Hendrick Lexus Kansas City

My husband and I are thinking about buying an X4 and a 2 series, hoping to get a better deal buying two cars from the same dealership. To make sure we gave the competitors a chance we decided to test drive the Rx 350 and IS350. The cars are great, sales experience awful. The sales man got the wrong key of the car after we walked all the way in a freezing weather to the parking lot (a good customer service would bring the car to you), he did not say a world about the car unless we asked for it, we asked the best way to go back to store and he said he was lost as he was ON HIS FACEBOOK and not paying attention!!! We asked if we had a highway to drive on the way back and he said: just if you want to walk back to the store, we don’t have gas, that is your call. Yes, people, this is for real!!! If that is how they treat you when you are buying, imagine when you already bought it! One would think by buying a luxury car you would have a VIP service, looks like the Hondas, Toyotas and Fords do a better job selecting their employees. Sad!

Had an excellent experience earlier this week. I was interested in one of the cheapest preowned vehicles on the lot. Kindra Ward did a great job answering my questions and following through with me even after the vehicle had been sold before I could come and look at it. After that sale went through, she quickly contacted me to let me know it was still available.
I was then handed off to Alexai Dowell. I went into the dealership and was treated as though I was buying a Lexus and not a $ 11,000 used car. He answered all my questions and took great care of me. The entire sales process was very easy.
I appreciate the great treatment and solid deal I received and would recommend anyone to go and see Alexai for their next car.

I have a question for Unilocal.I work for Hendrick Lexus in the delivery department. Three of my customers gave 5 Star Reviews for their experience with me and our dealership. 1.) Barbara W on 10÷19÷15. Phyllis M. on 10÷14÷15 and Nalini P. on 10÷11÷15. I take Customer Service very serious and was pleased to find out my customers had reviewed me on this site. Only to find today that somehow they have been removed. Can you please advise why you would pull down a 5 Star review of my customers? If you need copies of these reviews I can supply because I made copies to show to our new GM. Thank You. Susan Rustvold

My husband and I bought our two Lexuses in 2011. Hendrick sold our contact information to telemarketers and we now get calls every week on our personal cell phones. At best, they allowed hackers to steal customers’ personal information and did not notify anyone as responsible businesses do. These telemarketers definitely obtained our information from Hendrick Lexus because our phone numbers are not publicly available.
We moved out of state and were supposed to get a refund for our prepaid service since they could not transfer it to another dealership. It took two in-​person visits (from out of town), multiple emails and phone call a to get the refunds.
My RX450h needed a suspension repair a month before the warranty expired — not an issue I would expect for a Lexus. Woodfield Lexus performed the repair to my satisfaction.
We will not return here again. Next time, I plan to buy American (Tesla or Ford).

Beware of this dealership as they will sell your private information to anyone they can. My wife and I purchased 2 new Lexus vehicles from this dealership in 2011. When the Lexus warranty was about to expire it seems they sold our private information to a ton of companies without getting any kind of consent from us. Now every week my wife and I receive several phone calls on our cellphones from people trying to sell us extended warranties. I will never do business with Hendricks again. Shame on you Hendricks Lexus!

I purchased a Lexus 350 at the Shawnee, Kansas location earlier this week. I purchased this car from Brad because of the genuine nature in which he conducted himself. James Cobbins was also a pleasure to deal with, however, I am dismayed at the lack of professionalism displayed by April Diehl.
I received a phone call today from April Diehl. As I was unable to take her call personally, she left a voice message. Apparently she thought she’d disconnected the call when she launched into a profanity-​laced tirade about her former colleague, Bradley Bukhari and salespeople. I found her language offensive and her inability to speak without curse words is disheartening. Her words speak to the lack of collegiality she apparently feels and I should not have been privy to that.
Hendrick Auto has work to do, beginning with April Diehl. I am terribly disappointed and wish now that I’d chosen another dealership with which to do business.
UPDATE: I sent the message above to Edward Brown, Rick Hendrick, Phil Humbert, and Terry Adams. Three (3) days have passed and NONE of them have responded.

Thinking back on my experience, it was worse than I thought. Bother friends accidentally went there with list business managers unnecessary delays and other mischief. They don’t seem to me to care about the buyer, only the potential buyer.

STAY AWAY from Hendrick! Horrible customer service and dishonest people. I bought my car from Hendrick Volvo and that horrible place filled with liars shut down. When I bought my car I bought an extended warranty through Hendrick and was told I could go through any Hendricks dealership. I have called Hendrick Lexus multiple times and have left my name and number and was told that they would have someone call me back and they have never called me back. Save yourself a huge headache and go somewhere else.

