Double D Shuttle

I don’t know what’s going on with this company, but I called from L.A. to book a ride for my dad in Grants Pass, to his eye doctor’s office in Medford. The actual booking went smoothly, except that I wanted to pay for the ride myself, and the person taking the booking said he would have to call me back to get my credit card details. I don’t feel comfortable until things like this are paid for and confirmed, but by the end of the day, I still hadn’t gotten a call back, so I called again. I was told that the payment didn’t have to be made right away, that I would be called in the next day or two. Five days later, two days before the trip was scheduled, I still had not received a call, so I tried again. I got Double D’s answering machine in the middle of the day, so left a message that I wanted to pay for the trip and did NOT want my dad to have to pay. Toward the end of the day I still had not received a reply! I mean, what kind of business is this??? I went online to look them up and there was a second phone number. I called that one and got another answering machine, so left another message. A couple of hours later, that same number called my home phone, but hung up after one ring. I called back, got the machine AGAIN so left another message! This time the woman (Dee) called back and spoke to me. Hallelujah! What she said was that there was a problem with the booking, because I had been quoted $ 50, and my dad lived ’13 miles out of town’. NO HE DOESN’T! I told her exactly where he lives (which is in Grants Pass, about a mile from Merlin, where Double D operates). She then said that they charge $ 50 to go to the airport, but my dad’s doctor’s office is about a mile from there, so they would have to charge me a minimum of $ 73 — one way. I didn’t understand all this, and was increasingly uncomfortable with such shoddy business practices. I asked if they would honor the quote I was given 5 days earlier; a quote no one had followed up on to correct in those 5 days. She said no. Ok. But it gets worse. I got off the phone and started calling around to other transport services. While doing this I got a call from the man who had taken my original booking at Double D. He apologized for the misunderstanding and said he wanted to make it right. He said that $ 70 was only $ 20 more than my quote and not a big deal. But, he said, they would have to pick up my father an hour earlier because they transport mentally challenged people, and already had a booking they had to pick up on the way. And if that wasn’t bad enough (since I had made the booking 5 days earlier), he said they could not take credit cards over the phone — that I would have to go to Walmart and pay to wire the money to him! Really??? He insisted it was easy — no big deal.
Well, Double D may think treating people like that is no big deal, but I think you should RUN as fast as you can the other way before ever calling this questionable company. I’ve never dealt with anyone so unprofessional, and I shudder to think what would have happened if I hadn’t continued to call and attempt to get the booking paid for. And ‘wire the money to Walmart”??? I’m guessing Double D stands for Dishonest and Disreputable.
In the end, I was lucky to find a reputable company on such short notice; a company that charged less than $ 70, took my credit card over the phone, sent me an instant receipt, and is going out of their way to accommodate my dad.

Always there on time. All the drivers are very helpful. Great family business. Great for going to the airport.

Dea of Double D Shuttle was a lifesaver! We had arranged for a limo service for our 6-​family members with a different company two weeks in advance. Alas, on the day of the event they did not show up and when we called they said they“forgot” and were not going to be able to help us. Dea from Double D Shuttle arrived within 15 minutes of our call and did a wonderful job of transporting usand telling us about the area. She had a great sense of humor and told us great stories. Her fee INCLUDED the wine pour fees.