Target Portrait Studios

Using Target’s Portrait studio has been the single worst experience I’ve had as a consumer in as long as I can remember. The photographer’s are basically teenagers who are barely even trained on using a camera and all of our photos were terrible. However, if that wasn’t bad enough, once we got home we were unable to download the high resolution photos that we paid for because of a glitch with the website. We went back to the store but the employees were unable to help us. They said they’d have a manager contact us, but the manager never did. For weeks we called trying to get help and no one ever called back. Eventually the time period to use our photos (these were Christmas photos) passed and we were never able to use them.
We finally called the corporate number for Target to ask for a refund, but they transferred us to another company who thought we had our picture’s taken at JC Penny (I think the Target studio is really contracted out to this other lousy company, and they also do work for JC Penny). Once we started asking for a refund the miraculously got someone on the phone who was able to resolve the issue, but by this point (January) we didn’t have a use for our holiday photos. They stubbornly refused to issue the refund, stating that we technically now had access to the photos and they didn’t guarantee that we’d be able to download our Christmas photos in time for Christmas (we took these photos weeks in advance of the holiday).
I will absolutely never use them (or JC Penny, since they’re the same company apparently) again.