T-Mobile

The girl with the bright pink lipstick who greeted me when i walked in with my daughter… was horrible. She looked like the life was sucked out of her and she barely had any energy to talk or smile. She had this ugly look on her face, not very nice, and very poor customer service on her part. I went in trying to get more info about their plans but after experiencing this… i think I rather stay with ATT. Atleast, ATT’s customer service is way better… so ill keep giving them my money instead. Overall she had to have other ppl help me then stood there just staring and then took off. T mobile… you need to have your employees get re trained on customer service. The gal Brittany was nice though, i give her ⁴⁄₅.

Went to this store because my ZTE ZMAX phone was not working right again. It was replaced once already. Come to find that I had been give a refurbished phone both times. Had no choice but to request another phone, which I was told would be overnighted to me, arriving Monday evening. Nothing was said about any charges.
I was given my receipt, which had small print, and I had no glasses with me to read it there. When I finally read the receipt, it said it was shipping UPS ground and they were charging me $ 20.00 for warranty exchange or something like that.
I tried calling the store, finally getting the manager, who stated he would research what happened and call me by noon the next day. Well, 1 pm I was in the store after waiting for the call that never came I was told the manager was on a conference call and couldn’t be interrupted. Finally, one rep. started researching what had happened, and they did remove the $ 20.00 fee, but had no reason for shipping my phone by ground when promised it would be overnighted.
So today, I called T-​Mobile and asked why it was shipped ground, and found out my phone will not arrive now until the 15^th instead of today, due to weather. They offered no compensation. I explained to them I needed a larger phone due to medical reasons, but still no compensation.
I am currently researching who we can switch our service to, and will take these useless phones to the T-​Mobile store, get a receipt, so they can not charge me anymore for their second rate phones. If I could give no stars, I would.

The people in here literally piss me off, I call before to ask if I can switch my phone in because mine has been acting up they said yes and said I didn’t need primary account holder as long as I have the receipt and boxes because I had just got it a week ago. when I went they said they needed the primary account holder and when the primary account holder came they said they couldn’t even switch it because that day I went in was the last day to switch it. And one girl that always wears that ugly pink lipstick was like practically laying on the table just staring at me with a blank face and when I looked at her back she was still staring at me and didn’t wanna look away! I was so annoyed of how dumb they look and talk so I left mad. And I called Atwater store and they were so nice and helpful and are sending me a new phone on Tuesday! Seriously would rather waste my gas to drive all the way to Atwater instead of this shitty place.

We went today to upgrade my phone which on a couple days ago I was told I had qualified for zero down only pay taxes and today they said I didnt and we had to wait almost 2 hours, very bad customer service. A couple of them were just standing around not doing much just talking to each other and a lot of other people were waiting.

This is the second time I’ve accompanied my mom to this store. Both times have been less than satisfying. This past weekend we arrived to upgrade her phone and were told it would be a 30 – 40 minute wait. This was ok with us but it ended up taking closer to an hour. Finally we were waited on by a young lady who while polite was obviously not trained in the way a full service cellular provider should. My experiences while upgrading at the ATT store have been amazing compared to the customer service offered at this location. We asked if my moms account could be reviewed to make sure she is receiving the best deal ‘no we don’t do that, you have to dial 611′. Whaaaaat??? We asked if she could transfer my mom’s contacts to her phone… blank stare ‘they’ll automatically transfer’…they didn’t. On top of it all somehow my mom is paying for data but can not use the Internet on her new smart phone. To top it off, as we were being waited on the employee helping us was talking to another employee about their plans that evening. The general feeling in this store is ‘we want you out so we can chit chat and twirl our hair. What is the point of going to a full service T-​Mobile store if you can not get service?