’t trust.

Absolutely ripped me off. I went in for a $ 20 oil change (recieved a coupon to get the oil change for $ 19.99 for booking on a weekday), ended up being charged nearly $ 80. First, they asked if I wanted my fuel system cleaned for $ 9.99, which I was planning to do anyway so I said yes. This should have made my total $ 30. They then asked if I wanted them to check my air filter to see if it should be replaced, I said yes, go ahead and check it. Then the guy hands me a quote to sign which says something around $ 85. Um, what? He says «Oh, that’s just how much it’ll be if you decide you do want your air filter replaced» So I sign. An hour and a half later, he rings me up, applies my coupon, and ultimately I end up paying $ 75. The reciept breaks it down as $ 20 for my oil change, $ 10 for my fuel system cleaner, $ 20 something for the air filter, which they replaced without asking me if I wanted it done or not, and the real kicker, $ 25 for disposing of my old oil! They NEVER, not once mentioned that they charge any kind of fee for that, because if they had I definitely would have gone elsewhere, because it’s outrageous to pay more to get rid of the old oil than I did for the new oil to be put in! I know, my fault for not reading the fine print, but I still think it’s terrible the way that they aren’t upfront about their hidden charges. It’s an awful, shady way to do business. I felt extremely taken advantage of. Not sure if they do this to everyone or just to the unsuspecting chumps like me, who they can tell aren’t familiar with car repair, because I can’t understand how they have so many good reviews. Really regret getting my oil change done here.

A great place to take your car! You are greeted right away to make sure you can find what you’re looking for. I love that! I usually take my car for regular oil changes and tire rotations. After speaking with the manager, Ron, about my upcoming 60,000 mile service (which I was stressing over), he read my ownership manual and assured me that it would only require my regular oil change and new spark plugs! I appreciated his honesty and the time he spent with me to discuss the issue. It made me feel I was a valued customer! Thank you, Ron, and your team of employees! I’ll keep coming back to your store!!!

Excellent customer service! They were able to order my tire and overnight it to the shop. They changed it quickly, honored the warranty and were overall a pleasure to deal with!

Came to this place after I got tired of the bad service and super high prices at another chain mechanic shop (starts with fire and rhymes with stone). Just needed an oil change, took a little over an hour but the great customer service made it worth the wait. Found a nail in one of my tires and the manager signed me up for the rewards program and fixed it free of charge. Gone to a few other repair shops with horrible customer service, no where for clients to sit and wait in the heat that constantly try to swindle me out of money because they think I’m clueless about cars. Thanks Pep Boys for helping to restore a little bit of faith in mankind!

My tire blew out on the freeway nearby, of course on a Sunday when most tire shops are closed. I was so lucky to find this Pep Boys and even though they were near closing, they took me in.
I am extremely grateful for the nice staff here who stayed late to make sure I could get back home safely. I would have been totally screwed in the middle of nowhere if it weren’t for them.

I was in need of some major car repairs but since I work all week, it is difficult to find a place that is open on the weekends. I called in to make an appointment on a sunday (only place I could find was open) and I was happy to have them tell me a play by play of what would be done to my car. After all my shocks, brakes, struts, and tires were done I was ready to go but they also brought to my attention which they were able to fix for me. The only that was a bit of an inconvience was the miscommunication of which battery would go in my car; I did end up with the correct one just after a few tries of exchanging it due to the terminal settings. Overall a pretty helpful and positive experience, I will definitely return here for car repair. Also the young lady Ashely who helped me was absolutely awesome, super patient and friendly; she handled the mishap with professionalism and utmost respect. Kudos for helping us!

I’ve only come here once, but the one time I did come here I was pleasantly surprised. I had a flat tire and needed to get it mended up, Augie, the person who helped me was very nice and explained what was actually wrong with my tire. He also signed me up for a free membership so I paid $ 0 for having the flat fixed! After some frustration at what to do with this tire I’m happy I came to Pep Boys! They did a great job, and fast too!

I had trouble with my air-​conditioner not working on this hot day. Went to Pep Boys and met Ashley and she took care of me very well, trucks repaired.
I have had repairs done other places the Pep Boys did me very good today.
Ashley was very efficient and did what you stated on time and on price. Thank you very much Pep Boys and Ashley

AMAZING!
Yes, I had to wait 3 hours to change two tires, but it was worth it.
I was doing the usual 5 hour drive from So-​cal to Nor-​cal when OOPS, one of my tires shredded a bit. I called everywhere and noone had the tire size I needed. Pep boys was there. Ashley was there. Alberto was there. I got towed to this Pep Boys and was so stressed. They got me started and Albert was extremely nice. He was extremely nice and made me feel very comfortable. And that was what I needed for this extreme detour I went through.
All in all, it was a great long experience. Thank you!

This place is great! I had a mishap with one of my tires and called in right before the store closed but the employee, Carlos, still had me come down to the shop so he could check out what was wrong. By the time I left the store I was all set up to pick up my car first thing in the morning. The whole process seamless the shop was helpful every step of the way.

