University Pet Resort

This is my first and last time here.
I booked the villa for my dog so her stay would be more comfortable. On the website they advertise a comfortable room with a comfortable bed and toys. When I picked her up she was in the villa but the villa did not have a bed. It was a concrete cell with wall paper. The only thing that was in her room was the blanket I brought from home. She didn’t even have the toy I brought with her.
I also brought her snacks which was never given to her during the stay. They were returned back to me. My poor dog was so thirty and hungry when I picked her up. She didn’t have water in the room with her.
Needless to say my dog is part of our family. I would never take her back even if it was free. Worst experience.

I gave this place the benefit of the doubt before, blaming my pet’s neurosis and the holiday for the somewhat quirky care provided. They seemed to care about his well-​being and that was enough. I was more just relieved he was OK after all the excitement.
My opinion has since changed after various other experiences have revealed the facility here to be unsanitary, and the staff less than forthcoming when things go wrong. Pet owners aren’t informed of illnesses, dogs come home sick without explanation, and when asked the truth is elusive from the staff.
When I entrust my dog to someone, I expect nothing short of absolute honesty, cleanliness, and care for him. Anything less is unacceptable. I won’t be returning to this facility.

The staff is great and are affectionate to the dogs, which is important to my girl, Cheyanne, a spoiled husky. They did an eval to ensure our dog would play nice, which I liked. Prices are good. My only complaint is I wish they were open just a little later in the evening. We go to Sacramento offer to the VA, and getting back by 5:30 is almost impossible. Otherwise, so far, no complaints.

I came here to see if this would be a good fit for my aussie shepherd pup to go to daycare while I was in town briefly. I usually live in San Francisco where I am used to open air exercise facilities for dogs to run, swim and just bask in the grass. My dog is only 6 months old, so he does have tons of energy.
I tried my best to be open minded since this is not San Francisco, but Merced. All the dogs there was boarded individually in a small 4 by 6 cement wall, with a wire fence. ALL of them were barking so loud that my puppy would not even walk inside to greet any of the dogs. He was so scared and I just could not leave him here. I’d rather leave him in our backyard with a kiddie pool!
I think this facility is great for cats (we had taken ours here previously) with no issues. But if you have a energetic dog… forget about it.

Never, ever again. First off the premium rooms for dogs are nothing more than a concrete cell with different wallpapers. The door to each cell isn’t see through. So the dogs inside are literally in solitary confinement. They can see people walk by through the top of the door. Thats all. To make matters worse all the dogs are under one big warehouse like place. So its chaotic barking, forever. The cat rooms are much better. All the cats have nice accommodations and their own room. Now that we want to pick up our dog, we learn that they are closed on Sundays!!! Wtf!!! What kennel closes a whole day??? No access to your dog for any reason. Closed. Period. Never, ever again. Banfield is a thousand times better.

I love this place! Friendly staff… great facility. I have used it for «day care», boarding and grooming. I feel very good to be able to leave my sweet little Cairn, Cassie, in such good and caring hands. Never a worry for me when I have an extended day out of town… if I don’t make back in time to pick her up after day care… then she is boarded. Can’t say enough good things! I think the price is right… and as long as it stays that way… I will be back and back and back. Barbara Kennedy

University Pet Resort is a great place for our dog and cats. Not only is the facility always clean and smells good, but the staff are always there to greet us with smiles. The dogs get to go out and play with each other under supervision for daycare, which is adorable, and I saw that even the cats get one on one attention. The offer grooming from a professional grromer while also offering baths and toe nail trims. I know university Pet Resort has my pets best interest at heart and for that I thank them.

The staff have always been really helpful and nice. This place is NOT super expensive. I like the cute rooms they have for small dogs! The employees take good care of my beloved dogs. I know my dogs are safe here. I have NEVER had a problem, my dogs like it here too, if their happy, I’m happy. This is an awesome place.

I left my little ten month old Min Pin here yesterday and when I arrived I didnt have his rabies or dhpp certificate with me but they were super nice about it and let me take my time faxing it over. So when it came time to leave my pup I felt good about this place, seeing as the staff were all super friendly and accommodating. When I came to pick Caleb up the next morning they remembered him without me even having to tell them and had him all ready to go. He looked well taken care of and happy. I definitely like this place and I would recommend it for sure.

Staff seems friendly, the place seems pretty nice. I have left my pets there several times and everything went fine. The dogs are allowed to play outside as they have a small kennel run, give them toys, a bathing area, etc. However, they are linked to the Animal Medical Center next door.
I will not be going back, as the last time they had left me with unnecessary charges. Our dog ended up getting a tad ill and because they couldn’t reach us, they took him over to the AMC and did a full exam which was unbelievably costly. They did blood testing as well. It was stress. Over $ 600 to find out that he had an upset stomach because of stress.
Their fill out form to leave your pets there was not done well. It left out information that would of been useful to know. So make sure if you leave your pets there that when you fill out that form to let them know if you’re willing to let them take your pet to the AMC, how much of a limit they have (believe me they will push it right under) and if they can’t reach you whether they have the power to take them over there without authorization.
AMC is not a trustworthy vet. I would not trust UPR either after the last visit and the treatment they gave me because of their screwed up form. I left my dog there healthy as a horse and he came home with an upset stomach for 2 days; he did not look nearly as healthy as when I left him and he wasn’t there that terribly long enough.

this place is amazing — reasonably priced and they take impeccable care of your animals. i only utilize the cat boarding portion of it, but from what i hear from my dog-​owning friends, the doggy daycare program is just as fabulous.
the thing i like most about this place is that while my cats are boarded up in cages while i’m away, those cages get natural sunlight and come equipped with toys. additionally, they are one of the few places in town that will actually let your cat out of the cage every day to ensure that your pets are getting exercise and not just sitting in a box, losing their minds.