I was looking for a Toyota on
and I found one shocking enough at the Hendrick Lexus in Kansas City close by the airport.
We made an appointment for noon, online, to look at the Toyota Rav4. On a whim that morning we found another Toyota Rav4 on
and we wanted to check it out.
We lucked out and Herman Brown ended up helping us.
Herman Brown made an instant connection with telling us a story about Herman Munster. I am horrible with names, but once he said that, it is hard to forget a name like Herman.
If Herman Brown is not on the internet sales team, assuming you have one, he needs to be.
I have NEVER been so impressed with a car salesman. Herman Brown, was VERY friendly. He was NOT pushy and really the Toyota Rav4 sold itself. We were honest with him about that Toyota Rav4 was the first car we drove and we wanted to test drive the other Toyota Rav4 we looked at earlier but we didn’t get to drive. Hermann asked us if he made us a great deal on the Toyota Rav4 if we would consider buying it. When we told him we really wanted to test drive the other car, he never pushed us further. Herman Brown made every effort to sell us a car but how he did it was tasteful, it was not pushy and I felt respected.
We were not dressed the nicest either, but I did not feel the store held that against us. There was a lot of people in the store that I felt was not dressed fancy.
I felt treated with respect the minute we stepped out of our car.
We did not buy a car from Hendrick Lexus, but I have never been to a cleaner store room, the sales people were friendly, etc.
A previous review by Scott G. was very accurate in the experience we had today.
If we had not seen the other Toyota Rav4 this morning, Herman Brown would have made a sale.
Every car lot needs a salesman like Herman Brown.

Hands down worst customer service I’ve ever received. I will never give them my business and I would never recommend them to anyone.

My wife and I recently purchased a pre-​owned 2015 Honda CR-​V from Hendrick Lexus, and I can’t say enough positive things about the service that we received every step of the way. I’ve never been one to buy used cars, and I’ll admit that I was extremely intimidated going into the whole experience. But they had the exact car I was looking for (with only 1800 miles on it), so I figured I’d give them an opportunity to earn my business rather than purchasing the same car for more money, brand-​new. When I arrived, I was greeted warmly by the receptionists up front and immediately introduced to Melissa Carter, the saleswoman who would ultimately work with me the rest of the way. I was pleasantly surprised to find out that at Hendrick Lexus they treat used car sales the exact same way as new car sales. Same building, same service, same level of professionalism. In fact, they go out of their way to make you feel valued as a customer. In my several visits to the dealership over these past few days, I’ve had multiple staff members offer me friendly smiles and greetings, I’ve been treated to several hot drinks and snacks from their café, and I was even given a tour of the facility to know all of the amenities that are offered to members of the Hendrick Lexus family.
So now on to the shopping experience. On my first visit, Melissa and I went over the details of the car’s history, and I was ensured (and shown records) that it had been thoroughly inspected by the dealership’s mechanics after arriving at the shop. We then went out on a short test drive and came back to talk numbers with one of the sales managers on duty. Initially, he didn’t really want to negotiate the price of the car, but he did give us significantly more on our trade than other dealers that we’d been dealing with previously. After crunching some numbers, I still didn’t feel like I was getting the best deal possible on the car, so I put together a proposal and made an appointment to return the next evening with my wife. To make a long story short, the sales manager that evening brought me back to his office, thanked me for providing him up-​front with my needs, and then showed me exactly what kind of deal they need to get for the car given the money they’ve already put into it and the overhead costs of selling it. We eventually agreed on a price that would work for both parties, and they allowed us to take the car overnight to ensure that it would work with our lifestyle. When I told the competing Honda dealership about the deal I had struck with Hendrick Lexus, they immediately countered with a similarly competitive offer. I called Melissa back, and she was never pushy with me at all. In fact, the team at Hendrick Lexus encouraged me to go back to Honda, drive the two cars back-​to-​back, and then make a decision from there, taking as long as I needed. Ultimately, I came back to Hendrick asking for a little bit more off their previous offer, and without much pushback they agreed. At the end of the day, my wife and I believe that we got an amazing deal on the exact car we were looking for. And we even got some extras thrown in, including some accessories and an oil change package that will save us even more money down the road. We also know that we’ll receive incredible service any time we ever need to bring our car in for maintenance. They’ve already agreed to fix a small crack in one of the tail lights that had originally been missed in our inspection of the car. That leaves us with great peace-​of-​mind regarding our purchase.
If there was any time that we felt really pressured during this entire experience, it was in the finance office, where they really tried hard to sell us on several different car care/​extended warranty packages, which I do believe could be beneficial and were eventually offered to us at a price I believe is reasonable. But we opted out of them as we have faith that the car we purchased is extremely reliable as is. You can tell that this is where they make a lot of their money.
All in all, we had a wonderful experience shopping for our new car at Hendrick Lexus, and I really look forward to working with them in the years to come.

I use them for my service work. Willie is the best service writer I have ever worked with. I have been there 4 times and always leave thinking «wow these guys do a good job»

I had been warned by several people about the Hendrick branded dealerships, but thought I would give them a try. I sent in an email asking about a car. Three different people responded, all apparently unaware of each other.
All three made false claims about winning JD Power awards that were in fact awarded to Lexus and have NOTHING to do with the Hendrick dealership. All three also avoided answering my questions, and just made meaningless statements like «we can work something out».
There were everything I was warned about.

My sales consultant, Brad Bukhari, worked hard to help me find the perfect car. He was personable, knowledgeable, and communicative without ever being pushy. Brad always put my needs first and foremost. His great service, in combination with the dealership’s amenities, will keep me coming back!

This place is the best. Beautiful facility and great staff. I will always buy from here.

Hands down the best car purchasing experience I have ever had. The staff went above and beyond, especially our sales woman La’Kisha Marisette. I am very picky when it comes to cars, customer service and car salesman in general, but after this experience it completely changed my view. I would highly encourage anybody in the market for a new or used vehicle to seriously consider doing business with Hendrick Lexus of KC

New location, same EXCELLENT customer service! I love seeing the same faces — tells me they treat their employees well — the lounge is
— funny I enjoy having my oil changed so much — security may have to escort me out!