RC Willey

If you have to buy appliances here, go somewhere else. Their sales team is great. Because they know how to sell a product. But RC Willeys’ installation and repair (yes, a brand new dryer already needing a repair because of the installation). After spending the kind of money we just spent on the washer and dryer, you expect great service. My recommendation to potential buyers: be aware.

We have had the worst experience with RC Willey over the past few years. Purchased a whole houseful of new furniture when we purchased our new home in July 2013. Bought top-​grain leather and paid extra for the leather/​fabric protection and warranty. Within a few months the leather started to flake on the loveseat. I delayed calling RC Willey, but when I finally did they sent someone out to take pictures. They said it would need to be repaired and that it would take «a few months» to get the «parts» in. Then they wanted to take the loveseat for close to a month to do the repairs. This was unacceptable, so we asked to swap the defective loveseat for a new one. They initally refused, but eventually agreed if we paid a re-​stocking fee (something like $ 250-​$ 300). A few months later the new loveseat did the same thing! We started the whole process again and have now waited months for the «part» to arrive. They called today and said the wrong part came in and they would have to re-​order. Their customer service department is difficult to reach without sitting on hold for long periods of time, and they are completely unreasonable to work with. We purchased a top-​grain expensive sofa set and have essentially watched it flake away since we got it. I will not be buying furniture from RC Willey in the future and I would encourage others to avoid them as well. They appear squeaky-​clean and pro-​customer when you’re buying, but their follow-​through and overall customer service is awful!

I have never experienced such poor customer service in my 73 years. Went to the customer service desk, three people working, lights on nobody home. Not a one of them had a clue or cared

UPDATED REVIEW 1÷25÷16
I posted my original review almost 3 weeks (20 days today) ago, and was contacted by a customer service representative who asked for my contact information. I promptly provided it, and he emailed me and said someone from this particular RC Willey would contact me in reference to my experience. They did not. So, one star now instead of two. I’d rather my time didn’t get wasted responding to requests that have no follow through.

I do not enjoy giving companies bad reviews, but the service my husband and I received was pretty awful. We just moved into our new home and were very excited about purchasing a dining room table set. We walk into the store to purchase a table and were completely ignored by two sales associates discussing a football game. After standing around for ten minutes I approached them, informing them that I wanted to make a purchase. He immediately told us he didn’t offer his assistant because he thought we were already being helped. Which was definitely not the case. Anyways we purchase this dining room set and paid 60 dollars for delivery. The next week came and we were told one of the chairs was missing. And I was told they would order another, but that I «needed to stay on top of it.» Are you serious? Let me take time out of my schedule because you lost our chair. The next day our table came and as it was being set up I was asked to come in the kitchen. There was a decent sized dent on the top of the table. I told them this was no good and they told me they would let me use the damaged one while they ordered another, acting as if they were doing us a favor.
We didn’t hear from them for about a week. At 645 am on a Saturday we get a call from RC Willey that they would be at our home in 15 min. A call the night before informing us would have been nice, due to us typically working very early mornings. The table came and everything was alright. We didn’t hear from RC Willey for another week when finally I called today. They have had our chair for a little while and didn’t feel the need to set up a delivery time. I was upset and they made no effort to make it right. After paying for delivery, my husband is freezing in the cold waiting for this chair at the pick up center. Absolutely awful customer service.

We have used RC Willey for 10+ years. Nine of those years have been at the Meridian location. We have 10 kids and so we are very hard on washers, dryers, dish washers, fridges, furniture… you name it. We always get the RC Willey’s extended coverage and have always been pleased with the guys they send out to fix the problem or they replace it. Always.
Cindy Jones is the sales lady that we always use because she is very knowledgeable of the products and always gets us the best deals… and is just the sweetest person you will ever meet!!!

Talk about a bunch of morons!!! I only gave them one star cause i had too. It took these idiots 1 week to schedule a delivery. And after they scheduled the delivery we waited and waited for another week and a half just to hear some lame ass excuse as to why it hadn’t been delivered yet, either «oh, its not on my truck, to we’ll deliver tomorrow morning. After waiting for these dip shits for almost 3 weeks i gave up and told them to take there crap and shove it up there ass! Btw this was after spending roughly 1,000 $. What a Fucken JOKE! You can get better service at your nearest Mcdonalds!

Don’t waste your time stopping by unless your on some gold star list. my husband has been by twice to buy and was ignored by the rude staff. Came in today ready to buy a mattress, salesman helped the customer in front of him and behind him. Never got back to him, never checked on him, and this was the SECOND time this happened! Unacceptable.

Again, don’t want to give one star but only option ! I tried getting ahold of you on Monday, and I was on hold for 20 min, the customer service lady said she’d have to get ahold of the mattress department manager, I’ve been waiting all week with 2 calls back to rc willey, finally I was told that someone would be out to inspect mattress on aug. 15^th!
I’m very upset, I’m tired of sorrys !
And I’m not even staying with my fiancé anymore because I can’t sleep !!!
Should we both go to the doctor and send you our bill from our backs being messed up?! Not to mention my hips, his shoulders and my chest?!
This is beyond unacceptable !!!
Completely ridiculous !
We want our money back ! Not a new mattress from you !!!
Never ever doing business with rc willey again !!!
My body has paid the price !!!

I bought some couches a few weeks ago at this location. Once I got home, I realized they weren’t going to work in my front room. I immediately called the sales woman, Susan and she was extremely helpful in putting the order on hold and helped me choose different options. She adjusted my original order and refunded me the difference.
I had them delivered and it was totally worth it! The delivery service sent me an email to remind me the day before delivery. They also called me the morning of and gave me an ETA. Most places just tell you they will be there sometime between 8−5…not these guys!
The store had a really nice selection of quality furniture and plenty of helpful sales people waiting to assist.
I will definitely be going back for my next furniture purchase!

