Michel Frank S ESQ

My visit to Frank Michel’s office was one of the worst customer service experiences I have ever had. I was referred to Frank office, called Layers Settlement Services, by a local bank that hired Frank for their residential closings. I was considering a short sale and the bank wanted me to have Frank review the contract before I submitted it. When I arrived at Frank’s office, Frank raised his voice and was visibly annoyed with my presence and request. He explained that he had a lot of projects on his desk that were much more important than reviewing my contract, he explained that he was annoyed that the bank had referred me to him and that he was tired of being the nice guy all the time (which in this case he wasn’t). He also explained that he had much more important projects sitting on his desk and that he didn’t have time for my unimportant project. So I walked out of Frank’s office, I went to the bank the next day and decided not to work with the bank and Frank on my purchase and found another bank that was much much more helpful. It is sad, but sometimes it doesn’t make sense to support the local businesses, and in this case I hope Frank goes out of business as he has some of the worst customer service that I had ever experienced.