My dad went and got my tires done here couple months ago. But I live in San Diego. I had a flat on my tire today. I needed info from this location. So I can pass it on to the Pep Boys here in San Diego. Chris was very helpful with finding my invoice number and giving details on what to do.

Called on Saturday night about 7 pm. Phone took too long to answer. I was on hands free unit so I had to let the phone prompt complete before it automatically transferred to customer service phone. Took many rings before someone answered. Usually there is greeting every 15 seconds or so but not this time. Unsure if it was their fault or the phone for the long delays.
When I was able to get a service advisor I was greeted warmly by Mark. I could tell he is fairly new to automotive customer service. I was disconnected after being placed on hold and I could tell he didn’t write down my phone number because he asked for it twice. Give these guys some post-it’s! It helps them help customers! After confirming some pertinent information about my vehicle and what options I had in order for them to receive my vehicle I decided to drop it off Saturday evening.
The first thing you notice when entering the parking lot is the «sardine-​can» parking. The store is easy to enter but the customer lounge is small and uncomfortable. I have shopped Pep Boys in 4 different states and the set up here is by far the worst in terms of their work space. The area for service reception reminds me of the garbage patch in the North Pacific Gyre. Come on Pep Boys give these guys a decent work space! It looks very disorganized! The merchandise area is clean, organized and well laid out.
I was received by Carlos. Carlos was very receptive towards my needs. I commute 4000 miles a month from atwater to sacramento so I demand a lot from my vehicle and those I allow to touch it.
Mark called me Sunday morning like he said he would. I allowed them to change my oil, and I was able to price put some estimates. I wanted to do some additional work but Mark said they wouldn’t have enough time to properly service my vehicle. He seemed genuine.
When I received my vehicle back, there was no reminder sticker on the windshield nor was my oil life monitor reset.
Overall it was a decent experience. Carlos and Mark were very professional and deserve more than the conditions which they work. It appears that Pep Boys has taken the approach to spread their employees thin and then give them a disorganized place to work. Mark and Carlos deserve all three stars with the Store and the tech who didn’t reset my monitor and failed to place a reminder, themselves responsible for the lost 2 stars.
As a final note, Pep Boys lack of a store in Atwater or Elk Grove are my primary reasons for going elsewhere for my brake fluid exchange and my transmission filter change possibly. Going into Merced is out of the way plus the store is located in a «Red Light» district.

I went to Pep Boys a few days ago for an oil change, and as usual, I had a very pleasant experience. Juan Ortiz greeted me with a smile right away, and when I told him what I was there for, he said he would take care of everything and get me on the road again before I knew it. Juan explained the differences between the different types of oil that they have at Pep Boys, and he recommended the best one for my car and for my budget. I really appreciated the knowledge he gave me. The employees finished my oil change within an hour, and I noticed a definite improvement in my gas mileage after the service. I will continue to go to Pep Boys for all of my car needs, and I would recommend this place to everyone!
P. S. Make sure you ask for Juan. He’s very helpful.

went to pepboys on sunday to process a return took forever since the manager was the only one who could process the return. Him and another associate had me waiting because he was sitting down in the customer waiting area WATCHING THE NINERS GAME. i did not raise the issue. waste of time never going back.

Horrible Experience.
1. In late 2010 I took the Toyota van in and had brakes and brake fluid exchange done.
2. In December of 2012 took the same car in for tires and alignment. Mechanic would not do alignment if we didn’t do all 4 wheels. (Rear wheels do not require alignment) Would have doubled cost of repair. Declined /​complained to company & mechanic was reprimanded.
3. In July 7 – 1 brought van in for brakes (front) and same mechanic that was reprimanded did front brakes. Pep Boys reported that a caliper boot was torn and needed to be repaired (double the cost of the original brake job) Declined. Six days later, ABS actuator goes out (very expensive part of braking system).
4. Took van to Toyota of Merced. They believe it was contaminated brake fluid that caused this repair of $ 2475.00 to be necessary. Toyota also reported that caliper boots were not torn.
Note: Pep Boys did last brake fluid change and last brake job work. Asking Pep Boys to help with this repair has gotten me nowhere. They seemingly will not help.
Filed complaint with Bureau of Automotive Repair of California (you can find they online if you have a similar issue).
Filed complaint with BBB (You can also find them online as well).
If you have a similar experience, please help protect others and promptly file complaints with the above agencies.

We were on our way to yosemite when we the brake light when on the dash. Fortunately we stopped by this pep boys and had a thorough inspection. We were in our way to yosemite reassured that our brakes wouldn’t fail on us.

Worst place I have ever been. They received one star r/​t not have a big ZERO you can click. First they stripped out my new lug nuts to one of my tires and blamed it on the last person to rotate my tires. Not true they were brand new. I had to go to a car parts store and buy more for them to put on. Then they pored a whole 5 gallon jug of oil all over my engine when the pour nozzle fell off. It was so bad that it required them to take off the drip pan which was full. It was a mess from beginning to end. My charger and I will never be returning, EVER!!! Oh and I still got charged full price not to mention they wanted me to let them do more work they thought needed done. I don’t think so.