Enterprise Rent-A-Car

I have had good luck with the Meriden Enterprise location. It is conveniently located near my job and the employees have always been pleasant to deal with. This rental was seamless as usual and I was happy to see that they had a Fiat available as I had long wanted to try driving one. It was a fun ride while my own car was in the shop!

Poor customer service! Last month we had fabulous service at the Middletown location. We added an extra driver and all they requested was a copy of the driver’s licenses. We were so happy with the service, we chose them again for our trip to Myrtle Beach. Terrible! A new employee named James sent us to another Enterprise location to add extra drivers and show proof of license and insurance. This was a different protocol than what we experienced just last month. Victoria, at the Meriden location, was rude and seemed bothered by our presence. In addition to showing our licenses, she insisted we give her our insurance policy numbers to verify our insurance. No one told us we needed this documentation. She insisted on calling the company to verify, which delayed our trip by an hour. We will be taking our business elsewhere! Not impressed!

The people that work at this Enterprise were Fabulous! When I 1^st walked in I expected to sign my paperwork have minimal convo & go! The 3 Staff members were all very polite & gave super friendly C.S. I was so impressed here! I am part of a Union that gives discounts on rental vehicles. I couldn’t print my coupon as instructed, Enterprise still accepted it & I was suppose to call in my reservations with my union discount. I wasn’t aware but she told me for the next time this is how I am to do it! Before I left I saw the car was pretty dirty 1 staff member said she would wash it for me but her boss said they don’t do a great job but if I go to a car wash he will reimburse my out of pocket expense, just bring in the receipt! Wow I am very grateful for the way I was treated seeing that all this was for my Sons senior Prom ! Thank You Enterprise! Also the Cadillac ATS I rented was a monster! Gorgeous 2015 Model!

I’ve had quite the opposite experience as some of the other people who posted on here. I drive a full size pick up and had to go to Toronto and back to pick up my mother in law. It usually costs me over $ 250 just in gas alone. I saw a great deal on Travelocity for an economy car for $ 55. Just before I went down there, I looked on line and saw it for $ 40. I printed what I saw and they were able to honor that price. I also showed up at 1:30 instead of 3pm and asked if they could start my charge at 3pm and that if not, I would come back at 3. They said it was fine and I was off to Toronto. For the economy car price, I got a Ford Focus that had the Sync system and leather seats. It got about 35 miles per gallon the whole way and I racked up over 1000 miles in less than a day. Not bad for $ 40. Their customer service was great and they didn’t seem to mind that I did over 1000 miles in a day or had a million dead bugs on the car when I brought it back. This is the second time I rented from this enterprise. I will rent from here again. I think we are going to Florida in April, so I’ll be renting a minivan this time.
Just a couple of suggestions for the folks at enterprise that would have made my experience five star instead of four.
1. It’s a lot easier for me and other folks to bring the car back with a full tank when it came with one to begin with. It’s kind of difficult for me and other folks to bring the car back with «just under half».
2. I wanted to leave my truck there in the enterprise parking lot while I had my rental, but the parking lot was too small and I had to leave it at the car dealership next door. Not a big deal, but it would be nice if I had that option.

Don’t rent from here. I am an out of town renter. I called for a pick up and no one came. I had to call and find out why they hadn’t arrived. When I called I was told I they couldn’t rent to me because I was not from Connecticut so i had to use a credit card and not a debit card. You would think this is something they would confirm when I called to confirm my reservation. I will take my out of state money to Thrifty..

I’ve used this office for several years whenever I’ve needed a personal auto or van. Every time they’ve met my needs. When I’ve searched the online site see what I needed and what it cost, I then called them directly. Generally they have, or with advance notice (like a cargo van needed during prime moving dates, e. g, back to school, first of the months…) will get what I need… and the price they quote is often below the online quote. Staff has always been cheerful, accommodating and fairly flexible. I’ll use them again, I’m sure…

fairly unfriendly people — first time i ever rented a car that had NO gas. I was told not to worry about returning it filled