After a horrible interstate moving trailer accident left us with no household goods we went to RC Willey and spent thousands to replace everything we lost. Over the course of 8 months in Idaho we have replaced a 70 inch TV, Dining Set, Patio Set, Dishwasher, Club Chair, Area Rug, 2 ottomans and more from this store. There has always been glitches in delivery & set-​up, however, not enough to keep us away.
This, however, will keep us away. 3 weeks ago (April 9) my husband bought a «faux» leather storage ottoman. In just 3 weeks time the fake leather is peeling from the corner. I called customer service and was told to «send in a picture» so a manager can look at it. I sent a photo the same day. After not hearing back I called to follow up and was told «your dog must have chewed it». Are you KIDDING me? After spending THOUSANDS of dollars at RC Willey I’m being told they won’t give me in-​store credit to replace a 3 week old peeling ottoman? My dog certainly didn’t chew it (or anything in our home) and they wouldn’t have known we had a dog had I not mentioned it. (so much for being honest!)
I escalated to management and got the same response.
Safe to say we’ll spend our Seattle incomes elsewhere. I can hardly believe this company would send our money elsewhere over $ 300! We weren’t even looking to get a refund, just a replacement of a higher quality item and I was clear about that.
Shame on RC Willey’s lack of customer service.
I’ll Craigslist the ottoman and buy a new one at a different store that actually cares about the quality of their furniture AFTER money is exchanged.

I don’t enjoy shopping here. It’s like a sleazy used car lot with n w furniture. The prices aren’t crazy, but they also aren’t always the cheapest. I went to buy a couch in their clearance section and was informed that if I use their delivery service, than I would lose 10% of the current discount. What kind of place does that? They are shady. We bought a mattress a few months ago and was told our old one would be picked up for free. Ugh no. They tried to charge us for delivery and pick up after the salesman promised they’d do both for free.

I bought a house full of furniture here two years ago. They made us wait weeks and weeks to deliver our furniture for us… the salesman on the floor, «James» was our best friend while we were shopping and spending our money, but as soon as they got it, we were no longer worth their time. We finally ended up having to actually RENT a Uhaul and pick up our own stuff. Now, 2 short years later, one of our expensive leather couches is peeling and cracking in spots, revealing that they were literally just «painted» over… very low quality piece of crap. Good thing we purchased the 5 year warranty, right? Wrong… they have now made us wait months and months to fix the couch, from August to now, without even the common courtesy of a phone call. The last time I spoke to someone… a very disinterested young woman, I was told the part would be here from CHINA in the middle of November. It’s already almost half-​way through December. Awful customer service, low quality products, warranties that are pretty much useless… you decide whether this business is worth your time. We will NEVER be back.
UPDATE:
So after this original post, they started the process of repairing our couch, which was under warranty. When the man was at our house to complete the color match, we pointed out to him that the love s shortly eat was beginning to peel exactly as the first one did. He took photos, and told us that we would be hearing back so that we could get it repaired. Guess what? Here it is 3 months later, and no word AT ALL. I am so sick and tired of this company. Seriously, DO NOT SHOP HERE. You are wasting your money, and they will treat you like crap.

Still waiting for 3 months after pictures were taken of our love seat to have the peeling repaired. Same thing happened with our couch and that also took months to get fixed! Horrible that you spend thousands of dollars and are treated horribly. Even the representative over the phone was rude. I will not male one more purchase from this store. Very disappointing.

After a mis-​communication between the Sales Floor and Merchandise Pickup, Adam from Customer Service promptly contacted me as a result of my two star review here on Unilocal and he and Kim solved the confusion over the missing box spring to the set I purchased. Kudos to Adam and Kim.

Awful customer service, or should I say NO service in the appliances. My refigerator broke so i found one and was wanting to purchase. Several free salesmen in their football jersies huddled together texting and on their ipads. I spent 30 minutes measuring refrigerators, pulling them out to look at the back, etc., getting passed by by atleast three salesmen. Disgusted by their lack to even acknowledge me, i took a pic of the model numbers and purchased one from sears where customer service is great! Aldo earned sears points and it was cheaper there! Score for me, loss for RC Willey, good luck in overtime boyyyys!

RC Willey deserves more than the two star average they currently have. The huge selection alone is worth three stars, throw in the friendly, helpful and knowledgeable sales staff and I don’t see any reason to not give them another star. That said, they don’t seem to keep stock on hand. So whatever you buy, you gotta wait to get it… and we’re Americans (which means we want things NOW!)… minus one star. I did get a pretty sweet deal on the media center I was looking for, and I really didn’t mind the two day wait to get it.
I’d probably go back and shop there again if they had something I needed or wanted. At the end of the day, I came to the conclusion that RC Willey is A-​OK.

Sales reps are rude, impatient, and unhelpful. They lied about delivery dates and then forgot to put one item on the delivery truck, and wouldn’t redeliver the piece for an additional 10 days. I decided to pick it up instead of waiting. The pickup process is a joke and took entirely too long. The whole company is unorganized and sloppy. The furniture I got was high quality and fairly priced but outside of that this company is absolutely horrible and not a place I will do business with in the future.

I bought at CHF Furniture on Orchard. Colleen is my fabulous sales associate: helpful, kind, patient, intuitive, knowledgeable… everything RC Willey’s is not.

This would be a 4 start maybe even five if it weren’t for the check out system they have. The check out clerks seem to always need to get the managers assistance.
That being said, they have a great selection of furniture and electronics, and I live their lay away plans. I enjoy the environment because they set up
So many bedroom sets to look at and it opens the door to so many great ideas.