Garfield Pest Control

I had a less than pleasurable experience with Garfield. My initial consultation was missed — should have walked away then. I called the office and they stated they had no appointment scheduled (I think there are 2 women who do the scheduling). They were able to get someone to my house for a «consultation» but the exterminator was not aware and thought she was treating for ants though I just wanted an estimate. I had her service my house since the other estimates I were getting couldn’t come out until the following week. I had to call back to have my house treated again about 2/2.5 months later. I was told someone would be out by 10am on a Thursday and I waited for them to show. I received a call at 5:30pm telling me that somehow my appointment was overlooked — they only had one person in the office as the other scheduler was on vacation — and they could only get someone out a week later. A week?! Because of their mistake? I noted this and she said she could get someone out on Tuesday at 1:30pm, I told her that would not work as I was on vacation that week and did not want to wait around all afternoon so she said they could come out at 10am. I said that was fine. Sure enough they did not show and I called at 11am and she said I was on the schedule for 1:30. I repeated why I would not have scheduled for 1:30 being on vacation and she said she didn’t know what happened. The receptionist/​scheduler was clueless so I asked to speak to the office manager (I can’t remember his name, maybe Bob) and he said he wasn’t sure what happened but that someone could come at 1:30. I already said that time did not work. I then said I was leaving for the day and he said he’d have someone out on Thursday. So I indeed had to wait that week because of their mistake. I told him I would never use their service again or recommend it. And I won’t. They were extremely unprofessional and unapologetic.

Just wanted to say that I was very pleased with the services of ‘Garfield Pest Control’ services. Cindy arrived about 10 minutes late, but that was a GPS issue. She smoked and powdered the heck out of the Yellow Jackets that were under my porch. The next day my wife and I were able to sit on that same porch! She said that we were covered for the rest of the summer.